Managing Accommodation Services in the Hospitality Industry

This presentation covers the introduction to the hospitality industry and the scale and size of accommodation services. It discusses the different forms of ownership available to accommodation service providers and the grading system's role in booking accommodation. The impact of online reviews on the grading system and the evaluation of the range of various accommodation services are also covered.

Managing Accommodation Service

Table of Content
 Introduction to the Hospitality Industry
 The scale and size of accommodation service
 Scale and scope of accommodation service
 Different form of ownership available to accommodation service provider
 Grading system and role they play in booking accommodation service
 Impact of online review sites on grading system
 References

An introduction to the Hospitality
Industry
 The hospitality industry basically involves the broad
category that further involves various fields among the
service industry which also includes the drink service,
lodging, food, travel and tourism, theme parks, event
planning etc. It basically involves the restaurants, hotels,
bars and tourism agencies.

The scale and size of accommodation
services found in the hospitality
industry
 The accommodations services helps in enhancing the convenience of
the needs and requirements of the consumers that basically involves
the rooms, travel related services, food and lodging. The main role
of the accommodation services when it comes to industry helps in
enhancing the overall experience of the customers that visits the
place. The main activities involved are inventory, human resource
activities and budget(Bagnaresi, Barbini, and Battilani, 2021).

CONTINUE
 The non commercial accommodation involves accommodations which
basically involves the universities, colleges and paying guest rooms. In
context to the paying guest rooms, these rooms are basically owned by
the single owner that offers various facilities that includes laundry,
rooms, food and furniture.

Scope and scale of accommodation
services
 In context to hospitality sector, the scale and scope of
hospitality is quite wide in nature and helps in providing
various opportunities that helps in fulfilling the needs and
demands of the customers.

Different forms of ownerships
available to accommodation services
Ownership
Type
Definition Examples
Privately
owned hotels It involves hotels that are
owned by individual party ,
investors or other
individuals with financial
interest in the hotels, but the
ownership composition is
under one person or in
company's name.
The Ritz London

Grading system and their role played
in booking accommodation
Grading System Definition System
1 star Such hotels are offers
essentials parts which
meet the reasonable
hygiene and security
standard and provides
simple structure of
accommodation and
services of food and
beverages.
The system of one star hotels are generally
owner are the family based terms in which the
investments and infrastructure are less as
differentiate with other accommodation services.

Continue
2 stars These hotels are much
better than the one
star hotels where it
can be affordable and
also consumes the high
ratings give sense of
satisfactory(Ahmad
and Shariff, 2019).
The 2 stars hotels are
constructed under the
small and medium
structure of
organisation. They
provides the good
quality of food and
services as well as
comfort to stay .

Impact of online review into grading
system in the hospitality industry
 With the help of online reviews, it helps the customer to have
a rough idea about a particular hotel. With the help of online
reviews, it helps in creating a impact on the hospitality
structure and also helps in understanding the tastes and
preferences of the customers and their experience regarding a
particular hotel.

Evaluation of the range of various
accommodation services
 The various types of accommodation services and
implications helps in getting a idea of the hotel and its
services. The ownership grading and various online
reviews helps the guests and customers to have an idea
regarding the hotel, its structure, its ambience, charges
and food and beverages. These online reviews help the
guest to make up their mind and decisions regarding the
hotel and their stay.

References
Ahmad, R. and Shariff, N.M., 2019. Introduction to Human Resource Management in Tourism and
Hospitality Industry (UUM Press). UUM Press.
Bagnaresi, D., Barbini, F.M. and Battilani, P., 2021. Organizational change in the hospitality industry: The
change drivers in a longitudinal analysis. Business History, 63(7), pp.1175-1196.
Belda, P.R. and Cabrer-Borrás, B., 2021. Size and survival of the hospitality industry: The case of
Spain. Tourism Economics, 27(5), pp.933-951.
Cheluget, M. and Koech, C.J., 2018. The Link between Analysis Dimension of Strategic Orientation and
Firm Performance in Small and Medium Enterprises in the Hospitality Industry in Kenya: The Moderating
Role of Top Manager’ s Ownership Status. International Journal of Advances in Agriculture Sciences.
Ghosh, S., 2020. Female entrepreneurs in the hospitality industry: A panel causality analysis of EU
countries. Arthaniti: Journal of Economic Theory and Practice, p.0976747920942486.