Ask a question from expert
Managing Accommodation Services Assignment Answers
11 Pages3533 Words186 Views
Added on 2021-02-19
Managing Accommodation Services Assignment Answers
Added on 2021-02-19
BookmarkShareRelated Documents
ManagingAccommodationServices
Table of ContentsINTRODUCTION ..........................................................................................................................3TASK 1 ...........................................................................................................................................3P1) scale and size of accommodation services found within hospitality industry.................3P2) Different form of ownership ...........................................................................................4P3)Role of grading, classification systems and online review sites.......................................5TASK 2 ...........................................................................................................................................5P4) Functions of Front office within a variety of accommodation services...........................5P5) Key roles of front office department in an organisation..................................................6TASK 3 ...........................................................................................................................................7P6) Key roles of Housekeeping department in an hotel industry...........................................7P7) Importance of forecasting linen stock and other guest supplies.....................................7P8) Interrelationships between housekeeping and other key departments ............................8TASK 4............................................................................................................................................8P9) Importance of scheduling maintenance or repair work ...................................................8P10) Importance of security...................................................................................................9CONCLUSION .............................................................................................................................9REFERENCES..............................................................................................................................10.......................................................................................................................................................12
INTRODUCTION Accommodation services are those which provide convenience or satisfy needs ofcustomers through providing lodging, food, travelling and other related services. Withadvancement of technology hotel industries are also improving their facility and providing aproper balance between humanity and technology to treated their customers well. The Ritz is a 5star hotel located in London and considered as a symbol of high society and luxury, providingworld class facility to its customer(The Ritz London, 2019). This assignment includes types ofaccommodation services within hospitality industry and also includes different forms ofownership and role of grading, classifications system and online review plays in bookingaccommodation. Functions and key roles of front office department are also included in thisreport. Contribution of housekeeping department and role of security and maintenance inaccommodation services is also form a part of this assignment.TASK 1 P1) scale and size of accommodation services found within hospitality industryIntroduction - In this report information about speech of manger of Ritz Hotel London isincluded who is invited in Hoteliers Annual Conference in Rome. It is a four day event thatfocuses on importance of change in accommodation services which include improvement in frontoffice, housekeeping, security and maintenance Operations and services provided by hotel vary from its size, function, complexity andcost. The basis services provided by an hotel includes front desk services, housekeeping services,proper maintenance and security (Katsoni, 2019). A description scale and size of these servesprovided by Ritz Hotel to its customers is explained below: Front office- It is the first and foremost service provided by an hotel to its customerwhich create a long lasting impact on minds of consumer. Front office is having a very largescale in hotel industry as it plays most important role in welcoming a customers and maintaininggood relationship with them. This size of front office services is wide as they are responsible foraddressing all queries and problems of costumers and they are the one who are having maximumcommunication with customers (Xie and Chen, 2019). Housekeeping -This service includes operational activity performed by housekeepingstaff to maintain cleanliness and orderliness in hotel rooms and premises. It is having a large
scale and wide size as customers demands for a clean, tidy and pleasing ambience and it is theresponsibility of housekeeping department to provide all these quality services on time. Cleanand hygienic environment crates a positive impact on customers, thus provide better satisfactionto them. Security and Maintenance- It is the responsibility of a hotel to provide a safe andproperly maintained accommodation facility to its customers. Ritz hotel is spending a largeamount of money on its security and maintenance to provide protection and better atmosphere toits customers and employees. This services is also having a large scope as customers alwaysprefer a safe and well maintained place for stay of there families (Leach, 2019). P2) Different form of ownership Ownership of accommodation services plays a important role in improving andenhancing goodwill and brand image of an hotel which decides the level of profitability and sizeof operations for an accommodation service(What are the different types of hotel ownership,2018). Various type of ownership available for accommodation services are explained below : Franchise Model – Under this ownership, a license is acquired by owners from a wellknown business franchisor which allows them to have access on proprietor's knowledge, brandname, goodwill and trademarks and also provide permission to sell its product to third partyunder the business name (Lindsay and Ansari, 2019). Privately Owned and Operated – It provide maximum amount of foredoom to ownerthus, have grater risk. Under this ownership, all the decisions, strategies and plans are make byowner without any interference from any third party. Leased – Hotels which are on lease, are also privately owned but building of hotelbelongs to someone else. This lease is mainly for long term and owner of hotel have to pay atimely rent for premises or may have a sliding scale on basis of total revenue.Managed – Under this system of ownership, an exiting privately owned hotel createspartnership with a recognised brand or with a more experienced hotel to gain more competitiveadvantage. Managing partners take over a charge on day to day operations and also need to payroyalty on basis of total revenue.P3)Role of grading, classification systems and online review sitesClassification System- This system classify hotels into different categories according toits quality and sale. It can include star ratings, letter grading (from A to F) and make use of terms
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Managing Accommodation Services- Size and Scalelg...
|12
|3836
|148
Managing Accommodation Serviceslg...
|15
|3794
|432
Managing Accommodation Services in Hospitality Industrylg...
|11
|3488
|151
[PDF] Managing Accommodation Services : Assignmentlg...
|12
|2784
|246
Accommodation Services in the Hospitality Industrylg...
|8
|2059
|96
Managing Accommodation Services - Ritz hotellg...
|11
|3556
|30