Managing Accommodation Services PDF
Added on 2020-10-05
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MANAGINGACCOMMODATIONSERVICES
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ..........................................................................................................................................1P1. The scale and size of the accommodation services available in the hospitality industry....1P2. The different types of ownership available to accommodation services..............................5P3. Role of grading, classification system and online review sites for bookingaccommodation...........................................................................................................................6TASK2 ............................................................................................................................................7P4. The organisation of front office function within a variety of accommodation services.......7P5. The key roles within the front office department of Inter Continental Hotel.......................7TASK 3 ...........................................................................................................................................8P6. Key roles found in the housekeeping department ................................................................8P7. Importance of forecasting stock and other guest supply to meet the demand......................9P8. Importance of interrelationship between housekeeping and other key departments..........10TASK4 ..........................................................................................................................................10P9. Importance of scheduling maintenance or repair work to minimise disruption to guests..10P10.Discuss the importance of security with in a selected organisation...................................11CONCLUSION..............................................................................................................................12REFERENCES .............................................................................................................................13
INTRODUCTIONHospitality management is the combination of various professional practices linked withmanagement of hotels and resorts. It is concerned with the use of management concepts in thefiled of accommodation and guest services. Hospitality industry is one of the fastest growingindustry in the world. This is because the various hotels are trying their best to serve theircustomers in the best possible manner(Bushra, 2012). The functions of hospitality managementaims at providing excellent services to the guests. Hotel taken for this project report is InterContinental Hotels group. It is one of the biggest hospitality company and its headquarter issituated in UK. The company has approx 500 hotels in almost 100 countries in theworld(Intercontinental PLC 2019). The major motive of Inter Continental Hotel is to improve itsbusiness by satisfying the needs of their customers. The topics covered in this project report willbe the roles and responsibilities of the front office department, various types of accommodationservices available, etc. TASK 1 P1. The scale and size of the accommodation services available in the hospitality industry.The hotels in UK provides employment to large number of people and help them inimproving their living standard. Hotels in United kingdom is considered as the best investmentoption for various countries. As these hotels helps in providing one of the best services to itscustomers(Chan and Lam, 2013). 1.The analysis will deal in the sample of 649 hotels in UK. The growth rate of hotels in UKis rapidly increasing from past seven years.UK HotelsCAGR20122013201420152016Occupancy74.476.577.678.477.8Year-on-year growth (%)2.80%1.40%1.00%-0.80%1.1AARR89.2288.891.5595.897.28Year-on-year growth (%)-0.50%3.10%4.60%1.50%2.2Rooms Yield66.467.9671.0375.0875.64Year-on-year growth (%)2.30%4.50%5.70%0.70%3.31
Fig : Performance of UK Hotels for the year 2012-2016 Fig : Performance of UK Hotels for the year 2012-2016 Interpretation- From the above graph it has been noticed that the capacity of daily rooms raisedby 0.7% The major reason behind the marginal growth rate was because of the decrease in theperformance of occupancy. And there was a slight increase in AARR by 1.5%2.Performance of the hotels of London from 2012 to 2016.London HotelsCAGR%(2012-2016)20122013201420152016Occupancy81.482.882.682.881.60.1Year-on-year growth (%) 1.80%-0.20%0.20%-1.40%AARR89.2288.891.55149.7151.450.5Year-on-year growth (%)-0.80%0.90%0.90%1.10%Rooms Yield120.65121.75122.61124123.58Year-on-year growth (%)0.90%0.70%1.10%-0.30%2
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