Managing Accommodation Services

This report discusses the key roles in the housekeeping department, importance of forecasting linen stock, interrelationship between housekeeping and other departments, scheduling maintenance, security, and the role of maintenance in accommodation services. It focuses on managing accommodation services at South Lodge hotel in the UK.

Managing
Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 2............................................................................................................................................1
Review the key roles found within housekeeping department....................................................1
Assess the importance of forecasting linen stock to ensure sufficient supply to meet demand..3
Illustrate the importance of interrelationship between housekeeping and other key
departments.................................................................................................................................3
Evaluate the relationship between housekeeping and other key departments............................3
Critically evaluate the importance of communication................................................................3
Examine the importance of scheduling maintenance to minimise disruption.............................3
Discuss the importance of security within the organisation........................................................3
Assess the role maintenance plays within the accommodation services.....................................3
Critically evaluate the importance of communication between housekeeping and other key
departments.................................................................................................................................3
CONCLUSION ...............................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Accommodation services are the services that is provided by the company to satisfy the
requirements of the customers. These services provides the safety and security to the travellers
who doesn't know or unaware about the new places. It also helps the tourists to explore the
different areas and fulfil there desire in an effective manner (Abed, 2019). These services
influences the holidays trips into more adventure and enhances the overall experience of
travelling in an efficacious manner. This report is based on managing accommodation services of
hotel South Lodge, UK that is founded in 1985 by James Hodges. This report covers different
roles and functions of housekeeping department and importance of linen stock. Furthermore,
describes the importance of interrelationship between the housekeeping and other departments
and scheduling maintenance and security. Also includes the different role of maintenance plays
in accommodation services.
PART 2
Review the key roles found within housekeeping department.
Housekeeping department is the major and operational department of the hotel that
manages the cleanliness, aesthetics maintenance of rooms, free areas, infrastructure, surrounds,
maintenance and back areas as well. The efforts that has been put by the housekeeping
department reflects the performance and values of the company. There are different functions
and roles of housekeeping department as there works reflects the positive experience of the
customers (Chen, 2018). The major aim and objectives of the hotels that provides the
accommodation services is to provides the best, clean, attractive and comfortable services to the
customers. South Lodge hotel provides the best and hygiene services to their customers and that
is the major aspect with that they get a lot of success on continuous basis. The organisational
chart of housekeeping shows the different works that is performed by them and that is as
explained below as:
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(Source: Housekeeping organisational chart, 2020)
Housekeeping duties: These are the different duties and functions that are performed by the
housekeeping department that are as defined below as:
 Do proper polishing and dusting of the furnitures and other fixtures as well.
 Clean and sanitise the toilets, sinks, bathtubs etc.
 Maintain clean and hygiene environment in kitchen area.
 Making bed on daily basis and changing the linen as well.
 Vacuum and clean the carpets, rugs and floors.
 Cleaning mirrors and other surfaces of glass (Gössling, 2019).
Assess the importance of forecasting linen stock to ensure sufficient supply to meet demand.
Forecasting is the process through which company measures the future demand and with
that manage their stocks. It has been used to know about the future demand and sales of the
business and with this Hotels balance the uncertainty of risk. Manager of South Lodge performs
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forecasting to know about the linen stock and then induce different strategies to enhance the
profitability of the business (Latorraca, 2018).
Importance of linen stock
FLOOR HAND TOWEL BATH
TOWEL
SHAMPOO SOAP SANITARY
KIT
1 4 5 4 4 5
2 5 6 7 6 8
3 8 8 9 8 9
TOTAL 17 19 20 18 22
Importance of guest supplies
PRODUCT DEPARTMENT FREQUENCY
Bathrobe Housekeeping Daily
Breakfasts Food and Beverages Daily
Importance of marketing supplies
PRODUCT DEPARTMENT FREQUENCY
Hoardings Marketing Annually
Pamphlets Marketing Quarterly
Illustrate the importance of interrelationship between housekeeping and other key departments.
Interrelationship between housekeeping and other department of South lodge hotel has
different importance that are as explained below as:
 Coordination with security: Housekeeping department manages the different activities
related to hygiene and cleanliness while security department provides safety and security
to the hotel. In this relationship security makes their eye on every aspect whether
housekeeping manages the customers and whenever the difference has been measured
these department solve it by making effective conversation (Li, 2019).
 Coordination with front office: Housekeeping manages the rooms and services as per
the information that is provided by the front office department. And front office performs
manages the record of incoming and outgoing of each individual. This relationship
collectively manages all the services that is offered by South Lodge to their customers as
from welcome to exit (Stren, 2019).
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Evaluate the relationship between housekeeping and other key departments.
The relationship of different department reflects the best performance of the company
and that enhances the collective performance of the company. South lodge hotel measure the
huge success and growth as per their performance because all the department works in an
integrated format (Magno, 2018). Each and every department performs their roles in an effective
and efficient manner and they provide the required information to each other department as per
the requirement.
Critically evaluate the importance of communication.
Communication is the process through which transformation of information have been
conducted in an effective manner that further helps the Hotel to gain the success and
development. All the department works in more efficacious way as they have better
communication by which they easily convey there thoughts and information. It imparts more
clarity in the business that helps the South lodge to achieve the target within the specific period
of time (Simancas, 2019).
Examine the importance of scheduling maintenance to minimise disruption.
