Managing Accommodation Services Assignment - Hilton

Added on - Nov 2020

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Managing AccommodationServices
Table of ContentsINTRODUCTION...........................................................................................................................1P1 Identifying the scale and size of accommodation services....................................................1P2 Explaining different forms of ownership for accommodation services.................................5P3 Presenting the role of grading in Hilton.................................................................................8P4 Describing the front office functions.....................................................................................9P5 Describing the key role of front office functions.................................................................10P6 Roles of housekeeping department......................................................................................11P7 Describing the importance of linen stock and other guest supplies.....................................12P8 Presenting the interrelationships between housekeeping and other key departments.........12P9 Importance of scheduling maintenance to minimize the disruption....................................14P10 Importance of security......................................................................................................15CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16
INTRODUCTIONManaging the accommodations services plays an effective role in the every business. Forhospitality industry, it is quite necessary to provide the best quality of products and services totheir customers. The report main aim is to understand how the services are managed so that theywill easily meet out the demands of the customers. The chosen hotel for this report is Hiltonwhich is one of the leading firm in UK and provide top services to their customers as well.Report identify the scale and size of the accommodation services which is found in thehospitality industry. Further it also describe different forms of ownership which is available tothe accommodation service and then discuss the grading and classification system. Further it alsoexplains the organization's front office functions and some key roles in the office department forHilton. Then it describes the interrelationships of housekeeping department with other ones andimportance of security system in it.P1 Identifying the scale and size of accommodation servicesTheme 1: Number of hotels in UK in different yearsYearNumber of hotels in thousands200912.3201012201112.3201212.41
Interpretation:From the above graph it has been analysed that in UK the number ofhotels are increases such that in 2009 its number is low but as the year passes number of hotelsare increases and as a result, the size of total hotels are raises.Theme 2: Hotels in UK in 2009Type of hotels in UKNumber5 star924 star7713 star16972 star5421 star921234050010001500200025002009201020112012YearNumber of hotels inthousands
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