Managing Accommodation Services

This report discusses the importance of managing accommodation services in the hospitality industry. It covers the key roles in the housekeeping department, the importance of forecasting linen stock and other guest supplies, and the interrelationships between housekeeping and other key departments. It also explores the importance of scheduling maintenance or repair work to minimize disruption to guests and the role of security within a selected organization. Additionally, it critically evaluates the importance of communication between the housekeeping and facilities department. Overall, the report emphasizes the significance of effective management in ensuring overall guest satisfaction.

Managing
Accommodation
Services
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Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1, 2........................................................................................................................................3
Covered in PPT............................................................................................................................3
TASK 3 and 4 (Part B)....................................................................................................................3
1. Review key roles found in housekeeping department.............................................................3
2. Importance of forecasting linen stock and other guests supplies............................................4
3. Importance of interrelationships between housekeeping and other key departments.............4
4. Relationship between the housekeeping department and other key departments....................5
5. Importance of scheduling maintenance or repair work to minimise disruption to guests.......5
6. Importance of security within a selected organisation............................................................6
7. Role maintenance plays within the accommodation services in ensuring overall guest
satisfaction...................................................................................................................................7
8. Critically evaluate the importance of communication between the housekeeping and
facilities department.....................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9
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INTRODUCTION
The hospitality industry is a broad industry which consisted the lodging, food and drink,
event planning, transportation and many more fields within tourism industry. Accommodation is
absolutely a widen sector of hospitality industry ranging from the bed & breakfast by providing
appropriate kind of equipped rooms that helps to enhance consumer experiences. Respective
report is based on Marriott international which is an American multinational diversified
hospitality industry which manages a large portfolio of hotels and other kind of related lodging
facilities in order to enhance consumer experience. Respective report is based on elaboration of
accommodation services available within the hospitality industry. Further it includes role and
responsibilities of front office in respective industry in order to gain its significance. It also
includes contribution of housekeeping department in providing the effective kind of
accommodation services in order to enhance consumers experience positively. Finally it includes
role facilitates and security within accommodation services.
TASK 1, 2
Covered in PPT.
TASK 3 and 4 (Part B)
1. Review key roles found in housekeeping department.
Housekeeping department refers to the obliged duties that are cleaning, maintaining
orderliness and running the business property in proper manner (Ataç, 2019). In major duties of
housekeeping department includes maintaining hotel in best possible manner in terms of
sanitation and build best ambience for working. Here are major roles of housekeeping
department:
 Housekeeping department is responsible for care about consumers all kinds of needs
related with stay, food and comfort ability establishments to offer value of their money.
In context of Marriott international they provide roles and responsibilities so that they can
give one of their best efforts.
Housekeeping department have the responsibility to build the positive work environment by
giving every individual their responsibility for effectively achieving the goals and objectives
(Bryant, 2019).
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 Respective department also have duty to maintain the sanitation in the hotel so that they
can attract large no. of consumers. In context of Marriott international they by using
pesticides and concern for waste management so that they can build distinctive image in
the market-base.
 They provide the uniforms to all the staff members and maintain the proper inventories
for conducting business activities properly.
2. Importance of forecasting linen stock and other guests supplies.
For an organisation forecasting, linen stock and kinds of guest supplies plays very much
important role in serving consumers in best manner. In hospitality sector majorly two kinds of
approaches to monitor or evaluate stock in proper manner (Davies, 2019). In context of Marriott
international by evaluating the historical data and information in regards of consumer demand,
linens and uniforms to meet consumers demand in positive manner. Linen stock represents
specified no. of catalogue of linen for conducting business operations in most appropriate
manner. in regards of Marriott international they possess separate department that helps in
predicting the market needs and demands on basis of various factors to supply products and
services in appropriate way. In factors of supplies of product consist of food supplies,
coordination of parties and many more other facilities that helps in enhancing consumer
experiences. Forecasting helps in giving proper education to housekeeping department regarding
maintenance of services by evaluating ratio of demand and supply.
