Managing Accommodation Services in Hospitality Industry

This presentation provides an overview of managing accommodation services in the hospitality industry. It covers topics such as types of accommodation services, different forms of ownership, grading and classification system, role of online review sites, function of front office, and key roles of front office department. The presentation also includes a case study on Marriott Hotel.

MANAGING
ACCOMMODATIO
N SERVICES

Table of Contents
■ INTRODUCTION
■ Types of accommodation services-
■ Type of accommodation services-
■ Different forms of ownership applicable to accommodation service
■ Grading and classification system
■ Role played by online review sites
■ Function of the Front Office
■ Key roles of the Front Office department
■ Conclusion and recommendation

INTRODUCTION
■ Managing accommodation services into hospitality industry is essential for the
success and growth of business running under this sector.
■ The accommodation service should be controlled and managed by the hospitality
companies so that they can render effective services to their guest.
■ Marriott Hotel had its business operation all over the world. This has more than
30 brands which are being operated under the brand name of company.
■ They had 7,003 properties in more than 131 countries across globe. The company had
total revenue of 20.75 billion. The above report includes the type of accommodation
services that are available within the hospitality industry..

Types of accommodation services-
■ Overview of hospitality industry-
■ Hospitality sector includes the several types of
services ad business which are related to the
consumer satisfaction and leisure. It is major section
of service industry which include five sub-sector in it
which are lodging service, food & beverage, event and
transportation & tourism.
■ They generally focus on rendering luxury, pleasure,
enjoyment which are opposed with the necessity of
catering.
■ The accommodation service play and major
role in this sector. As if any individual will decide to
have a tour they will further need an accommodation
where they can stay along with food and
transportation which are basic requirement for
travellers. It is the backbone of these sectors (Saare
and et.al.,2018).

Type of accommodation services-
■ There are several kinds of services
render by them to the guest. It can be stated
below-
■ Restaurant-
■ This render sizeable portion to the
guest in the premises. Some hotels with
accommodation service provide restaurant
facilities to their guest where they can have
their food with accommodations.
■ Banqueting and the spas-
■ It comes under the luxurious services
which are enjoyed by traveller along with
accommodation. These services had an extra
charges with such which is to be included into
the traveller's extra expenses while having an
amazing experience with the hotel.

Commercial and non-commercial
business
Commercial Business Non-commercial Business
This type of business pays tax further after making a
profit (Ho, 2017).
R serves are being make by companies for business
activities and employees tax is being paid for it.
They had own shareholder and listed into Stock
Exchange.
They are owned by National, State or Local
Government.

Different forms of ownership
applicable to accommodation
serviceOWNERSHIP Type DEFINITION EXAMPLES
Franchise It is the franchisor which have
providence to franchises in regard
to be opportunity to make the
sues of brand name in perfecter
manner.
For egDouble Tree
Privately owned This is types of hotels which is
been privately renowned and run
through the owner. In this have
taken all decisions which is taken
by the hotel opener in respective
amener.
For eg-Small boutique hotels
Leased There are privately owned but
they have the given on lease to
someone deals along with
For eg-Two to three star hotels

Grading and classification
systemGrading system Definition System Example
Five star grading system These rating are give to the hotel which is
providing the luxurious along with flawless
which is required to guest services.
Usually provided to the services
and hotels which are having
respective brand.
JW. Marriott
Smart choice grading system This grading system is one have
providence to one which is successful in
creating in values along with money in
customer.
It is to rank establishment along
with providing informations into
publicly.
The James hotel
One star rating system This type of hotel been operated and
owned by single owner which is
unoffending the services to modest
customer.
This affordable to lone who have
the lower level o income and
modest reading's to services.
Example Motels.
Two star rating system These services which is being organised
and operated Franchisee, as they have
providence housekeeping and security
services to guest.
This system is generally to Days
Inn.
Example Econo
Lounge
Three star rating system It is basically are the hotel which have
providence the services to guest which
provides upscale services like stylish room,
interruptive decoration.
They provide guest with higher
range of furnishings.
Double Tree

Role played by online review
sites■ Online review sites which plays an
importunate role in more manner to
have assistances travelled
regarding proper chose to be
making regardless acclimatization
according there precedence's.
■ Such as the travel go is having the
proper arrangement of guest books
which have Steven age of
individuals which is engagement in
terms of recordings the high or low
experiences.
■ This will make the hotel owners in
order to leaves form it which makes
the respective level of changes
required.

Function of the Front Office
■ One of the most important department of
an organization is Front office depart of a
hotel. They help in maintaining and
developing guest information, ensure
guest satisfaction and coordinate guest
services. There are various functions of
Front office department such as:
reservation, registration, room status,
guest services etc.
■ Front office main function is to manage
reservation process. All kinds of
reservations or bookings done by guest is
managed by Front office whether they are
advance bookings, online booking, offline
booking and many more.
■ Revenue management is another function
of Front office as they are the one who
establish room rates for management of
revenue and enhance their overall profit.

Key roles of the Front Office department
■ In order to fulfil all the functions front office department, have various roles that
further helps them to meet their business objectives. Each role has their own
responsibilities and are interrelated to each other and are related to business
objectives and mission. Some of the key roles of Front office department are:
■ Front Office Manager:
■ Coordinate and leader’s front office department activities.
■ Acts as a link between front office employees and management.
■ Responsible for training, hiring, supervising front desk employees in order to
maintain desired standard of services.
■ Evaluate overall performance of all front desk employees.
■ Reservation Manager:
■ Handle all kinds of reservation whether they are guaranteed or non-guaranteed.
■ Provide management information to other departments such as guest arrival, VIP
lounge etc.
■ Maintain guest data by check all kinds of mail, messages of guest with reservation
documents.
■ Reception Manager:

Conclusion and recommendation
■ It has been concluded that Front
office department plays a vital role
in achieving business objectives,
maintain customer satisfaction level
and maintain desired position and
positive reviews of the organization.
■ It has been recommended that Front
office department should use latest
technology in order to maintain
their guest information, provide
excellent service to their customers.
Usage of latest technology will also
help them in improvising their
employees overall performance.