Managing Accommodation Services

This report discusses the key roles in the housekeeping department, the importance of forecasting, and the interrelationship between housekeeping and other departments in the hospitality industry. It also highlights the importance of scheduling maintenance and repair, and the significance of security in hotel management.

Managing
Accommodation
Services
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Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
Task 1 (Covered in PPT).................................................................................................................3
Task 2(Covered in PPT)..................................................................................................................3
Task 3...............................................................................................................................................3
P6 Key roles in house keeping department..................................................................................3
P7 Importance of forecasting.......................................................................................................4
P8 Interrelationship importance between housekeeping and other department..........................5
Task 4...............................................................................................................................................6
P9 Importance of scheduling maintenance or repair...................................................................6
P10 importance of security..........................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
Hospitality facilities are those that offer comfort or meet consumer desires by offering
food, lodging, transportation and other similar services. Hotel companies are now upgrading
their services with the advent of technology to have a fair mix between civilization to innovation
to serve their needs well. People are having different needs and wants from hotel where
managers are responsible to understand the needs of them and deliver that kind of services. The
accommodation which is demand of individuals should be well maintained so visitors can have
all the amenities and feel better (Cheng, 2014). In other words, a place where people wants to
spend their precious time by staying such as casino, hotels, guest house, restaurant etc. This
report is based on Hotel Hilton that is leading organisation in UK providing, ample number of
services. It also arrange food services for passengers and guest who have arrived and wants to
stay. The article in question is divided into two sections where first is a summary addressing
categories of accommodation services and the role of the front office staff in accommodation
services. Second portion, on the other hand, covers the study that outlines the participation of the
segment on housekeeping as well as the role facilities and the position of protection inside
operation.
Task 1 (Covered in PPT)
Task 2(Covered in PPT)
Task 3
P6 Key roles in house keeping department
House keeping is those department where all functions and activities of individual are
managed by managers and deliver best quality of hotel services that helps to maintain the good
performance. In Hotel Hilton, housekeeping department is playing different roles such as
cleaner, manager and laundry executive that helps to perform all functions and activities
effectively and increase the profitability. The role of house keeping department in Hilton are as
defined:
Executive housekeeper – This role is important where manager keep informed all
employees to keep cleanness and hygiene in hotel rooms so customer can get clean room and feel
better. In Hotel Hilton, manager are playing a role of executive officer in which their
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responsibilities is to check all rooms that is their mopping and cleaning are happening properly
or not and all facilities are continue so there customer do not feel dissatisfied.
Laundry Executive – The manager of Hilton are assisting their role as a laundry
executive in which it supply neat and quality linens rooms and hiring labour to perform and
doing such work properly so passenger do not face any problems while getting the products and
services from such hotel. They also keep information about needs of customer regarding laundry
and washing clothes that helps to deliver kind of services.
Managing cultural team – Housekeeping manager of Hilton hotel are also playing a role
of cultural manager where manager manage each performance of their team and conflicts which
arises in organisation and suggest them how they should perform business activities (Hospers
and Reverda, 2014).
P7 Importance of forecasting
Forecasting is the process of seeking a head and attaining the business goals. This is
important for organisation to forecast and look towards organisational expenses which are going
to occurred in hotel while providing different types of products and services. This helps to save
the extra expenses and cost which arises while performing business activities and managing the
organisational performance. In Hotel Hilton, forecasting is important as it help to identify the
expenses and make plans accordingly that helps to deliver kind of products and services. The
importance of forecasting are as explained:
Managing and forecasting inventories – Forecasting is highly important in Hotel Hilton
as it helps to managing linens, managing equipment, guest loan items, guest supplies and
cleaning suppliers that attracts customers and get ready customers to buy again hotel services.
This also helps to consumable and non consumable items. The consumable items are food, drink,
beverage, room etc. that are provided by management in order to maintain effective services
(Jaafar and Rasoolimanesh, 2015).
Budget and control of expenses – By using forecasting a person who have knowledge
and skills can get prepare a budget and control all expenses which have incurred in organisation
and increases the profitability. This involves operating and capital expenditure that are uses to
maintain a level of stock and deliver best quality of services. operating expense are consider as
daily expenses which occurred at the working of daily where as capital expenditure are long
term expenses such as buying fixed assets, equipment etc.
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Guestroom cleaning – This is important for organization to keep clean rooms and toilets
where customers are going to get hotel services. This helps to maintain the all services and make
happy to customers by keeping hygiene and organic services that has impacted positively on
business and maintain good performance by taking competitive advantages.
Environmentally friendly procedure for sustainable housekeeping – This is another
requirement in Hilton hotel which are done by forecasting that is important to run a business and
increase the organisational capabilities. In this, manager focuses on Green certified cleaning
products, energy efficient washers and dryers, green detergents, biodegradable guest amenities,
and proper water supply techniques that impacted good and increase the number of customers by
delivering better quality of hotel services (Mejía and Brandt, 2015).
