Managing Accommodation Services

This presentation provides insights into the size, scale, ownership, and role of classification, grading, and online review system in the accommodation services industry.

Managing Accommodation Services

TABLE OF CONTENT
• Introduction
• Size and scale of accommodation services
• Ownership in accommodation services
• Role of classification, grading & online review system
• Conclusion
• References

Introduction
• Accommodation management denotes the
service under which organisations delivers
accommodation in an adequate manner. This
presentation is based on different concepts
associated with size, scale along with distinct
forms of the ownership. In addition to this, role
of different entities will be specified.

Size And Scale Of Accommodation Services Industry
Accommodation services are critical
for hospitality industry that will aid
within addressing requirements of
potential customers that will further
aid within addressing needs of
potential consumers.

Cont…
SIZE
Near around 45000 hotels
across UK that have 73000
rooms though that turnover
rate of the hospitality industry
is $40bn on annual basis. This
leads to generation of relevant
economy for UK.

Cont…
SCALE
Limited or budget services: the hotels are liable for furnishing
inexpensive room services that can be taken up by budget conscious
guest as they are pocket friendly.

Cont…
• Mid-range services: they provide customers with scale of 3 to 4 services
along with hospitality industry. They only provide their guests with
uniformed services.

Cont…
• World class services: this involves high quality and luxurious hotel that target on
top class business executives, politicians and celebrities. High quality services
are being offered by them.

Ownership In Accommodation Services
There are different types of ownership for accommodation services that comprises
of certain structure. They are as:
• Privately owned
• Leased hotels
• Managed Hotels

CONT…
• Privately owned: in this, owner have complete freedom but there are also certain
risks. They have complete liability for taking decisions as per the situation that
prevails so that growth can be attained.
• Franchises: Owner can pay fees to the national as well as regional chain so that
their name, logo and management protocol can be utilised.

Cont…
• Leased hotels: they are also privately owned but the premises that is
building is of someone else. Here, agreement takes place between entities
like a long term lease and the fixed rent will be paid accordingly.

Cont…
• Managed hotels: in case if owner do not have experience in hospitality industry
then they can hire the management organisation for carrying out their liabilities.
Through this, owner can have certain suggestions with reference to each day
operations. Management has all the rights to take decisions on the behalf of
owner.

Role Of Classification, Grading And Online Review System
• The classification industry is classified as per needs of the organisation. The
hospitality firms like hotels strive for rendering as well as maintaining higher
quality services for assuring sustainability within the marketplace. Grading
system denotes higher influence room booking as well as accommodation
system that is based on the crucial functionalities of the hotel sector.

Cont…
Grading System Definition Classification System
1 star It implies informal way to deliver the
liabilities. Here, guests are rendered with
restricted services such as they might not get
room services. These can be booked via any
budget conscious person.
Under such kind of classification, hotels are
small as well as independently owned that
have family atmosphere. They deliver
constrained facilities.
2 stars This is better in comparison to 1 star hotels
as in this emphasis is laid on rendering
comfort to the customers as well
It is identical to one-star but includes phone
and television. They also have dining area or
on-site restaurant along with housekeeping
services.

Cont..
Grading
System
Definition Classification System
3 stars These are comfortable and stylish
that offer customers with enhanced
range of the services along with
amenities. This involves business
services, conference rooms, valet
services, pool and on-site restaurant.
The hotel rooms are large that offers
contemporary furnishings, high
quality along with fancy extras.

Cont…
Grading System Definition Classification System
4 stars They are also referred to as superior
hotels that are larger, fully staffed
and upscale establishments. They
are beautifully designed with
luxurious touches and premium
furnishings.
They offer ample of special
amenities and services that
comprises of multiple pools, hot
tubs, fine dining, limousine services
such as fine bath products and lavish
bedding.

Cont…
Grading System Definition Classification System
5 stars They are luxurious hotels that
comprises of fine establishments
with unparalleled services,
extravagant lobbies and unequalled
comfort.
These are accountable for furnishing
guests with designated concierge or
personal butler with elegant and
glamorous room.

Online Review
The front office within the hospitality sector emphasise on development of the sustainability
that comprises of management of preferences of customers via rendering enhanced guidance
and unlocking opportunities with chat bots for 24/7 for permitting customers for navigating
different alternatives as well as make reservation via carrying out comparison of different
online sites. There are different online sites that render online reviews for the hotels like
trivago, tripadvisor, bookings.Com, etc.

Conclusion
From above it has been inferred that, accommodation services within the
hospitality department to ensure that their customers are completely satisfied with
what is provided to them. In this presentation insight has been provided into
different aspects of the accommodation industry.

References
•Cascio, W. F., 2015. Managing human resources. New york: mcgraw-hill.
•Common, r., Flynn, N. And mellon, E., 2016. Managing public services:
competition and decentralization. Elsevier.
•Shay, a., 2019. Accommodation system: other. In assistive technology service
delivery (pp. 33-43). Academic press.
•Zellweger, t., 2017. Managing the family business: theory and practice. Edward
elgar publishing.