Managing Accommodation Services Sample Assignment
Added on 2021-01-03
8 Pages2321 Words101 Views
Managing AccommodationServices
Table of ContentsINTRODUCTION...........................................................................................................................1P6 key roles of housekeeping department..............................................................................1P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficientsupply to meet demand............................................................................................................2P8 Illustrate the importance of interrelationships between housekeeping and other keydepartments to provide quality provision and services...........................................................2P9 Examine the importance of scheduling maintenance or repair work to minimise disruptionto guests..................................................................................................................................3P10 Discuss the importance of security..................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONAccommodation services provide facilities to guests by organizing proper plan, schedule tosatisfy them in order to achieve business goals (Common, Flynn and Mellon, 2016). This reportwill be based on Britannia hotel. It is a large hotel in UK which provides accommodation services.This report will discuss about various size and scale of accommodation. It will explain differentforms of ownership inn accommodation services. It will discuss classification system, grading andonline review. This report will explain front office function and roles. It will evaluate importance ofrelationship between house keeping and other department. P6 key roles of housekeeping department.It is an operational department of Britannia hotel. House keeping department is responsiblefor maintenance, cleaning, maintaining orderliness, rooms, back ares, public area and sourounding. There are some roles and responsibility of housekeeping department in hotel industry. They are responsible for making warm welcoming atmosphere in order to make customershappy and smile.They have to ensure about comfort and care of guests by deliver then effective services.They keep high standard of cleanliness in all areas for that department is responsible. Suchas health club, wash room, toilets, pool changing room. House keeping has to deal with found and lost things, item. They have to maintain goo andhealthy relationship with other department of hotels.House keeping department has to create classy and pleasant atmosphere such as buildingand its infrastructure.They have to manage privacy of customers. For that house keeping department deliverproper procedure to enter and exit the room. Security is one of the major concern for quests. They have to ensure about security andsafety of customers via help of security department. For that they have to make sure aboutemergency alarm, fire fighting equipment that should be functional all the time.House keeping department is responsible for deliver proper comfort to guests by providingthem better services on time such as ensuring the quality of channel music, beds, TV,mattresses, attached bar, air conditioner etc. They have to maintain all the services andactivities on regular basis.1
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