Managing Accommodation Services

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
LO3..................................................................................................................................................3
P6 Key roles of house keeping department.................................................................................3
P7 Importance of forecasting linen stock and supplies...............................................................3
P8 Importance of interrelationship between housekeeping and other departments....................4
LO4..................................................................................................................................................5
P9 Importance of scheduling repair work....................................................................................5
P10 Importance of security..........................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................1

INTRODUCTION
Hospitality industry is a part of service industry that includes lodging, food, events and
tourism service etc. The main goal of hospitality industry is to provide customer satisfaction and
specific experience for them. Accommodation is one of the sector within hospitality industry
which includes hotels, motels, hostels, resorts, serviced apartments etc. The hospitality industry
in UK has seen a unprecedented growth which may be because of increase in foreign
investments. Being an consultant at Octopus Investment Limited, a detailed analysis is carried
out about UK accommodation industry. This report covers different types of accommodations
services available and its scope, latest trends in accommodation services. It also includes the
roles and responsibility of front office department, contribution of housekeeping department and
the role of facilities and security within accommodation services.
LO1 and LO2- Covered in PPT.
LO3
P6 Key roles of house keeping department
House keeping is the important department responsible for the cleanliness and
maintenance of the surrounding. Effective housekeeping makes guests happy and increase
customer loyalty. Hotel Marriott, takes care about its surrounding and cleanliness and makes sure
that everything is perfect which helps in creating a happy ambience (Accardo, Kuder and
Woodruff, 2019). Housekeeping includes vacuum floors, empty in-room bins, cleaning wash
rooms, bed changing, providing fresh towels etc. Proper housekeeping helps Marriott in
attracting more customers and act as a key differentiator from its competitors.
P7 Importance of forecasting linen stock and supplies
It is the responsibility of the revenue manager to come up with the forecasting analysis.
This report is very important for making decisions to meet the future demand of the customers.
Some of its importance are stated below.
Implementing correct strategies: It is very important to regularly analyse the market
dynamics and demand and supply. This analysis helps in getting a accurate insight about the
market functioning (Özdemir, Çolak, and Shmilli, 2019). Hotel Marriott has employed an
effective team which regularly analyse the market to identify the latest trend which results in
formulating the strategies to will be beneficial for the business.