Managing Accommodation Services

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1&2.......................................................................................................................................1
Covered in PPT.......................................................................................................................1
TASK 3............................................................................................................................................1
P6 Key roles of house keeping department............................................................................1
P7 Importance of linen stock and guest supplies....................................................................2
P8 Interrelation between housekeeping department and other departments..........................2
TASK 4............................................................................................................................................3
P9 Importance of scheduling maintenance or repair..............................................................3
P10 Importance of Security....................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
.........................................................................................................................................................6

INTRODUCTION
Accommodation services refers to those facilities which are offered or provided by hotel
organisation to its travel customer or guests. These services include well-equipped rooms, food
and beverages facilities, bars and motel services, fitness activities, green areas, lodging services
so on (accommodation, 2020). These services are provided by hotel management that start from
arrival of customers until their checkouts. Hilton hotels group is one of leading multinational
hospitality organisation which deals in managing number of franchises with huge portfolio of
hotels as well as resorts. This research report contains detail information regarding duties and
responsibilities of housekeeping departments as well as its interrelation with other departments.
It exhibits importance of forecasting linen stock and other supplies in order to ensure sufficient
inventories. Lastly, it examine significance of scheduling maintenance and repair as well as
security system.
TASK 1&2
Covered in PPT
TASK 3
P6 Key roles of house keeping department.
Hilton hotels&resorts is one of leading international hospitality brand which provide
wide range of services accommodated with hotels and resorts. Role of housekeeping department
is known as operational area of hotel as it is accountable for cleanliness, maintenance of entire
building etc (Killaspy, and et. al., 2016). In housekeeping department there are various
employees who are responsible for different set of activities related to maintaining and managing
entire hotel services. Roles and responsibilities of executive Housekeeper is to supervise and
provide direction to housekeeping staff. Executive housekeeper require to Prepare work schedule
and planned in advance also they have to handle customer services as well as complaints. They
have to make sure that workers have tools and equipments in order to perform all duties. In
addition to this, executive housekeeper is required develop standard procedures and policies that
must be follow by other staff. Moreover, Hilton's executive housekeepers administer all
housekeeping and entire laundry services and also make sure that there is a positive and secure
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