Managing Accommodation Services

3

Managing
Accomaodsation
Services

Content Table
 Introduction
 Key role of Housekeeping departments
 Structure of housekeeping department
 Conclusion
 References

Introduction
Hotel industry involve type of businesses that provide
services related to accommodation, food, banquet hall,
lodging etc. in order to provide a great customer
experience while they are travelling. This industry is
consider as a most competitive sector which involve
number of player that offer innovative services in order to
cater need of customer more effectively.

Key Roles Found Within The
Housekeeping Department
The director of hotel group has purchased a four star hotel in
the Cornish resort situated in Falmouth which contains
around 152 bedrooms named as Hotel Crown Plaza. The
ambition behind this planning is to provide high quality
services to customers and convert this four star hotel into
five star within eighteen months.

Contd....
 Housekeeping department is responsible for developing
a welcoming atmosphere and ensure that all the staff
members of this department provide reliable services.
 To provide a high standard of cleanliness and general
upkeep in surroundings of Marriott hotel.
 To ensure that all the staff members get their uniform
and maintain required inventory at the same time.

The Structure Of Housekeeping
Department Are
 Executive level
 Manager level
 Guest room attendants
 Laundry attendant

Conclusion
From the above given report it can be summarised that
accommodation sector is one of the most competitive
sector today which have to deal with quickly changing
demand of customers. There are various type of hotels
that operates at different scale and size to provide
accommodation services in UK.

References
Baltescu, C. A., 2015. Trends driving the hotel industry global
evolution. case of Romania. Bulletin of the Transilvania
University of Brasov. Economic Sciences. Series V. 8(1).
p.81.
Common, R., Flynn, N. and Mellon, E., 2016. Managing
public services: Competition and decentralization.
Elsevier.
Dzhandzhugazova, E.A. And et. al., 2015. The russian hotel
market: condition and development under the crisis.
Mediterranean Journal of Social Sciences. 6(3 S5). p.289.

THANK-YOU