3. Importance of interrelationships between housekeeping and other key departments.
In hospitality industry, there are various departments which share close relationship with
one another in gaining desirable goals and objectives (Funston, 2019). In context of Marriott
international which is a multinational provides no. of services under one roof in order to enhance
consumer experience. To manage business activities there are several departments work
collaboratively that that are as follows:
Housekeeping with front office:
In hospitality sector housekeeping department plays very much important role in serving
consumers by considering their needs and demand in mind after taking information from the
front office department in proper manner. Front office provides adequate knowledge regarding
work to housekeeping department so that they can serve consumers in best manner. In context of
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Marriott international they by providing training and development able to enhance their
employees skills and capabilities.
Housekeeping department with the Food and beverage services:
In the hospitality sector there are no. of departments that work in self interest of one
another that is food and beverage department. F&B department is liable to maintain level of
sanitation by using clean clothes, utensils and other factors in order to enhance consumers
experience in positive manner (Katsoni, 2019). F&B department give instructions to
housekeeping department to take care all needs and desire of clients so that consumer loyalty
should be maintained.
So it is very much important for organisation to coordinate in between departments by
sharing roles and responsibilities in order to gain competitive advantage.
4. Relationship between the housekeeping department and other key departments.
Within the hospitality industry housekeeping department work as a milestone in serving
the consumers in best manner. it is very much important for an organisation to work
collaboratively with another department to ultimately serve consumers in best way.
Housekeeping department has close relationship with other departments such as food &
Beverage and Front office.
Housekeeping coordination with front office: There is close relationship in housekeeping
department with the front office that is very intimate for organisation to serve
consumers in best manner (Killaspy and et.al., 2019). Housekeeping department is
accountable for decorating and ready as per consumers demand. In context of Marriott
international Front office gain information regarding consumer demand and then
coordinate with housekeeping department to serve accordingly so that consumers can
gain worth of their money.
Housekeeping department with the Food and beverage services:
In hospitality sector housekeeping department has a close relationship with the food and
beverage department to acknowledge about consumers wishes and serve them accordingly. In
hotel, restaurant and in other kind of Food outlets to serve food required always clean kind of
cloths and napkins for that only housekeeping department is responsible. People who are
working with such kind of outlets always required to have neat clothes or uniform on regular
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basis in order to enhance consumer’s experience. In context of Marriott international they are
very much conscious about sanitation in order to give one of best results to them.
5. Importance of scheduling maintenance or repair work to minimise disruption to guests.
Scheduling and maintenance of works and activities plays very much important role in
minimising the disruption to guests (Leach, 2019). In context of hospitality industry in which
service to consumers is one of most important attribute in that regards minimisation of disruption
is significant. In context of Marriott international they work on scheduling of their work for
lessen down disruption in gaining potential outcomes.
Importance of scheduling work: Arrangement or scheduling of works and activities in an
organisation plays very much important role in giving best outcomes to consumers at
appropriate time. The foremost goal of scheduling is to give prior information to
employees so that they can be prepare oneself in giving one of their best efforts in serving
consumers in proper manner. In context of Marriott international they by listing out all
requirements of consumers and accordingly schedule their work so that they can serve
them in appropriate manner.
Maintenance of log book: To minimise disruption it is very significant for an organisation to
maintain log book which assist in keep all information regarding consumer choice and
preferences in order to enhance their (Martinelli and et.al., 2019). By keeping all
information organisation such as Marriott international can be able to acknowledge their
consumers demand and serve them accordingly.
6. Importance of security within a selected organisation.
Security in an organisation plays very much important role in enhancing consumers
experience in potential manner. in hospitality industry facility of easy check ins and check
outs with security is very significant so that consumers can avail services confidently. In
context of Marriott international to provide security to consumers they maintain CCTV
cameras to keep keen eye on every individual.
Prevent damage:
Security helps in prevention from any kind of damage or harm within the premises of
hotel. As there are no. of kinds losses occurs such as theft, misleading practices and many more.
In that regards to work in self interest of consumers security is very much important.
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Guests and their luggage:
Guest and their luggage security is responsibility of hotel, so security plays very much important
role in providing assurance regarding their luggage.
7. Role maintenance plays within the accommodation services in ensuring overall guest
satisfaction.
In the accommodation services maintenance plays very much important role in providing
satisfaction to the consumers. It helps to ensure that all personnel and guests within office
premises helps in improving results (Mate, Trupp and Pratt, 2019). Within hotel maintenance
helps in building structures, leading and cooling plants, water and their sewage in order to
enhance consumers experience in positive manner. by coordinating with the team an organisation
can be able to maintain works and activities in proper manner. in context of Marriott
international to focus on some key aspects of business they outsource the secondary activity such
as HR activities to anther in order to gain the desirable outcomes. So providing staying, food and
beverage and other services helps to gain the desirable level of satisfaction to consumers.
