Managing Accommodation Service in Hospitality Industry

This document provides an overview of managing accommodation services in the hospitality industry. It covers topics such as the role of front office and housekeeping departments, the importance of online review sites, and the different forms of ownership in the accommodation sector. The document also discusses the scale and size of accommodation services, evaluates the range of accommodation services, and highlights the importance of forecasting linen stock and other guest supplies. It concludes with the importance of interrelationships between housekeeping and other key departments.

Managing
Accommodation service
Table of Contents

INTRODUCTION........................................................................................................... 3
PART A........................................................................................................................ 3
Introduction to hospitality industry....................................................................................3
Scale and size of accommodation services within hospitality sector............................................3
Different forms of ownership which are applicable to accommodation services.............................4
Role of online review sites.............................................................................................. 4
Evaluate range of accommodation services..........................................................................5
PART 2......................................................................................................................... 5
Explain function of front office in several accommodation services............................................5
Role of front office department......................................................................................... 6
Role of housekeeping department...................................................................................... 7
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply................7
Importance of interrelationships between housekeeping and other key departments........................8
Importance of scheduling maintenance or repair work to minimize disruption to guests.................10
Importance of security within a selected organization...........................................................10
CONCLUSION............................................................................................................. 12
REFERENCES............................................................................................................. 13

INTRODUCTION
Management of accommodation services are should be provided and depict overall
hospitality sectors which are appropriate in terms of their cleanliness or maintenance their firm
by considering their proper budget in an efficient manner (Andrade, 2018). For this development
or management they have a appropriate growth which are named as rooms, shapes, gyms, pools
and so on. A hospitality sector is one of biggest sectors which provide various opportunities and
it would be lead to develop their career development in different types of destinations. For this
assessment, selected organization is Connaught hotel which is a multinational hospitality firm
which is located in UK this hotel also provide their services like hygienic environment, Wi-Fi,
gym, pool facilities and so on. This report covers two parts has first they are benefits of
contribution role of office department and second part which is depict their housing department
for their accommodation services.
PART A
Introduction to hospitality industry
The term hospitality industry is a wide category of fields within a service industry which
includes food and drink service, travel and tourism, theme parks, hotels, restaurants, bars and so
on. The main aim of hospitality industry is biggest sector and development in field of hospitality
provisions. It is comprised of five major sectors which providing goods and services which is
supporting wellbeing of people. It includes various activities which is to provide customer
satisfaction. The hospital industry is basically about their broadcast segments which are lodging
industry and accommodation industry for food and beverages industry which can be considered
as a independent segment.
Scale and size of accommodation services within hospitality sector
UK hotels data as a size of their industry which should be depended upon 45000 hotels in
UK that person there 735 258 rooms and their annual turnover of UK industries 40 billion
(Apollo and Rettinger, 2019). They are the total number of hotels in UK is largest division and
biggest sectors in hotel industry with 51% corporate branded hotels which contain to be a 4.7%.

Accommodation sector contribution in UK is 19 million for overall economy and observing their
future period of time for accommodation sector has grown them. This industry is contributes
their 218 billion for whole economy in K and 2018 and its projected to be going to enhance their
265.2 billion in 2028.
Different forms of ownership which are applicable to accommodation services
Franchise hotels: Hemera holidays, curio by Hilton are the example of franchise hotel
ownership.
Chain hotels: Choice hotel, Starwood hotels and resort, Marriott international hotel are
the well known chain hotel brands.
Privately owned and operated hotel: Hyatt hotel, crescent hotels and resorts, The
Vineyard is most popular privately owned and operated hotels in UK (Cheng, 2018).
Budget/ limited service hotel: Premier Inn, Hilton hotel, Easy hotels which are operated
a budget limited service hotel.
Role of online review sites
For accommodation industry, their main goal is to understand their customer needs and
wants according to their expectations and for this hotel is any kind of accommodation services
are based on internet and are able to post their pictures and information to assemble data and
information compare them with other hotels. It is based on same price or services firm which is
provided by hotel organizations of which is growing social media networking sites or internet
based which customer’s information about services and product in an efficient manner. For this
trend of social networking sites consumer way of buying behavior pattern are changing of
products and services are constantly changing. For accommodation industry online sites review
hotel are very significant role in buying process which is major influences online review sites by
accommodation for providing their firms or by client itself (Covell and Walker, 2019). The can
compare price of product and services as compare to other competitors before purchasing their
services. They can provide also consumer as insights which share their experiences is actually
visiting place and their decision making for selecting a proper accommodation property to their
holidays, vacations, meeting which is highly based on review site in online. Online review sites
for consumer suggest to save time and money to bring best days according to their needs and

