Managing Accommodation Service in Hospitality Industry

The assignment provides an in-depth analysis of managing accommodation services in the hospitality industry, with a specific focus on front office operations. It discusses various aspects such as cleaning, security, healthy food, and dietary facilities that attract customers to hotels. The report emphasizes the importance of managing these services effectively to satisfy customers' needs. Additionally, it explores strategies for cost reduction, including hiring part-time employees during peak seasons to handle excess workload.

Managing Accommodation
Services (Part-1)

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Identify the scale and size of accommodation services found within the hospitality
industry...................................................................................................................................1
P2. The different forms of ownership available to accommodation services.........................5
P3. The role that, grading, classification systems and online review sites play when potential
guests look for and book accommodation..............................................................................7
TASK 2............................................................................................................................................9
P4. The organizations of front office functions within a variety of accommodation services9
................................................................................................................................................9
P5. The key roles within the front office department for a selected organization..................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Accommodation in the hospitality industry plays an important role in the development.
Accommodation is one of the basic services in hotels. Different facilities are additional but the
accommodation is necessary in the facilities of hospitality industry. This report is based on
Hilton hotel which is a multinational hotel, providing its services in the hospitality industry
across the globe. In this report, Different types of accommodation services available within the
hospitality industry are explained. Role of front office department within accommodation service
is explained.
TASK 1
P1. Identify the scale and size of accommodation services found within the hospitality industry
In the United Kingdom, there are different scale of accommodation services in which
some are determined as under:
Quantity of one, two, three, four- and five-star hotels in the UK
Hotels Number in UK.
(2019)
One Star 7981
Two Star 8382
Three Star 10878
Four Star 9369
Five Star 8390
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7981
8382
10878
9369
8390
One Star
Two Star
Three Star
Four Star
Five Star
Interpretation: According to the above graph, it has been concluded that in the UK, one-
star hotel is 7981, two stars: 8382, Three star: 10878, four star: 9369 and five star is 8390.
Quantity of one, two, three, four- and five-star hotels in the London
Hotels Number in London
(2002)
One Star 8097
Two Star 8198
Three Star 816
Four Star 8204
Five Star 333
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8097
8198 816
8204
333
One Star
Two Star
Three Star
Four Star
Five Star
Interpretation: From the above-mentioned data, it has been concluded that in the London
different hotels such as one, two, three, four and five approximately 8097, 8198, 816, 8204 and
333.
Number of hotels compared with number of B&Bs in the UK
Particular Total number
Hotels in UK 45000
B&Bs (Bed and breakfast) 25000
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45000
25000
Hotels in UK
B&Bs (Bed and breakfast)
Interpretation: According to the above given graph, it has been concluded that in the
United Kingdom number of hotels is 45000 as compare to Bed and breakfast which is 25000.
Number of hotels in the UK compared to other major countries.
Places
Number of hotels
(2011)
UK 45000
Malaysia 7351
USA 7117
Russia 5000
Thailand 4219
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45000
7351
7117
5000
4219
UK
Malaysia
USA
Russia
Thailand
Interpretation: As per the above-mentioned graph, it has been concluded that in UK
45000 hotels as compare to other countries such as Malaysia: 7351, USA: 7117, Russia: 5000
and Thailand:4219 in year 2011.
P2. The different forms of ownership available to accommodation services
There are different types of ownership available to accommodation services. In case of
Hote industry, the different forms of ownership available are discussed below:
Type of ownership Description Advantages Disadvantages
Sole Trader It is a type of business
which is owned by a
single person. The
control of operations
and working is in the
hands of that person. If
any Hotel is purchased
in this form than its
operating
responsibility is in the
The biggest advantage
of sole trading is that
the control of its
operations is in the
hands of an individual
(Brown, and Osborne,
2013). This allows the
person to take
independent decision
In this proprietorship,
the control is in the
hands of a one
individual, therefore
the capacity to raise
capital is limited
(Bigby, 2012). An
individual's capacity is
counted that is why it
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hands of an individual. in favour of industry. is limited.
Partnership Limited The expansion of
business requires more
capital therefore it is
necessary for the
companies to raise
funds with other's
help. This creates
partnership in the
business and that type
of business ownership
is known as
partnership.
The funding of capital
and other resources
can be arranged easily.
Therefore, the
expansion of business
is an easy task for
every Hotel.
Since, the business is
operated by more than
one person therefore
the interest of
decision-making is
also done by those
partners. This will take
a lot of time to finalize
the quick and
important decision.
Thus, the productivity
of hotel will decrease.
Joint venture That type of business
organization refers to a
commercial enterprise
undertaken jointly by
two or more parties
which otherwise retain
their distinct identities.
The joint venture helps
in managing each and
every tasks
successfully in hotel
industry.
It enhance the way of
traditional financing
which brings the lack
of alternative
regarding
modernization of
financial ways.
Apart from the above types of ownership, below here purchasing methods are also
shown:
Purchasing Method Advantages Disadvantage
Cash Purchase This type of purchasing method
does not require any type of
interest (Cohen and Olsen, 2015).
If in Hotel industry a hotel is
purchased by Cash than the
biggest benefit of this transaction
For adopting that type of method
cash required in bulk so that bit
seems to be tough situation to
arrange bulk cash amount at a single
point of time.
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is to invest less.
Bank Loan The biggest advantage of this
purchasing method is that it
provides financial assistance with
just a bit of paper work.
The disadvantage of this purchasing
method states that it requires a lot of
interest to be paid at the time of
completing the loan.
Personal finance This type of method refers to
acquiring loans from personal
relation. The biggest advantages
are that the loan can be acquired
without any paper work.
As there was not any paper
formalities so there will be huge
chances of conflicts and
misunderstandings.
Private financial
institutions
These method provides a huge
benefit of acquiring cash quick
band with proper documentation.
The biggest disadvantages in this
method is huge interest rate.
P3. The role that, grading, classification systems and online review sites play when potential
guests look for and book accommodation.
There are different types of role, grading, classification system and online review sites
are present through which guest can look upon (Halkier and Therkelsen, 2013). To make aware
the new visitor in hotel, it is necessary for it to identify the essentials, basics, nice-to-have,
luxury and hyper-luxury focus for managing accommodation services. With the help of knowing
this information the guest can not only choose facilities from hotel's convenience but also feels
pleasant with this list of services. This will increase the satisfaction among the customers of a
hotel in hotel industry.
Basis Description Examples
Essentials These are the basic
accommodation needs of guest
when visiting hotel.
Essentials can contain room
service, meal services and
security, etc.
Basics These are the basics, without
which the accommodation
In basics, electricity, security,
comfortable beds, internet.
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facility cannot be encountered.
In Hotel industry, the
fundamental facilities are
included in it.
Nice-to-have These are the facilities, if
which are available will make
the customer happy. In case of
hotel industry, this facility is
whet every customer wants.
The nice to have facility could
be attractive personality, boss
is around, easy check-in and
checkout services, etc..
Luxury These type of services provide
a distinct and awasome luxry
felling to customer (Idziak,
Majewski and myślony, 2015).
In case of Hotel industry,
luxury faculties are available
at option for the customer.
Swimming pool, decoration,
shaman sessions, spa services,
bedtime stories, etc..
Hyper-luxury These are the royal facilities
which are provided to the high
class client. In case of hotel
industry the customer can
choose to stay in a royal
paradise.
Personalized firework display,
hot air balloon ride, sunscreen
spraying booths, etc..
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TASK 2
P4. The organizations of front office functions within a variety of accommodation services
P5. The key roles within the front office department for a selected organization
According to the scenario, it is concluded that Hilton Hotel is facing the issue of reducing
the cost from one of its front office positions. It is assumed that the position within front office
should be dismissed so that the cost can be cut. In case of Hilton the front office, which
operations are stopped can be reservation clerk (1). This designation is chosen because the work
done by reservation clerk (1) can also be done by another clerk having same designation. This
will not only cut the cost of staff but also simplifies the work load. In case of excess workload on
reservation clerk (2), the work can be transferred to check in desk clerk. To manage the work in
future, the check in clerk should be aware of the software through which the reservation is going
to be done. This will reduce the risk of work at the time of work load. When the work is
distributed, hotel can easily contribute in cutting the cost of front office. This designation of
reservation clerk is not facing any type of work load. The work comes in excess only in the peak
season (Matsuhira, Fujitsu Ltd, 2013). Therefore company can hire another part time employee
to book reservation. This will surely help Hilton hotel in reducing the cost of front office.
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CONCLUSION
In this report, it can be concluded that management of accommodation service is an
important part in the hospitality industry. There are different aspects of managing
accommodation such as cleaning, security, healthy and dietary food etc. All these facilities allow
the customer to attract towards hotel. So it is responsibility of manager of a hotel ot take care of
all the services which is providing to customer in order to satisfy them in effective and
appropriate manner.
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REFERENCES
Books and journals
Bigby, C., 2012. Social inclusion and people with intellectual disability and challenging
behaviour: A systematic review. Journal of Intellectual and Developmental Disability. 37(4).
pp.360-374.
Brown, L. and Osborne, S. P., 2013. Risk and innovation: Towards a framework for risk
governance in public services. Public Management Review. 15(2). pp.186-208.
Cohen, J. F. and Olsen, K., 2015. Knowledge management capabilities and firm performance: A
test of universalistic, contingency and complementarity perspectives. Expert Systems
with Applications. 42(3). pp.1178-1188.
Halkier, H. and Therkelsen, A., 2013. Exploring tourism destination path plasticity. Zeitschrift
für Wirtschaftsgeographie. 57(1-2). pp.39-51.
Porter, D. R., 2012. Managing growth in America's communities. Island Press.
Roesch-Marsh, A., 2012. ‘Out of control’: Making sense of the behaviour of young people
referred to secure accommodation. British Journal of Social Work. 44(2). pp.197-213.
Wajcman, J., 2013. Managing like a man: Women and men in corporate management. John
Wiley & Sons.
Online
Key roles of housekeeping. 2019. [Online]. Available
through:<https://work.chron.com/housekeeping-functions-hospitality-industry-30195.html>.
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