Managing Accommodation Services

This presentation provides an overview of managing accommodation services in the hospitality industry. It covers different types of accommodation services, the size and scale of these services, commercial and non-commercial businesses in the sector, forms of ownership, and the role of grading and classification systems. The presentation highlights the importance of providing high-quality services to attract and satisfy customers.

Managing Accommodation Services

Hospitality industry is the broad category of service filed that helps the
business to gain effective growth and enhancement of goals and objectives
of the future. This industry provides services to its customer with high level
of effectiveness so that customer can gain better satisfaction for those
services. The industry focuses on the different type of the accommodation
that can help to gain high customer base in the market.
Introduction

Different types of accommodation services
 Food and beverages: This is the most
common service provide by the
hospitality industry. Food and
beverages is also most used by the
customers, with the effective quality of
food and beverages hotel industry
provide high level of satisfaction to the
customers.

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 Impact on the online review on the
customer decision making process:
 Hotels: This is also common
accommodation that provides by the
service industry, this provides the
facility of shelter to the guests and
provide all the services in the hotel
rooms.

Size and scale of the accommodation
services refer to the various services
that industry provides to its customers
on different scale. This range of the
services helps the people to understand
about the need and want of the actual
growth of this industry in the market.
Below is the explanation of scale and
size of accommodation services in
hospitality industry.
Size and scale of accommodation services

World class services: These are
the luxury hotels that provide
luxury services to the customers.
They target top business
professionals and high income
group of people. They provide
luxury comfort with the services
they provides to its customers.
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 Mid range services: In this category
hotels offers mid range services such
as 3 to 4 star hotel services. They
attract the largest segment of the
travellers and provide them effective
services for the better satisfaction
level. This hotel does not provide
wider services and does not have much
staff members.

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 Limited services: This hotel
provides budget friendly services
to the customer with clean,
hygiene, safe and inexpensive
rooms. They attract the minded
traveller who wants the rooms
with minimum facility.

Commercial and non-commercial
businesses in accommodation sector:
Commercial accommodation Non-commercial accommodation
Commercial accommodation
business is defined in VAT act, as
loading or boarding loading
together with the domestic
goods and services that provide
the customer effective service in
most appropriate manner.
commercial accommodation
evidence the taxation points and
provides the shelter to its guests
with the use of effective
services.
Non commercial accommodation
refers to the personal business to the
business person that not includes the
governmental interference in the
business. This done not involve the
commerce of the similar activity that
has to do the objectives of the
business to deal with its effective
service program and growth of
effective customer base.

Privately owned hotels: In this one person or the company named as the
owner of the hotel. They may have several investors in the ownership. All
the decision may take by its owner and decision making power will be in
the hands of the owner. Day to day operations of the hotel will be on the
hand of its owner.
Forms of ownership

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 Leased hotels: In these arrangements
of the private owner is leased to the
corporation. The lease is responsible
for the finance in the hotel and that
provide better insight about the growth
and profitability of the hotel industry.
For the owner is ready to pay rent fee
so that they can operate the business in
appropriate manner

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Managed hotels: These hotels are
managed by the management
company due to the owner’s limited
experience in the hospitality industry.
Owner is financially obligate for the
day to day operations in the hotel but
the management company handle the
management of the hotel so that
effective outcome can be gained.

Role of grading, classification system and online system
for potential guest
Grading system in the hospitality industry helps
to know about the feedback of the customer
about the accommodation and other services.
Below is explanation of grading system in the
hospitality industry.
One star: These are the small hotels with the
good and familiar atmosphere. One star hotel
runs by the small owners and they provide basic
service to the guests. They are less expensive as
compare to the other hotels

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 Two star: these are more expansive as
compare to the one star hotel. This
provides comfortable services to the
individuals. They provide overnight
accommodation with effective comfort
level and well equipped beds and
washrooms

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Three star : These hotels
provides high quality of the
services, with the trained staff
members that provide better
quality of experience to the
customers. This hotel has
continent rooms and
restaurants. Three star hotels
could be more expensive than
one and two star hotel.

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 Four star: These hotels are
included in the luxury hotel that
provides high level of comfort
services and luxury rooms to the
guest. These are more expansive
and provide high quality of the
services to the customers.

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Five star: These hotels
are expensive and
luxurious and provide
high level of comfort to
the customers with the
effective level of the
services they provide to
them.

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 It also helps the customer to know
about the hotel and its services before
using those services. Grading system in
the hospitality industry helps the
customers to gain effective insight
about the services they are providing to
them and which hotel is more suitable
for their effective service growth in the
market.

Conclusion
From the above information it can be conclude that hospitality industry
provides the effective accommodation services to the customers and provide
them high level of satisfaction form those services. This helps the hospitality
to attract high level of customer base and gain high level of market share.

Ghauri, P., Grønhaug, K. and Strange, R., 2020. Research methods in business
studies. Cambridge University Press.
Van Tulder, R., Verbeke, A. and Piscitello, L., 2018. Introduction: international
business in the information and digital age–an overview of themes and
challenges. International Business in the Information and Digital Age,
pp.1-13.
References

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