wants and also give best benefit to their businesses also. They can have to give their market share
and market position to win more and more customers for attract towards firm and give customer
trustworthiness for their reality between their services which is provided by consumer to their
hotels.
To influence that online sites are based on consumer decision making they have given to
increase their concern about their trustworthiness and transparency and reliability of online
release not guarantee they become a source of consumer determinant and risk determine
consumer trust has a hole so many information related to their source of while booking
accommodations before making an online hotel reservation consumers are grading and review
site should be discussed.
Technology should be changes in accommodation sectors of hotel industry where they
can use internet are making access information is easy to transparent and data check in and
checkout times are offered to key details about their guests make informed decisions and
technology can be determined to many aspects of services check in and check out on many hotels
offer their customers to check in and check out on their phones and need to queue waste time
once they have arrived the hotel. Different type of grading system are should be determined in an
accommodation sector hotel industry where they can use 5 4 3 2 letter grade in terms of their A
B C D weighted should be determined that 5, 4, 3, 2, 1.
Evaluate range of accommodation services
It should be evaluated or an analyzed accommodation service which is provided by
customers is well known and established accommodations which is utilized by citizens in UK. It
is one of most popular accommodation services are provided by clients is largest amount of
hotels should be provided employment in industry (Dolce and Di Bucci, 2018). Various reasons
that would be found there pleasant area for relaxation and attend meetings to this hotels.
Breakfast and lunch are only use regular communicators for travel of those who have driven their
place overnight.

PART 2
Explain function of front office in several accommodation services
Front office manager related to a work person which is a calm and attend their guest or
visitors which is a politely and respectful nature. Sometimes visitor is required any type of room
in this hotel so it would be available on several functions to work which are described below:
Hotels: Many different type of hotels and different types of services are should be
provided to their customer which is related different category 3 or 5 star according to customer’s
expectations. To interact with new customers and provide descriptions about their hotel to
manage all demands according to their customers so that they can visit again in this hotel. The
role of front office manager is to maintain their relationship with customers and treat them as a
VIP in a very short period of time (Evans, Howell and Howell, 2018). Front office manager
also famed as front desk and the role of this to make reservation housekeeping and to attend their
guests, formalities to check in this hotel. They provide assistance to complete their
accommodation services, food and beverage service and receive payment from their customers.
Morning Breakfast: Breakfast, lunch and dinner is a small accommodation services to
provided with customers and their reservation to check for best solution which complaint and
coordination which to be performed their functions of front office managers. Bread and breakfast
are a welcome for visitor in a informal way and also treat them to make good impression and
interaction to customers are very informal way and procedures and very quick and easier way.
Visitor home: There is reservation department to having a final to answer to their calls
and provide their feedback to general if it is necessary. They are making a note for their
requirements for their clients and a comfortable way guest houses from front office manager to
perform following functions which are named as providing facilities beverages food and drinks,
greetings before settlement their all rooms, answer phone calls to order food, housekeeping
services and various issues regarding their room which have to be solved easily and warming
that guest house are prepared for next visit (George, 2019).
Role of front office department
Front office department play a vital role in Connaught hotel this department is very
considering as a perspective visitor which is related to a appropriate facilities and services

provided to customers to making effective impressions. There are few roles which are discussed
below:
Housekeeping: Housekeeping leads to a perform a department which will lead to an
effective manner and efficient manner which will growth of staff members to arrive at their room
by the guest to make availability of goods and services. In this hotel their department leads to
compare their room also check room status according to their customer’s expectations.
Security: It should represent their safety has a workforce and this is Connaught hotel
which will be liable to maintain their working environment in their department and head of
department has a minimum budget and appropriate budget for technological and manpower to
produce 24/7 operating system (Kozicka, Kot and Riana, 2019).
Front office: This hotel is considered a well organized manner and most famous hotels in
UK. It is considered appropriate communication centers which have to be suitable amount are to
be spend and make it look for that helps to increase their customers to develop their image and
goodwill.
Important roles and responsibility in the front office staff in accommodation sectors such
as a greater and positive atmosphere to take messages and rewrite redirect their call organized
and maintain their files and records are updated in proper time when they are crucial and
maintained and updated documents related to their staff member.
Role of housekeeping department
Housekeeping department also plays a vital role in this hotel that should be provided at
minimum range or wide range of facilities to their customers and make a transmission of
connection within their department (Lundmark, Müller and Bohn, 2020). From the below chart
it is determined that there is an effective way of order also influence protect their work from
overload. This is to be represent that each and every employee of Connaught hotel and needs to
take order from other person is need to make their needs.
It is a key relationship between front office and accommodation services that should be
integrated with all departments in the accommodation or hotel industries are including marketing
and sales, food and beverage, maintain security and human resources department as a

