Accommodation Services in the Hospitality Industry

This report discusses the scale and size of accommodation services in the hospitality industry, different forms of ownership, the role of grading and classification systems in booking accommodation, and the functions and key roles in the front office and housekeeping departments. It also highlights the importance of forecasting linen stock, interrelations between departments, scheduling maintenance to minimize disruption to guests, and the significance of security within an organization. The report focuses on The Ritz hotel in London as a case study.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 The scale and size of the accommodation services found within the hospitality industry....4
P2. Different forms of ownership available to accommodation services....................................4
P3. Describe roles that, grading, classification systems and online review sites play when
potential guests look for and book accommodation....................................................................5
TASK 2 ...........................................................................................................................................6
P4. Front office functions within a variety of accommodation services.....................................6
P5. Key roles within the front office department........................................................................7
TASK 3............................................................................................................................................7
P6. Key roles found within the housekeeping department..........................................................7
P7 The importance of forecasting linen stock and other guest supplies.....................................8
P8. Interrelations between housekeeping and other department in organisational context........9
TASK 4 ...........................................................................................................................................9
P9. The importance of scheduling maintenance or repair work to minimise disruption to
guests...........................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Accommodation services is going rapidly and constantly trying to provide better service
to consumer. There are different product and service such as breakfast, bed, lodging as well as
catering facilities. The current report is done on The Ritz hotel London which is an 5 star hotel
which is located in Piccadilly in London(Bohórquez and et., al., 2020). Over the period of time
it has become luxury brand across the nation. The study describe about the various size and scale
of accommodation as to provide better insight about the sector. Apart from this, different
ownership is essential as to managing various activities effectively. Furthermore grading are
important for this sector as to determine the service effectively to guest for booking
accommodation. Apart from this,front office and housekeeping and other department plays an
essentials role to promote and expand business.
TASK 1
Covered in PPT
TASK 3
P6. Key roles found within the housekeeping department
In hospitality sector the most essentials department is housekeeping department which
provide clean and healthy environment in hotel for respective guest (Sandler, 2020). In Ritz hotel
the housekeeping department have responsibility to keep rooms clean before they enter in the
hotel as this help in guest to have comfortable stay. There are some duty of housekeeping
department are explained in detail way:
Roles and responsibilities of Executive Housekeeper
 The prime duty of housekeeper is to clean the hotel surrounding neat and clean as to meet
the hygiene standard of the hotel.
 Housekeeping staff have to conduct series of cleaning before guest arrives in hotel which
consist of cleaning of bathroom, rooms and corridors.
 Beside this Executive housekeeper have responsibility for hiring experienced employees
to maintain clean hotel and ambience for having better impression on guest.
Structure of the housekeeping department

Manger level: Manager are those which are liable for managing as well as controlling
the hotel in effective manner as to create to larger customer base. For Ritz hotel manager is liable
for maintaining proper structure for a smooth functioning of hotel. Apart from this, all the other
department such as guest rooms, laundry and housekeeper have to report directly to manager.
Executive level: The Executive manager is responsible for hiring employees to track the
daily operational activities of the hotel to provide better service to consumer. They usually report
to the higher authority and manage the staff effectively. Apart from this, they have duty to
improve the efficiency of staff as to provide high quality service to consumer.
P7 The importance of forecasting linen stock and other guest supplies
Forecasting is the techniques which is used to describe the future demand for business as
to increase the sales and market revenue effectively. Such kind of forecast aid hotel to make
changes as per the needs and wants and it also help to increase positioning of the company. It is
crucial for the Ritz hotel to have proper records of linen stock as to provide better services to
consumer. However this is responsibility of management of hotel to have effective tools and
measure for forecasting as maintain balance for needs and supplies of consumer. For example if
there is been shortage of consumable goods than forecast method will help manager to add more
consumable items in stock. There are some forecast importance which are explained below:
Guest room cleaning: The forecast techniques help Ritz hotel management to know
about the supplies of cleaning and what are the requirement which should be completed on time.
Apart from this, the management can also forecast cleaning supplies such as soap, bath towel,
toothbrush and many more items which should be in stock as to avoid any kind of
inconvenience to guest.
Budget and control expenses: Effective forecasting help in creating appropriate budget
for hotel. It is important for Ritz hotel to management to have effective decision and manage the
inflow and outflow of cash effectively. Hence forecast aid firm to make use of resources properly
which assist in fulfilling aims of company in a well define manner.
P8. Interrelations between housekeeping and other department in organisational context
Housekeeping department have responsibility to have proper communication with other
department as to ensure about smooth functioning of organisation. There must be proper
coordination within the department as to make sure that guest are satisfied by service. Here are
some interrelation among department in hotel:

