Managing Accommodation Services

This document discusses the importance of managing accommodation services in the hospitality industry. It covers topics such as the roles and responsibilities of the housekeeping department, coordination with other departments, scheduling maintenance, and ensuring security. The document also provides insights into maintenance and communication strategies for providing the best accommodation services.

Managing Accommodation
Services
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Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO1 and LO2 Covered in PPT (Part A). ...............................................................................3
LO3 and LO4 (Part B).....................................................................................................................3
1. ............................................................................................................................................3
2. . ..........................................................................................................................................4
3. ............................................................................................................................................4
4. ............................................................................................................................................5
5. ............................................................................................................................................5
6. ............................................................................................................................................6
7..............................................................................................................................................6
8. ............................................................................................................................................7
CONCLUSION ...............................................................................................................................7
REFERENCES ...............................................................................................................................8
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INTRODUCTION
Accommodation services imply managing the hospitality business. It incorporates giving
of convenience benefits also. Convenience administrations can be given in inns, resorts and so
forth. They fulfil the clients and visitors who have made instalment for profiting these
administrations. Respective assignment is based on the Marriott international which is an
American transnational wide-ranging hospitality company which negotiate and franchise a broad
group of portfolio of edifice and attendant amenities. Respective report is based on various kinds
of accommodation services in service sector order to enhance consumer experiences. Further it
includes the function of front office division with accommodation services. It also considers
contribution of housekeeping division in order to render best accommodation services to
consumers. At last it includes role facilitates and security majorly plays in the accommodation
services positively.
MAIN BODY
LO1 and LO2 Covered in PPT (Part A).
LO3 and LO4 (Part B)
1.
Housekeeping is the serviceable department in the hotel industry that is accountable for
the sanitation, maintenance of back and public area and many more activities. In the hotel
industry housekeeping department plays very much important role that are as follows:
 The housekeeping department responsible to ensure about care as well as comfort level of
their guests to run and operate all the activities in very delicate manner.
 They provide very positive work environment to ensure that all employees give one of
their best efforts in organisational development and enhancement (Accardo, Kuder and
Woodruff, 2019)
 They accountable to ensure high standard of sanitation as well as taking care of all major
areas in order to gain desirable outcomes. In respective organisation by relying on key
fields that is housekeeping in order to amend performance of individuals.
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2.
In hospitality industry forecasting and inventory management are the two important kind
of approaches to deal with the stock in appropriate manner. Forecasting and managing linens,
uniforms, guest loan items, equipments by looking historical data for gaining potential outcomes
(Davies, 2019). Linen stock refers to the stimulated amount of catalogue of linen to ensure that
operations of organisation run in smooth manner. In context of Marriott international they predict
or forecast linen stock and other guest supplies to ensure that guest supplies included bed, chairs,
dressing table and many more. In context of forecasting the hotel industry forecast the level of
performance that can be improved and challenges should be avoided in order to gain positive
outcomes. Forecasting enables to organisation in transmitting the knowledge to housekeeping
department that are accountable for maintenance of rooms of hotel.
Roles and responsibilities of Executive Housekeeping
Managing HR concerns: The housekeeping supervisors of Marriott Hotel, London
centre around overseeing Human Resource official activities by expanding their workforce
which makes chance to isolate work.
Recruitment and selection: The housekeeping supervisors of Marriott Hotel, London
enlist and select specialists so as to finish their errand inside specific length.
Employee motivation: Housekeeping administrators of The Marriott Hotel, London urge
workers to play out their activities with the capacity to achieve individual and hierarchical
objectives. It makes open door for business to make progress effectively by expanding their
serious methodologies to rival contentions.
3.
Relationship in between housekeeping division with the other department is very much
importance to ensuring that daily basis actions or activities that essential for housekeeping
division in order to serve the consumers in positive manner (Fereidouni and Kawa, 2019).
Housekeeping department coordinate the activities of the whole hotel and communicate in proper
manner with other department that are as follows:
Housekeeping with front office:
Major importance of housekeeping department with the front office is that front office
collect the demand and needs of consumers and accordingly housekeeping department manage
the services by maintaining sanitation, provide services so the coordination in both the
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departments helps to manage the level of consumer experience. It can be said that coordination in
between both the departments helps to manage the demands of potential consumers positively.
Housekeeping department with the Food and beverage services:
The major importance of coordination of both the department in hotel industry that F&B
department have to maintain the sanitation by clean clothes, utensils and safe food in order to
provide best products and services to the ultimate consumers for achieving desirable outcomes
(Katsoni, 2019). They share all relevant knowledge and information with the each other and
maintain the adequate level of supply to as per consumer needs and wants.
So it is very significant that having close relationship in departments to share knowledge
and information in proper manner. Therefore, by considering the preceding information it is
analysed that there should the proper coordination and cooperation among both the departments
of an organisation as it leads to develop the smooth functioning within the Marriott hotel and
helps in developing employees’ engagement. Along with this, it is also analysed that effective
coordination among front office and housekeeping helps in satisfying the customers and
retaining them for longer period of time. Besides from this, effective coordination among
housekeeping and food and beverages helps in maintaining hygiene within the hotel that leads to
attract lot of people towards the Marriott hotel. In terms of this, the manager of hotel must have
good relation with each and every employee and department as it leads to improve the working
capacity of people and boost their morale to achieve desired outcomes.
4.
In an organisation housekeeping department is central centre helps in maintaining the
contracts that are very close in both direct and indirect manner in hotel industry (Killaspy and
et.al., 2019). Housekeeping department have close kinship with the different departments to gain
potential outcomes from them by sharing the knowledge and information to them:
Housekeeping coordination with front office:
In an organisation departments have close relationship with the other departments, in
context of housekeeping department with the front office share roles and responsibilities with
one another. Housekeeping department accountable to prepare room and on other hand front
office is for sale respective room to remain competitive in marketplace. In context of Marriott
international housekeeping department clean the rooms after consumers avail services and report
to housekeeping department about vacated room to them.