communication for providing a guest services. In case of marketing and sales department can
rely on front office to provide their data history and some of information that is based on the
special needs reservation sleeping rooms..
Food and beverage department in case of front office communication between their food
and beverage department and front office is also crucial because communication is also
conveyed to messages provide accurate information on transfers and communicate a charge to
guest account.
Duties of housekeeping department are:
 All the things that should be cleanliness and proper maintain their restrooms, warehouses
are regularly to be maintain.
 Clean the refrigerator daily and wash windows curtains in each and every room.
 Garbage or empty from launches kitchens and recycling which is essential for customers.
 Kitchens, dust rooms, restrooms, mop are should be clean each and every day means
twice in a day.
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
Supply chain management: It should be created that firms produce demand for
customers also consider their supplies as per needs and demands according to their customer

expectation by increasing their cost and there is stock (O’Donnell, 2018). Moreover, they should
ignore demand which have to be decrease client value are go through a loss in terms of their
appropriate needs and wants and it is very essential to make assumptions for supply chain.
Forecasting demand: There should be a appropriate actions that would be meet their
requirements according to customer needs and wants and firm operate their global level to their
appropriate software in terms of identifying their customers’ requirements and assume they can
use a simply use of tools and techniques. This method is also determine their need and with their
seasonality results.
Linen stock
FLOOR HAND TOWEL BATH
TOWEL
SOAP SHAMPOO SANITARY
KIT
1 3 5 4 4 10
2 6 7 7 8 15
3 2 10 15 4 8
TOTAL 11 22 26 16 33
Importance of guest supplies
PRODUCT DEPARTMENT FREQUENCY
Soap and Shampoo Housekeeping Regular Basis
Bathrobe Housekeeping Regular Basis
Importance of interrelationships between housekeeping and other key departments
For the accommodation sectors and other industry each and every department which is
related to hotels their information about services are more productive will be achieved efficient
and effective manner (Rookwood, 2020). Accommodation sector or housing department is one of
those departments to satisfy customer needs according to their expectations which customer are
arrived in hotels with expected exceptional helpful services. Housekeeping is best apartment in
hotel which plays a vital role by maintaining straight or circuitous contact all major departments
of a hotel.

All department which are related to above diagram are required to co-ordinate and
contribute their housekeeping is also required with this department.
Importance of relationship between in housing department and other key department
 There is an appropriate action which is related to health and safety in this hotel regarding
their staff members housekeeping department in Connaught hotel which is doubtful to
inform their security staff. Staff has to ensure that all securities and privacy are under
supervision which is accountable for handling emergency.
 It is an essential head of department Connaught hotel to communicate with their
subordinate in order to operate their involvement to make process flexibility and effective
performance in their job is to provide overall profitability and productivity in this hotel
(Sati, 2018).
 To having an effective coordination among housing department which is an significant
function to consider change in room status, housekeeping department are in advance also
arrive. This will does not permit to other guest until and unless rooms are not clean for
their front office and housekeeping need to inform each other that there is status changed
our room are vacant.
 It should be represent that all coordination are related to front office and housekeeping
department they provide each and every single detail related to their furniture’s rooms,