Scheduling is the process through which company performs all the task within the certain
time and assigns particular time to each activity to measure the continuous growth and
development (Meyer, 2013). In context of South lodge hotel, scheduling maintenance includes
different activities as like assembling, deciding and controlling of each activity to reduce or
remove the complexity within the business. It induce the time management by which every work
is perform within the time. The manager of South lodge makes sure every employee has more
clarity towards the mission of the hotel.
It includes different activities as like continuous cleaning and polishing, checking of all
the equipments that they performs well or not. This has been performed to get surety that hotel
accomplish their target in effective manner.
Discuss the importance of security within the organisation.
Security department provides protection from all the negative aspects of the market as
like security from thief (Salcedo, 2018). The major function is to ensure that hotel property
remains safe and undisturbed. There are some importance that is as states below as:
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 Guest: To provide safety to guest is more important from the attacks and thefts it
enhances the belief and trust of guest towards the hotel.
 Staff: To provides security to staff South Lodge provide insurance and health protection
and many more advantage to them (Moliner, 2019).
 Guest Luggage: It is also more important to provide safety to the luggage of the guest as
of their trolleys and bags.
Assess the role maintenance plays within the accommodation services.
Maintenance department measures the different roles and activities that is performed in
the hotel. It is there duty to makes sure that everyone get everything on time without any delay.
In context of South lodge, maintenance department manages the operating cost and ensures that
everything provides with best price to the business by which they gain more profit. It manages
that everything must be at their own place and ensures that guest fells the best remuneration and
clean infrastructure (Morrison, 2018). They perform different function like floor must be clean,
walls and furnitures must be clean and dust free. It is a major part of accommodation services
with that South lodge hotel provides best and unique services to their customers. These will be
develops on continuous basis in which services has been changed and developed as per the
market demand.
Critically evaluate the importance of communication between housekeeping and other key
departments.
Communication is the process through which each department conveys their issues and
problems to other department and they both understand that in wisely manner. It is a medium
that is important in the business as because of that company enhances their performance and
productivity. As much the people get understand their views and belief that much strong
connection has been develops by which works will also performs within the time (Saare, 2018).
Proper communication reduces the complexity, misunderstanding, problems and issues of all the
staff by which people get more awareness and this is the reason behind the success of South
Lodge hotel.
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CONCLUSION
It has been concluded from the above report that managing the accommodation services
plays an important role in hospitality industry and there are different roles that is played by the
housekeeping department. In context of South Lodge there are various importance of linen stock
and other resources as well that manages and fulfil the need of the customers. In addition to this,
there are numerous importance of interrelationship between the housekeeping and the other
department as well. Furthermore, it is concluded that communication plays vital role in the
growth and success of the hotel South Lodge. At the end, concludes the scheduling maintenance
and repair of work to reduce or minimise the disruption of guest and importance of security to
assess the role of maintenance in managing accommodation services.
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REFERENCES
Books and Journals
Abed, F. and et. al., 2019. Scheduling maintenance jobs in networks. Theoretical Computer
Science. 754. pp.107-121.
Chen, W. and et. al., 2018. BIM-based framework for automatic scheduling of facility
maintenance work orders. Automation in Construction. 91. pp.15-30.
Gössling, S. and et. al., 2019. Towel reuse in hotels: Importance of normative appeal designs.
Tourism Management. 70. pp.273-283.
Latorraca, G. and et. al., 2018. Managing medications at the bedside. U.S. Patent 9,962,316.
Li, Y. and Singal, M., 2019. Capital structure in the hospitality industry: The role of the asset-
light and fee-oriented strategy. Tourism Management. 70. pp.124-133.
Magno, F., Cassia, F. and Ugolini, M.M., 2018. Accommodation prices on Airbnb: effects of
host experience and market demand. The TQM Journal.
Meyer, D., 2013. Pro-poor tourism: From leakages to linkages. A conceptual framework for
creating linkages between the accommodation sector and ‘poor’neighbouring
communities. In Tourism and the Millennium Development Goals (pp. 131-156).
Routledge.
Moliner, M.Á. And et. al., 2019. Environmental Sustainability and the Hospitality Customer
Experience: A Study in Tourist Accommodation. Sustainability. 11(19). p.5279.
Morrison, A.M., 2018. Marketing and managing tourism destinations. Routledge.
Saare, M.A. And et. al., 2018, June. Mobile System for Managing and Mitigating the
Accommodation Problems. In Journal of Physics: Conference Series (Vol. 1019, No. 1,
p. 012045). IOP Publishing.
Salcedo, J., WHITE LION SA, 2018. Method, system, and software product for managing
people, goods and services using automatic identification technology. U.S. Patent
Application 15/928,814.
Simancas Cruz, M. and Peñarrubia Zaragoza, M.P., 2019. Analysis of the Accommodation
Density in Coastal Tourism Areas of Insular Destinations from the Perspective of
Overtourism. Sustainability. 11(11). p.3031.
Stren, R.E. ed., 2019. African cities in crisis: managing rapid urban growth. Routledge.
Sun, K.A. and Lee, S., 2018. Effects of franchising on industry competition: The moderating role
of the hospitality industry. International Journal of Hospitality Management. 68. pp.80-
88.
ONLINE
Housekeeping organisational chart. 2020. [Online] Available through:
<https://www.lucidchart.com/pages/templates/org-chart/housekeeping-organization-
chart-template>.
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