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Managing Accommodation Services (Docs)

Added on - 23 Nov 2020

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ManagingAccommodationServices
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1P1) Scale and Size of Accommodation Services in Hospitality Industry..............................1P2) Different Form of Ownership Available in Accommodation Services...........................4P3) Role of Grading, Classification when Potential Customers Look and BookAccommodation in Hotels......................................................................................................8P4) Function of Front Office Department in Accommodation Services................................9P5) Key Roles within Front Office Department...................................................................10P6) Key Roles found in Housekeeping Department.............................................................11P7) Importance of Forecasting Linen Stock and Other Guest Supplies...............................11P8) Importance of Interrelation Housekeeping and Other Departments..............................12P9) Importance of Scheduling Maintenance to Minimise Disruption..................................12P10) Importance of Security in Hotels.................................................................................13CONLCUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONHospitality Industry is a broad group of businesses that provides services to theircustomers. It includes businesses such as hotels, food and beverages, travel and tourism whichprovides services to the customers and focus greater on the customer satisfaction. In the HotelIndustry there are different types of business which are included it. Hotel Industry in anotherimportant branch that provides services and contributes to42754243wards the economicdevelopment of the country. It provides services such as accommodation, lodging, banquet hall,etc. to their customers. The following assignment will provide with scale and size of differenthotels which are found within the hospitality industry. Holiday inn is the hotel chosen for thisassignment which provides accommodation services to their customers and has a wide globalpresence all over the world. Further it will also focus on the role of front office department andthe contribution of the housekeeping in providing good services to the customers of Hotel alongwith other facilities related to the accommodation services.MAIN BODYP1) Scale and Size of Accommodation Services in Hospitality IndustryIn today's world, Hospitality Industry is one of the most competitive sectors in the worldwhich is playing an effective role in the overall development of economy. Like all other sectorsof businesses, this sector also have a severe competition and every business under this industrytries to gain competitive advantage by focusing more and more on the services provided by themand the customer satisfaction(Bowling, 2014). These businesses have their different size and scale of operations and this isshown with the help of graph and table which are provided as under:Theme 1: Number of Hotels in London (2016)Categories of HotelsNumber of Hotels in London (2016)Deluxe44Superior Deluxe29International Deluxe20First Class33Business Class151
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