Accommodation Services: Management, Grading, and Online Impact

This report provides a comprehensive overview of managing accommodation services within the hospitality industry. It explores various types of accommodation services, including food and beverages and hotels, and discusses the size and scale of these services, ranging from world-class luxury hotels to mid-range and limited-service options. The report also differentiates between commercial and non-commercial accommodation businesses and examines different forms of ownership, such as privately owned, leased, and managed hotels. Furthermore, it analyzes the role of grading and classification systems in providing potential guests with valuable information about service quality and customer feedback. The report concludes that effective accommodation services are crucial for attracting a high customer base and gaining a significant market share in the competitive hospitality industry. Desklib offers a range of resources, including past papers and solved assignments, to support students in understanding these complex topics.

Managing Accommodation Services

Hospitality industry is the broad category of service filed that helps the
business to gain effective growth and enhancement of goals and objectives
of the future. This industry provides services to its customer with high level
of effectiveness so that customer can gain better satisfaction for those
services. The industry focuses on the different type of the accommodation
that can help to gain high customer base in the market.
Introduction

Different types of accommodation services
 Food and beverages: This is the most
common service provide by the
hospitality industry. Food and
beverages is also most used by the
customers, with the effective quality of
food and beverages hotel industry
provide high level of satisfaction to the
customers.

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 Impact on the online review on the
customer decision making process:
 Hotels: This is also common
accommodation that provides by the
service industry, this provides the
facility of shelter to the guests and
provide all the services in the hotel
rooms.

Size and scale of the accommodation
services refer to the various services
that industry provides to its customers
on different scale. This range of the
services helps the people to understand
about the need and want of the actual
growth of this industry in the market.
Below is the explanation of scale and
size of accommodation services in
hospitality industry.
Size and scale of accommodation services

World class services: These are
the luxury hotels that provide
luxury services to the customers.
They target top business
professionals and high income
group of people. They provide
luxury comfort with the services
they provides to its customers.
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 Mid range services: In this category
hotels offers mid range services such
as 3 to 4 star hotel services. They
attract the largest segment of the
travellers and provide them effective
services for the better satisfaction
level. This hotel does not provide
wider services and does not have much
staff members.

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 Limited services: This hotel
provides budget friendly services
to the customer with clean,
hygiene, safe and inexpensive
rooms. They attract the minded
traveller who wants the rooms
with minimum facility.

Commercial and non-commercial
businesses in accommodation sector:
Commercial accommodation Non-commercial accommodation
Commercial accommodation
business is defined in VAT act, as
loading or boarding loading
together with the domestic
goods and services that provide
the customer effective service in
most appropriate manner.
commercial accommodation
evidence the taxation points and
provides the shelter to its guests
with the use of effective
services.
Non commercial accommodation
refers to the personal business to the
business person that not includes the
governmental interference in the
business. This done not involve the
commerce of the similar activity that
has to do the objectives of the
business to deal with its effective
service program and growth of
effective customer base.

Privately owned hotels: In this one person or the company named as the
owner of the hotel. They may have several investors in the ownership. All
the decision may take by its owner and decision making power will be in
the hands of the owner. Day to day operations of the hotel will be on the
hand of its owner.
Forms of ownership

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 Leased hotels: In these arrangements
of the private owner is leased to the
corporation. The lease is responsible
for the finance in the hotel and that
provide better insight about the growth
and profitability of the hotel industry.
For the owner is ready to pay rent fee
so that they can operate the business in
appropriate manner

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Managed hotels: These hotels are
managed by the management
company due to the owner’s limited
experience in the hospitality industry.
Owner is financially obligate for the
day to day operations in the hotel but
the management company handle the
management of the hotel so that
effective outcome can be gained.