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Housekeeping department with Food and beverage services:
The restaurant, banquet and other F&B outlets perpetually needed the clean table cloths,
napkins. Personnel who working with respective kind of outlets needed clean uniform on daily
foundation. The former one remains always in contact with guest and later one responsible to
hold up the standardised hygiene. So both the departments closely related with each other in
gaining desirable goals and objectives.
5.
Scheduling maintenance is one of most crucial aspect for an organisation which consist
of identification, planning and scheduling the activities to execute and complete in a structured
format (Martinelli and et.al., 2019) . It is very much important for an organisation to manage the
guest experience in order to eliminate disruption by elaborating importance of it that are as
follows:
Importance of scheduling work:
scheduling of works and activities is very much significant for a hotel industry in
attaining desirable goals and objectives in a specified time frame and cost. The major goal of
scheduling is to provide prior notice to personnel to accomplish the work scheduled time frame.
In context of Marriott international they schedule work as per consumers demand.
Maintenance of log book:
Maintenance of log book is very significant as it keep all crucial information such as
name of guests, room type, address and many more (Xie and Chen, 2019). Respective kind of
information proved beneficial for organisation to acknowledge the taste and preferences and
accordingly to serve them.
6.
For an organisation it is very much important to protect the self interest of not only
consumers but also the employees as there are check ins and check outs in all 24 hours (Mate,
Trupp and Pratt, 2019). In context of Marriott international they hired experience persons that
maintain the security of hotel in order to gain potential outcomes. In context of Marriott
international they by using the CCTV cameras and identification of dangerous zone to eliminate
hurdles from the place.
Prevent damage:
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Security proved beneficial in prevention and limiting various kinds of damages or losses
that happen within the hotel premises. It also saves from various kinds of losses from theft and
criminals during off duty.
Guests and their luggage: Marriott international is very much concerned towards enhancing
consumer experiences by providing luggage trolleys and belt hop trolleys to make sure that they
not suffer from any kind of damage.
7.
Maintenance is very much crucial in the hotel industry that responsible for managing of
services and processes in proper manner to gain desirable goals and objectives. By ensuring
about the personnel and their safety within the office premises for gaining higher level of
productivity and covering cost of operations smoothly. The maintenance enables in saving or
protecting the structure of building, aircons, heating system and cooling of plants and many more
in proper manner. It is the major responsibility of any hotel to have right kind of team in place
by smooth run of works and activities in proper manner. In context of Marriott international they
outsource certain functions to the third party specialist experts to gain desirable outcomes.
8.
Communication is very much important tool to done work in specified time and cost in
order to enhance the consumers experiences positively. Communication in between the various
departments helps to serve the consumers demands by managing demand and supply of products
and services properly (Xie and et.al., 2020). If they not properly communicate within the
departments which hinders the self interest of organisation but also the consumers for gaining
potential outcomes significantly. In context of Marriott international they by using the
hierarchical organisation structure to communicate in a systematic way.
CONCLUSION
From the above report it has been concluded that hospitality industry is very significant in
the service industry to serve the consumers in most positive manner. Accommodation services
are very much significant for consumers in both commercial and non commercial manner. To
provide one of best services to the ultimate consumer collaboration of all the departments plays
very significant role, in which housekeeping department contributes in managing experience of
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consumers. The value of abstraction within various division helps in achieving desired outcomes
for the best accommodation services.
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REFERENCES
Books and journals:
Accardo, A.L., Kuder, S.J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism. 23(3). pp.574-
583.
Davies, H., 2019. Managing juvenile remands and developing community-based alternatives to
secure accommodation in Wales: towards a strategic approach. In Youth Justice (pp.
110-126). Routledge.
Fereidouni, M.A. and Kawa, A., 2019, April. Dark Side of Digital Transformation in Tourism.
In Asian Conference on Intelligent Information and Database Systems (pp. 510-518).
Springer, Cham.
Katsoni, V., 2019. Sharing economy perspectives in the tourism accommodation sector.
In Mediterranean Cities and Island Communities (pp. 283-297). Springer, Cham.
Killaspy, H. and et.al., 2019. Predictors of moving on from mental health supported
accommodation in England: national cohort study. The British Journal of Psychiatry,
pp.1-7.
Martinelli, A. and et.al., 2019. Mental health supported accommodation services in England and
in Italy: a comparison. Social psychiatry and psychiatric epidemiology. 54(11).
pp.1419-1427.
Mate, M.J., Trupp, A. and Pratt, S., 2019. Managing negative online accommodation reviews:
evidence from the Cook Islands. Journal of Travel & Tourism Marketing. 36(5).
pp.627-644.
Rogerson, C.M. and Rogerson, J.M., 2019. Tourism and accommodation services in South
Africa: A spatial perspective. In The geography of South Africa (pp. 213-220). Springer,
Cham.
Xie, K., Kwok, L., Chen, C.C. and Wu, J., 2020. To share or to access? Travelers’ choice on the
types of accommodation-sharing services. Journal of Hospitality and Tourism
Management. 42. pp.77-87.
Xie, K.L. and Chen, Y., 2019. Effects of host incentives on multiple listings in accommodation
sharing. International journal of contemporary hospitality management.
Online:
THE ROLE OF THE MAINTENANCE DEPARTMENT IN HOTELS, 2020. [Online]. Available
through. <https://www.hotelschool.co.za/role-maintenance-department-hotels/>.
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