offices, restrooms accessories to their front office manager. Moreover, it is also helpful to
appropriate marketing which is beneficial to increase their brand image and provide
productivity in this hotel.
Roles and responsibilities of executive head housekeeper:
An executive head housekeeper roles and responsibility code in housekeeping department to
assign their values and standards are met and managers many priorities and demand to able to
solve their problem support started as well as to perform their duties of a housekeeper whenever
it is required.
Roles and responsibilities of housekeeping department:
The main role of housekeeper hotel housekeeping is responsible for ensuring all rooms
and other areas of hotels for clean each and every day and laundry department to wash and dry
their line and stars cheat sheets parts in addition to cleaning duties housing department who staff
can provide to service your room and maintenance department to educate hot and cold water
lighting, ventilation is whether maintaining and repairing within their room's operation.
In house cleaning services provider better security more flexibility because they have under
control and exactly who goes in office and didn't get time in house cleaning services will helpful
to more time than the facility that will know that about their building and help to repair.
Outsource cleaning are the facility managers they can provide all equipment for the better service
possible that they can also coming up with cleaning routine can have to maintenance their
facility and decrease their cost. It is a hard worker somewhere is a big benefits of training
company and nobody is there they can accommodate a cleaning schedule depending upon their
names.
Pros and cons of in house cleaning:
Scheduling: In house department can clear either early in morning during the day or a
later night in house cleaning staff member to become more flexibility.
Staff training: As a part of team they can never stop learning update along with rest of
related to equipment, chemicals product and safety concern in their buildings.

Pros and cons of outsource cleaning:
Cost savings: It should be considered that realize outsource screening as a must pay all
employee tax is workers compensation and other expenses to this employees and outsourced cost
of paid by cleaning contractor along with other entrance and healthcare.
Importance of scheduling maintenance or repair work to minimize disruption to guests
Scheduling maintenance is to be undertaken to improve their each and every part of
buildings, surroundings or environment which is acceptable standard to their customers. Hotel
maintenance is a repair of various systems which is to be utilized in their hotel industry. Role of
scheduling during maintenance department is to make sure that all services are provided by
consumer which is far above the ground quality state and performing smoothly so that they can
decrease their interactions and minimize disruption of visitors (Silvennoinen, Nisonen and
Pietiläinen, 2019). Repairing and maintenance is a significant aspect of hotel industry that they
should maintain their price and their cost which will be helpful to attracting their customers that
would be offering their appropriate services for their long time. Moreover maintenance of this
service which is to be prevent and repair of equipment that will be required for hotel and in terms
to start their repairing services and extend their knowledge for a few months. Due to time of
repairing proper safety should be maintained and required to consider lightning floor, furniture,
electronic problems and so on it is to be considered in this hotel and they are best suited for
accommodation services in order to attracting a large number of guests to be attracted. They will
help for their increasing income for profitability it should also lead to increase their own brand
image and efficient efficiency and effectiveness of this hotel.
Importance of security within a selected organization
Safety and security play a vital role in their hotel because it is an essential part to take
proper measures for their customers in terms of regarding their security. It is very crucial part
proper security system make sure their physical resources and their appliances are concerned and
should be properly utilized (Tiberghien, 2019).
 Staff: In terms to protect their staff member it is significant that Connaught hotel at
provide their systems for health schemes to their staff members and their customers

which have to be provident funds and so on. It is also effective training should be
considered including clothing and so on.
 Guest and their luggage: It is very significant that they have a proper security system so
that they can protect their visitor luggage regarding theft, fire, other health hazards which
should be considered of food poisoning and many more. In terms of preventing their
luggage guest make sure that their luggage are properly stored and protected which
should be a developing customer satisfaction of their visitors and they can attract more
and more customers towards this firm.
Roles and responsibilities of facilities manager and security manager:
Roles and responsibility of the facilities managers that depend upon nature of the
organizations and overseeing equipment and supplies determine their scheduling repairs and
contract for provide their service which include their security parking, catering, technology and
many more staff include training maintenance ground and security and ensure a basic facilities at
water and heating. Security manager roles and responsibility is to secured premises and their
property monitoring surveillance camera of buildings equipments and crematory entry and exit
by sounding alarms.
Housekeeping department and facilities department should be determined that they can
responsible for ensuring that you can contribute their guest into a efficiency of staff and depends
upon their maintenance in order to keep things order with their maintenance facilities department
of important function of housing department to maintain their hotel purpose kitchen furniture’s
in terms of their working order and save their guest proper correlation is very necessary with
engineering department also.
Role played by security within accommodation services:
Role played by security with accommodation services in their hotel that there is a job to
security and safety before they can happen when they each had to take appropriate or suitable
measures to ensure a guest safety and secured security department will petrol their lobby public
guest room floors and monitor their hotel security cameras.
Importance of security in Connaught hotel

