Managing Accommodation Services

This article discusses the role of the accommodation sector in the hospitality industry, different types of accommodation services, forms of ownership, grading system, and the roles of front office and housekeeping departments. It also highlights the importance of communication, maintenance scheduling, and security in accommodation services.

Managing Accommodation
Services
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Table of Contents
Introduction......................................................................................................................................3
PART 1............................................................................................................................................3
Explanation of accommodation sector contributes in industry...................................................3
Different types of accommodation services and difference between commercial and non-
commercial business...................................................................................................................3
Different forms of ownership applied on accommodation services............................................3
Discuss grading system and their role play in booking accommodation....................................4
Discuss the roles which online sites play for their potential customers......................................4
Analyse the roles of front office department plays.....................................................................4
PART 2............................................................................................................................................4
Key roles which housekeeping department play.........................................................................4
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand...............................................................................................................................5
Importance of interrelationships between housekeeping and other departments........................5
Critically evaluate the importance of communication between the housekeeping and other
departments.................................................................................................................................6
Importance of scheduling maintenance and repair work to minimise disruption of guests........6
Importance of security within an organisation............................................................................7
Assessment of role which maintenance plays in accommodation services................................7
Conclusion.......................................................................................................................................7
REFERENCES................................................................................................................................8

Introduction
In today's business environment, hospitality industry plays an important role for growth
of a country's economy. It determines the need for the tourism industry to establish hygiene and
management requirements as well as to enforce effectively the budget. This is important to
handle lodging facilities in the private and public sectors as well as innovations such as hotels,
convention centres, ship facilities and much more. This business is the largest market in the
tourism industry and provides other prospects in the diverse field as well. Here prospects for job
development and placement in diverse locations are increasing and numerous styles of
configurations are evolving. It field is the core component of the hospitality business as it offers
a detailed view of the hotel facilities offered to visitors (So, Xie and Wu, 2019).
This research is focused on intercontinental luxury hotels that are located in Denham,
Buckinghamshire, England, United kingdom's international hospitality association headquarters.
It has around 5,656 hotels across 100 countries. This article is divided into two sections. First, it
discusses different types of lodging facilities offered in the hotel industry, as well as the function
of the front desk team of lodging. Second portion, on the other side, includes the house keeping
organization's commitment to delivering productive lodging services, as well as the function of
amenities and protection play (Bigby and et. al., 2019).
PART 1
Explanation of accommodation sector contributes in industry
Covered in PPT
Different types of accommodation services and difference between commercial and non-
commercial business
Covered in PPT
Different forms of ownership applied on accommodation services
Covered in PPT
3

Discuss grading system and their role play in booking accommodation
Covered in PPT
Discuss the roles which online sites play for their potential customers
Covered in PPT
Analyse the roles of front office department plays
Covered in PPT
PART 2
Key roles which housekeeping department play
An organisational chart for housekeeping
For every single business organisation whether it is dealing in the hospitality industry or
any other sector required to develop an effective organisational chart. This not only helps a
housekeeping department or any other department in performing effective communication but it
would also lead a hotel to deliver a clear picture in front of both authorities and staff (Bigby and
et. al., 2019). The chart that has been presented underneath princess of proper communication
process that may take place within a employee and top level management of intercontinental
hotel. Also, what hotel has done is they have applied this organisational chart on the board where
both supervisors and employers can actually see to whom they are required to report and to
whom they are required to (Al-Aomar and Alshraideh, 2019).
Housekeeping duties
In present context, a few duties and responsibilities are expected from housekeepers
which they need to perform are as follows:
 Check, clean and top off provisions in distribution centre and bathrooms day by day.
 Empty trash containers and junk from kitchens and parlours and reusing are additionally
required (Stefko, Tomkova and Ondrijova, 2019).
 Dust, mop and vacuum lounges, rooms, kitchens and so on twice in a day.
 Wipe off washers and dryers week after week and surface of stove.
 Clean outside of fridges twice in a week and furthermore wash windows and shades in
network territories (Scholz, 2019).

Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand
Importance of linen stock
FLOOR HAND TOWEL BATH
TOWEL
SOAP SHAMPOO SANITARY
KIT
1 4 5 4 4 5
2 5 6 7 6 8
3 8 8 9 8 9
TOTAL 17 19 20 18 22
Importance of guest supplies
PRODUCT DEPARTMENT FREQUENCY
Bathrobe Housekeeping Daily
Desserts Food and Beverages Daily
Importance of marketing supplies
PRODUCT DEPARTMENT FREQUENCY
Hoardings Marketing Annually
Pamphlets Marketing Quarterly
Importance of interrelationships between housekeeping and other departments Coordination with front office: This is considered to be the primal most relationship that
helps a hotel like intercontinental to serve customers with the best quality services. This
is where front office department has the whole information of the guest that at what time
they are going to reach to the hotel and at what time they will depart. It is the
responsibility of front office manager to deliver all the information do housekeeping
department where appropriate decisions related to cleaning rooms according to clients
arrival and more could easily be performed (Killaspy and et. al., 2019). In the same way,
if it is talk about front office manager of intercontinental hotel then and this hotel do not
assign rooms to guests till the moment they gets the green signal from housekeeping
department that the room is clean. also, it is important for both of the departments to co-
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ordinate with each other if any change in status takes place and relation to the rooms that
if they are not ready to for clients in terms of cleaning or for any repair and so on.
 Coordination with security: This coordination is essentially connected with different
concerns in relation to security or theft that may take place in the hotels. For this,
housekeeping branch of Intercontinental inn would require to deliver all the detailed
information to security department of this hotel so that prominent decisions can be taken
into consideration in a short span. The rooms of lodgings ought to be the most private
spot as the hotel staff need to ensure about the protection and security of their visitors
(Wan, 2019).
Critically evaluate the importance of communication between the housekeeping and other
departments
In hospitality industry, where different hotels and restaurants are performing different
range of accommodation related services it has become vital for them to to develop an effective
communication process among different departments. if it is talked about intercontinental hotel
then and the housekeeping department of this organisation would require to make efforts in order
to develop relationship with other departments so that customers could effectively get the beat
services right on time. Under this, communication can be done through different methods where
utilising appropriate words in front of visitors will help housekeeping and front IT office
management department would lead to enhance the profitable ratios of the hotel and the images
well in front of the customers (Burešová, Mrkvová and Dudić, 2019).
Importance of scheduling maintenance and repair work to minimise disruption of guests
Proper maintenance of different areas of the hotel like bedrooms, bathroom and other
areas could help guest in getting the best experience. Therefore, it is must for intercontinental
hotel to keep on scheduling the repair work so that disruption can effectively be reduced by zero
for visitors. During fixing, it is important to take into account the health of visitors, technical
problems, lightening, walls, furniture so for that, the security and safety of individuals (Killaspy
and et. al., 2019).

Importance of security within an organisation
For a hotel like intercontinental, security system helps visitors to you stay secured enough
during the hotel visit (Nannelli and et. al., 2019). At that time it is also important that hotel staff
and assets are safe, protected and secure. Its importance is discussed as underneath:
Guest: For Intercontinental hotel and resorts, It is critical to have a strict security system
that protects visitors against crimes like murder and robbery and hazards involving hotel
employees, rodents, norovirus and much more (Chuang, Liu and Wu, 2019).
Assessment of role which maintenance plays in accommodation services
It is necessary to have adequate core business resources for resorts for either the
maintaining of both the administration or its related services. In few instances, service company
will automate its certain duties to other companies and for this reason, construction supervisor
will supervise the services of other distributors. Hostels must therefore become much more eco
friendly as it is powered by repair teams, because it plays a major role in a the growth of the
hotel's brand and image (Kóródi, 2019).
Conclusion
Therefore, it is summarised that accommodation department within the hospitality
industry plays an effective role at the time of serving visitors with the best quality services like
offering rooms, food and beverages and so on. On the other hand, it has also concluded that,
ownership of hotels, motels and other type of accommodations along with the grading systems
also depends on customers review and the services offered by them in relation luxury, basic
requirements and so on. Moreover, it is vital for a hotel to develop effective inter relationships
among different departments like housekeeping, security and more which may help in
developing much more positive environment for the customers and lead them to get the best
experience of their lives through visiting different places of the world.
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REFERENCES
Books & Journals
So, K. K. F., Xie, K. L. and Wu, J., 2019. Peer-to-peer accommodation services in the sharing
economy. International Journal of Contemporary Hospitality Management.
Bigby, C. and et. al., 2019. What matters at the organisational level for the quality of practice in
supported accommodation services for people with intellectual disabilities. Journal of
Intellectual and Developmental Disability.
Al-Aomar, R. and Alshraideh, H., 2019. A service-oriented material management model with
green options. Journal of Cleaner Production. 236. p.117557.
Bigby, C. and et. al., 2019. Predicting good Active Support for people with intellectual
disabilities in supported accommodation services: Key messages for providers,
consumers and regulators. Journal of Intellectual & Developmental Disability, pp.1-11.
Stefko, R., Tomkova, A. and Ondrijova, I., 2019. PERCEPTION OF QUALITY OF HOTEL
SERVICES. Economic and Social Development: Book of Proceedings, pp.307-312.
Scholz, P., 2019. Green management implementation in accommodation facilities in
Bulgaria. Ekonomia i Środowisko.
Killaspy, H. and et. al., 2019. Work package 2: national survey of supported accommodation
services across England (work package 2i) and cohort study to investigate service user
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Wan, F., 2019. Research on Tourism Service Quality Management Based on Tourists.
Burešová, P., Mrkvová, K. and Dudić, B., 2019. Shared accommodation services are changing
the hospitality market in cities. Menadžment u hotelijerstvu i turizmu. 7(2). pp.97-104.
Chuang, Y. F., Liu, C. JJ. and Wu, P. J, 2019, July. Seeking and Sharing Electronic Word-of-
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Kóródi, M., 2019. Differential supply management by age in hotel tourism products. Economica.
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Nannelli, M. and et. al., 2019. Disruption of the market structure in the tourism and hospitality
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