P8 Interrelationship importance between housekeeping and other department
In a hotel there are many department who all are important and perform functions
collectively so all functions are completed on time. For a hospitality industry it is important that
all key functional areas should be managed and interlined properly so defined task and goals of
organisational can be attain in certain period of time. In Hilton Hotel, there are different
department whose interrelation are under beneath:
Front Office with food and beverage – Front office is main department where customers
get first interaction with people who is front desk manager. This provide detailed information
and attracts customers to buy the hotel services. food and beverage department understand query
and demand of their customers deliver them kind of food products. In Hilton Hotel, both function
are interrelated as front office get all information about customers such as their like, dislikes,
break fast and dinner then share with food manager which helps to deliver food items and
refreshment according to customer wants, so they feel good.
Conference and events with front office – Some people are reserving hotels for business
conference, event organizing and informing people so front office is playing vital role as they get
information from such department regarding conference hall and place so event can be organise
properly. In Hilton Hotel, both functions are interrelated as they helps to manage the good
performance by arranging conference rooms and hotel services (Newton, 2016).
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Task 4
P9 Importance of scheduling maintenance or repair
Scheduling is the process of preparing a plan and procedure to perform business activities
effectively. If managers are to schedule properly then they can maintain good performance of
business and increase organisational profitability. Repair means if there is any damage and wear
and tear situation in room their they should be repair so customers do not face any problems and
deliver them best experience. In Hotel Hilton, managers are focusing on scheduling and
maintenance that are as defined:
Routine maintenance – In this, managers are playing a role of maintenance engineer
who identify damage equipment and place then repair and maintain them properly so customer
get best services (Pace, 2016).
Preventive maintenance – This measure taken by facilities manager who is playing
important role in Hilton as it ensure customers that they will be safe and preventive at the time of
getting hotel services. it make proper arrangement and measures that are important to make
confident customers.
Room disbursement and scheduling maintenance – This is another importance where
manager of Hilton are playing a role of scheduling manager who helps to minimise the
disruption of guest and customer at the time of availing hotel services (Phillimore, 2015).
P10 importance of security
Security is important which increases customer confidence and helps to select best
services further. If a hotel is able to provide further security services then customers feel happy
and increases their courage level. In Hotel Hilton, managers are playing a role of security guard
and manager who focuses on night audits and inform people if there was any problems arises.
They aware people and guards to keep safe clients and maintain effective services. They keep
alarms and other equipment which h is used to inform people and deliver them best services.
they also secure all systems through communication and computerised maintenance system. The
manager of Hilton are providing key card access, risk assessment plan, alarms and maintain
healthy safety standards that helps to perform well and increase organisational profitability.
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CONCLUSION
From the report it can be concluded that managing accommodation and services are related
to hospitality industry where customers have different required to fill their needs. Front office
department playing different function such reception, cashier, reservation, food and beverage etc.
that all are important function and attracts customers. Security is important that ensures
customers that they will be safe and prevent from any danger zone. On the other side, food and
beverage department, front office department and conference department are interlinked that
helps to perform all functions effectively and deliver best quality of products and services.
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REFERENCES
Books and journal
Cheng, E. W., 2014. Managing migrant contestation. Land appropriation, intermediate agency,
and regulated space in Shenzhen. China Perspectives, 2014(2014/2). pp.27-35.
Cooper, C., 2015. Managing tourism knowledge. Tourism Recreation Research. 40(1). pp.107-
119.
Evans, T., 2016. Professional discretion in welfare services: Beyond street-level bureaucracy.
Routledge.
Fioroni, M. and Titterton, G., 2016. Brand storming: managing brands in the era of complexity.
Springer.
Gao, B. W. and Lai, I. K. W., 2015. The effects of transaction-specific satisfactions and
integrated satisfaction on customer loyalty. International journal of hospitality
management. 44. pp.38-47.
Gibson, P. and Parkman, R., 2018. Cruise operations management: hospitality perspectives.
Routledge.
Goldberg, J. F. and Ernst, C. L., 2018. Managing the side effects of psychotropic medications.
American Psychiatric Pub.
Hospers, G. J. and Reverda, N., 2014. Managing population decline in Europe's urban and rural
areas. Springer.
Jaafar, M. and Rasoolimanesh, S. M., 2015. Tourism growth and entrepreneurship: Empirical
analysis of development of rural highlands. Tourism Management Perspectives. 14.
pp.17-24.
Mejía, C. V. and Brandt, S., 2015. Managing tourism in the Galapagos Islands through price
incentives: A choice experiment approach. Ecological Economics. 117. pp.1-11.
Newton, R., 2016. Project Management Step by Step: How to plan and manage a highly
successful project. Pearson UK.
Pace, L. A., 2016. How do tourism firms innovate for sustainable energy consumption? A
capabilities perspective on the adoption of energy efficiency in tourism accommodation
establishments. Journal of Cleaner Production. 111. pp.409-420.
Phillimore, J., 2015. Delivering maternity services in an era of superdiversity: the challenges of
novelty and newness. Ethnic and Racial Studies. 38(4). pp.568-582.
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(Cheng, 2014) (Cooper, 2015) (Evans, 2016) (Fioroni and Titterton, 2016) (Gao and Lai, 2015)
(Gibson and Parkman, 2018) (Goldberg and Ernst, 2018) (Hospers and Reverda, 2014)
(Jaafar and Rasoolimanesh, 2015) (Mejía and Brandt, 2015) (Newton, 2016) (Pace,
2016) (Phillimore, 2015)
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