 It is very significant that their safety and security system in these hotels are most
beneficial for guest as well as their staff members. If they are able to check out their card
and no one can enter their rooms this is the main security (Volgger, Taplin and Pforr,
2019).
 It is very important safety in Connaught hotel that they can protections to their staff
visitors and physical resources related to kitchen appliances, restaurant and various
equipments.
 To providing security of visitors it is a main duty for front office manager so that they
can tell that housekeeping department that there is a major security for each and every
guest room related to rest room, furniture, curtains and many more. It is important to
maintain position in market and increase their sustainable competitive advantage in
marketplace.
Furthermore, proper management systems of security and safety it is very essential for their
form that they can provide us appropriate services to their customers that more and more
customers are attracted to their firms and hotels (Evans, Howell and Howell, 2018). There
are also ensure that their effectiveness of hotel maintenance or scheduling maintenance
related to their furniture and home services which is offering for guest each and every
services are provided according to their customers expectations of that they can improve their
brand image of this hotel and attract large number of visitors. In terms of their maintenance,
they should play a vital role in order to develop their appropriate infrastructure and considers
ceilings, floors and many more. Proper maintenance department are considered that all
services are provided under supervision in terms of their transactions and these hotels are
properly maintained to take their appropriate services which will helpful to increase their
overall reputation and Goodwill of this firm and attract more and more people towards this
firms (George, 2019) .
CONCLUSION
As per above information, it has been understood that accommodation sector is one of
biggest sector in tourism industry which provide a wealth of opportunity to changing in works
sectors which represent their different type of facility provided by hotel to their customers. It

should be included their hospital industries scale and size of accommodation services, different
forms of ownership, review of their online sites, function of front office manager in
accommodation services, role of front office department, roles of housekeeping department,
importance of forecasting line and stock, interrelationship between housekeeping and other key
department, importance of scheduling maintenance to repair there minimize disruption of visitors
as a security.
REFERENCES
Books and Journals

Andrade, A., 2018. Capacity Management and Tourism Distribution Channels: The Case of the
Brazilian National Park of Fernando de Noronha, a World Heritage Site. Journal of Park
& Recreation Administration. 36(3).
Apollo, M. and Rettinger, R., 2019. Mountaineering in Cuba: Improvement of true accessibility
as an opportunity for regional development of communities outside the tourism
enclaves. Current Issues in Tourism. 22(15). pp.1797-1804.
Cheng, E. C., 2018. Managing records and archives in a Hong Kong school: A case
study. Records Management Journal.
Covell, D. and Walker, S., 2019. Managing intercollegiate athletics. Routledge.
Dolce, M. and Di Bucci, D., 2018, June. The 2016–2017 Central Apennines seismic sequence:
analogies and differences with recent Italian earthquakes. In European Conference on
Earthquake Engineering Thessaloniki, Greece (pp. 603-638). Springer, Cham.
Evans, D. G., Howell, S. J. and Howell, A., 2018. Personalized prevention in high risk
individuals: Managing hormones and beyond. The Breast. 39. pp.139-147.
George, A. L., 2019. Managing US-Soviet rivalry: Problems of crisis prevention. Routledge.
Kozicka, K., Kot, S. and Riana, I. G., 2019. The efficiency of cooperation between the
participants in the supply chain in the tourism-related branch of industry in relation to
client satisfaction. Sustainability. 11(17). p.4716.
Lundmark, L., Müller, D. K. and Bohn, D., 2020. Arctification and the paradox of overtourism
in sparsely populated areas. In Dipping in to the North (pp. 349-371). Palgrave
Macmillan, Singapore.
O’Donnell, J., 2018. The suburbanisation of homelessness in Sydney, Australia. Applied Spatial
Analysis and Policy. 11(2). pp.333-354.
Rookwood, J., 2020. The politics of ConIFA: Organising and managing international football
events for unrecognised countries. Managing Sport and Leisure. 25(1-2). pp.6-20.

Sati, V. P., 2018. Carrying capacity analysis and destination development: a case study of
Gangotri tourists/pilgrims’ circuit in the Himalaya. Asia Pacific Journal of Tourism
Research. 23(3). pp.312-322.
Silvennoinen, K., Nisonen, S. and Pietiläinen, O., 2019. Food waste case study and monitoring
developing in Finnish food services. Waste Management. 97. pp.97-104.
Tiberghien, G., 2019. Managing the planning and development of authentic eco-cultural tourism
in Kazakhstan. Tourism Planning & Development. 16(5). pp.494-513.
Volgger, M., Taplin, R. and Pforr, C., 2019. The evolution of ‘Airbnb-tourism’: Demand-side
dynamics around international use of peer-to-peer accommodation in Australia. Annals of
Tourism Research. 75. pp.322-337.