8. Critically evaluate the importance of communication between the housekeeping and facilities
department.
In the hospitality industry communication plays very much important role in distributing the
roles and responsibilities to each and every individual in order to gain the desirable (Xie and
Chen, 2019) . If in organisation people not interact with others in proper manner then it hinders
self interest in achieving desirable outcomes. In context of Marriott international they by
following hierarchy of chain that helps in sharing roles and responsibilities so that every
individual can give one of their best efforts in organisational and individual development
potentially.
CONCLUSION
From the above report it has been concluded that hospitality industry plays very much
important role in the economy as it provides large no. of employment opportunities to the people
that directly contributes in raising their standard of living. In hospitality industry there are no. of
services provided to consumers under one roof in order to enhance their level experiences
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potentially. In hotel collaboration with other departments plays very much important role and it
can be possible by delivering roles and responsibilities to each and every individual in fair
manner. To provide one of best services to consumers in hospitality industry it is very much
potential to communicate in proper manner with the departments.
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REFERENCES
Books and journals:
Ataç, I., 2019. Deserving Shelter: Conditional Access to Accommodation for Rejected Asylum
Seekers in Austria, the Netherlands, and Sweden. Journal of immigrant & refugee
studies. 17(1). pp.44-60.
Bryant, C., 2019. Managing development in the Third World. Routledge.
Davies, H., 2019. Managing juvenile remands and developing community-based alternatives to
secure accommodation in Wales: towards a strategic approach. In Youth Justice (pp.
110-126). Routledge.
Funston, L., 2019. In the Business of Trauma: An intersectional-materialist feminist analysis of
‘trauma informed’women’s refuges and crisis accommodation services in Sydney and
Vancouver.
Katsoni, V., 2019. Sharing economy perspectives in the tourism accommodation sector.
In Mediterranean Cities and Island Communities (pp. 283-297). Springer, Cham.
Killaspy, H. and et.al., 2019. Predictors of moving on from mental health supported
accommodation in England: national cohort study. The British Journal of Psychiatry,
pp.1-7.
Leach, A., 2019. Introducing a community of support into open door flagstaff accommodation:
Taking the crisis out of crisis accommodation. Parity. 32(1). p.34.
Martinelli, A., Iozzino, L., Ruggeri, M., Marston, L. and Killaspy, H., 2019. Mental health
supported accommodation services in England and in Italy: a comparison. Social
psychiatry and psychiatric epidemiology. 54(11). pp.1419-1427.
Mate, M.J., Trupp, A. and Pratt, S., 2019. Managing negative online accommodation reviews:
evidence from the Cook Islands. Journal of Travel & Tourism Marketing. 36(5).
pp.627-644.
Ng, S.C., Sweeney, J.C. and Plewa, C., 2019. Managing customer resource endowments and
deficiencies for value cocreation: complex relational services. Journal of Service
Research, 22(2), pp.156-172.
O'Leary, R., 2019. The ethics of dissent: Managing guerrilla government. Cq Press.
Rogerson, C.M. and Rogerson, J.M., 2019. Tourism and accommodation services in South
Africa: A spatial perspective. In The geography of South Africa (pp. 213-220). Springer,
Cham.
Xie, K., Kwok, L., Chen, C.C. and Wu, J., 2020. To share or to access? Travelers’ choice on the
types of accommodation-sharing services. Journal of Hospitality and Tourism
Management. 42. pp.77-87.
Xie, K.L. and Chen, Y., 2019. Effects of host incentives on multiple listings in accommodation
sharing. International journal of contemporary hospitality management.
(Ataç, 2019) (Bryant, 2019) (Davies, 2019) (Funston, 2019) (Katsoni, 2019) (Killaspy and
et.al., 2019) (Leach, 2019) (Martinelli and et.al., 2019) (Mate, Trupp and Pratt, 2019)
(Ng, Sweeney and Plewa, 2019) (O'Leary, 2019) (Rogerson and Rogerson, 2019)
(Xie and et.al., 2020) (Xie and Chen, Y., 2019)
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