Managing Accommodation Services

This presentation provides an overview of managing accommodation services, including the scale and size of the industry, different forms of ownership, grading and classification systems, and the role of online review sites. It covers topics such as budget hotels, full service properties, resort hotels, rental houses, leased ownership, managed or private ownership, grading system, classification system, and the importance of online reviews. References are also provided.

Managing Accommodation
Services
TASK 1

 Introduction
 Scale and size of the accommodation services
 Commercial business
 Non-commercial business
 Different forms of ownership
 Grading system
 Classification systems
 Online review site
 Conclusion
 References
Table of content

INTRODUCTION
Accommodation services are defined as such services those are associated with
various terms of taxable services offered y different hotels, motels or other
service providers. These types of service providers are associated with various
elements in which maintenance and cleanliness are maintained to higher level.
This report is based on The Soho Hotel which is a hotel chain providing chic
room services and exotic stays in order to give appropriate manner. This report is
covering different aspects related with sizes and scale of accommodation
services.

Scale and size of the accommodation
services
In the current time hospitality industry is
associated with providing services at
different scale and sizes. These are
wholly dependent upon nature and scale
of the organisation and their
performance as well

Commercial business
In this context different types and scale of accommodation services are
elaborated as under:
Budget hotels: This is defined as the place in which budgeted rooms and
services are provided which are helpful for visitors to grab their attention. This is
the place at which target market within hotel is decided as the traveller those are
willing to visit economic places along with prominent services as well.

Continue…
 Full service properties: In this service providers various services are
rendered such as lunch, breakfast, lunch, lounge and many more. In the
context of The Soho Hotel they are providing wide range of hospitality
services to their customers so that to provide them different services and
acquire high customer satisfaction as well.
 Resort hotels: These are the accommodation service providers those are
located at some prominent location in which different entertainment activities
are executed such as swimming, golf playing, cruising, sports and many
more. The major objectives of resorts are to give significant experience to
their customers so that they visit the same place in repetitive manner.

Non-commercial business
Rental house: These businesses are not running for earning profits
as individual spend days in these rental houses by paying rent. These
units are offering in such a way that residential care and prominent
stay can be provided to customers.

Different forms of ownership
In current time the industry of hospitality is which differentiated ownership is
being rendered. This is the major reason that hospitality industry is one of the
industry which is growing in tremendous manner. These forms of ownership is
elaborated as under:
 Leased Ownership: This type of ownership is providing contract services of
lesser and lessee in which hotels can be owned by other person. Lease is
undertaken for some period of time ad associates various people in it. Under this
type of lease, lease rent is given by hotel owner on monthly or quarterly basis. In
the context of The Soho Hotel as the hotel is providing services in London area
and in this manner they are serving their elite customers.

Managed or Private: Under this type of
hotel ownership various partners are
associated with providing services to their
customers and these are provided in
prominent manner. This is the manner in
which profit can be earned by businesses
managed within industry of hospitality. In the
relation to hospitality business there are
different owners those are rendering their
services to their clients in appropriate
manner.

Grading system
In current time there are different grading systems are available
within industry of hospitality those are helpful for customers in order
to take decision regarding bookings. These are playing differential
role in selecting hotels and in attaining guest satisfaction as well.
Grading system is helpful for customer as by this they can attain
advantage and disadvantage in equitable manner.

Role of grading
 This enable the customers to get high reliability while making bookings.
 This helps customers to find hotel as per their standards and specifications.
 This is assisting hospitality business to manage their quality as according to
needs and demands of their customers.
 This is encouraging competition in such a way that all the establishments to
align with desired quality by customer

Classification systems
Classification system is defined as the system in which ranking is
given to hotels in terms of stars. The major reason of classification is
associated with defining category to the hotel which helps customers
to make their booking decision in ultimate manner.

Role of classification system
 In service industry goods can't be tried by customer as in comparison to
retail industry so classification is helpful in providing guests appropriate
decision regarding selecting hotels.
 This is helpful in reducing gap between customer expectations and their
experience as well.
 This is assisting customers to get diversified range of services just by seeing
system of classification.

Online review site
Online review sites are defined as some
online review which is given by
customer those have used services and
provide their honest opinion in relation
to attained services. These are playing
crucial role for customers in making
decision regarding booking of hotel. In
current time people are highly active at
social platform so online review sites
are advantageous for customer to
understand regarding quality of
services provided by various

Role of review sites
 These are providing honest opinion in which level of satisfaction
can be enhanced by customers.
 These are helpful in grabbing interest of customers in such a way
that customers can be retained for longer duration of time.

CONCLUSION
From the above detailed report this can be concluded that there are
various types of services which are offered by accommodation
service providers. All these functions are dedicated to render high
level customer satisfaction as in the industry of hospitality customers
are treated as assets.

References
 Casais, B., Fernandes, J. and Sarmento, M., 2020. Tourism innovation
through relationship marketing and value co-creation: A study on peer-to-
peer online platforms for sharing accommodation. Journal of Hospitality
and Tourism Management, 42, pp.51-57.
 Sarantakou, E. and Terkenli, T.S., 2019. Non-institutionalized forms of
tourism accommodation and overtourism impacts on the landscape: The
case of Santorini, Greece. Tourism Planning & Development, 16(4),
pp.411-433.