Housekeeping and front office: The housekeeping department also receives essentials
information from front office regarding extra demands of guest such flowers ,surprise gifts and
warm welcome. Apart from this, Ritz hotel housekeeping department must have proper touch
with front office as they provide the list of arrivals and departure to accordingly the housekeeper
have to clean the rooms as per requirement.
Housekeeping with food and beverage: Food and beverage department are responsible
for maintaining the needs and wants of food and beverages for customer. Different customer
needs various kind drinks and beverages as both the department must be in touch as to assist with
customer effectively to provide timely services to guest.
TASK 4
P9. The importance of scheduling maintenance or repair work to minimise disruption to guests
It customers comes in hotel to spend quality with there friends and relative so it is prime
responsibility to provide better services as to make comfortable stay. The Ritz hotel management
have to focus on the needs and wants of consumer which tend to increase the brand image of
company effectively. This is prime responsibility of hotel manager have proper schedule for
maintenance which aid customer to avoid disruption. There various activities such as checking
AC and electrical appliance should be checked partially before the arrival of guest.
There are different disruption which is caused by hotel management are electricity
blackout, computer outrage and cleaning. Hence the management of hotel is responsible for
checking and responding immediately as to minimizing the inconvenience caused by the such
people. In order to avoid such inconvenience to guest there must be proper structure and system
to manage such kind of interruption. This aid in preventing unnecessary repairs or the
maintenance task will reduce the labour cost and also minimise the guest disruption.
P10. Importance of security within an organisation
Security refers to the state of being free from danger or threat from fear comes in guest
mind during travelling. The customer who arrives at hotel comes with the thought that the
belonging will be safe and secure. Hence this is the prime responsibility of security department
to safe environment during the visit of guest. Security department has to focus on physical
resources, guest appliances and belonging of visitors. Ritz hotel must have high efficient cameras
and security system which help in hotel to track and monitor all kinds of activities effectively.

There must be key card access to rooms and hotel as this help in providing extra security for the
customer as long they stay in hotel.
The hotel transaction must be recorded immediately as to avoid any kind of risk and
uncertainty present in the market. For better security, cashier should complete transaction in the
process before changing currency as per the need and requirement. As each change request
should be handled as a new transaction to avoid confusion. Beside this, all the staff, members has
to given information on the baggage scanner and it should be placed at the entrance of the hotel
and they must have proper instruction to provide information regarding any suspicious guest or
object in hotel premise. There must be proper Health and safety department must present in hotel
to avoid any kind of risk. It is essentials for Hotel security department to have proper fire drill as
to reduce any kind theft in future.
CONCLUSION
This has been concluded from the above discussed report that accommodation sector is
expanding rapidly at the larger scale. There are different hotel and competition have raised so
accommodation company has to provide better services as to expand the business and market
share effectively. There are different method which grades the hotel which including one , three
and five star hotel. Along with this, front office plays an vital role in every hotel chain as the
manage and control all the activities present in the market. In order to avoid any guest
interruption management must have pre planning regarding the maintenance and other activities
to improve the experience of guest. There must proper interrelation with between housekeeping
and other department as to ensure for the smooth functioning of hotel effectively.

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