Managing Accommodation Services in the Hospitality Industry

This presentation provides an overview of managing accommodation services in the hospitality industry. It covers the scale and size of accommodation services, different ownership types, grading system, and the roles of the front office department. The presentation concludes with the importance of effective management in providing satisfactory services to consumers.

Managing
Accommodation
services

 Introduction
 The scale and size of accommodation services found in
hospitality industry
 Different forms of ownerships available to accommodation
services
 Grading system and their role played in booking
accommodation
 The functions of front office in different types of
accommodation provider
 The roles of front office department
 Conclusion

Hospitality sector is a leading industrial sector that
includes wide range of business segments, some of
these include event planning, travelling, food, airline
etc. While accommodations services mainly
determined as certain provisions that are being
rendered by entity to their guest and tourists for
specific fee. It mainly involve services like shelter
that involve well defined and equipped rooms.

Hospitality segment is defined as a broad area
that includes different types of
accommodations providers. They have number
of scope and sizes and offer wide range of
products as well as services to tourist and
consumers. All the entities within hospitality
sector significantly aid nation GDP at great
extent.

Commercial accommodation
Hotels This segment offer private room facilities to guest or travelers as
per in accordance to their need and requirements. In addition to this other
services like events; food etc is also being offered by hotels.
Motels This is aspect of hotels that mainly target consumers in a
demographically manner and mainly emphasis upon travels first.
However, products and services that are being offered by motels are lesser
in quantity and quality comparatively to hotel.

Continue……
Non-Commercial
accommodation
•Individual owned
units These are mainly defined as
rental houses in which owners rent
their own place in order to earn extra
earning. It has been evaluated that they
mainly seeks for potential individual
as well as families. Further they frame
rental agreement in order to form
proper accommodation contract.


 Luxury service These are also defined as top business units in
hospitality sector in which high quality services are being offered.
 Mid range services In these related entities are marked as four star
hotel and mainly target large section of travelers, society and non-
travelers.
 Budget or limited service This segment mainly includes services like
comfortable, safe, clean and cost effective facilities as to fulfil basic
need of visitors.

Ownership Type Definition Examples
Privately owned hotels In this owner mainly
relies only in the hand of
single individual in
addition with different
investors. This benefits
in quick and
independent decision
making.
Wedgewood hotel and
Spa in Vancouver which
is founded by Eleni
Skalbania is currently
co-owned by her
daughter Elpie.
Leased hotels In this, physical assets
are offered to leased
that defines them as
leased ownerships.
-

Managed hotels
In this form decisions are
mainly made by owners
but in order to ensure
management other
company take
responsibility. This is done
when owners does not
have much effective
experience in hospitality
sector.
SliverBrich hotels is the
example of hotel
management company
which manages
independent hotels which
operates under many
franchise brands.
Franchises
In this individual or entity
have right to use parent
company brand name for
particular time period.
Some certain examples
include, Marriott,
Radisson, Hilton.

Grading System Definition System Example
1 star Hotels with this rating
offer only those
services that are
essential to visitors.
These entities are mainly
manages at small scale
level and capital invested
in this is mainly less.
School House Hotel
2 stars In this bare essential
services are being
offered to consumers
with some particular
form of security and
hygiene standards.
Entities within this rating
are mainly counted under
medium and small scale
company. they mainly
offer quality services to
customers like comfort
stay etc.
Tartan Logde

3 stars These organisation
offer hotel services
related to services of
higher quality, average
amenities and different
types of physical
attributes.
Hotels within 3 stars
offer their services
under medium size. In
addition to this they
have high staffing
needs along with big
operational areas. For
instance, receptions.
Ramada Hounslow

4 stars It has been evaluated
that 4 start hotels
offer their customers
with the above
average facilities.
They offer wide
range of services to
guest in order to
ensure their loyalty.
.
Hotels ranked within
4 stars provide
customers with the
facilities related to
comfortable
bedrooms,
equipments and
more. With having
number staff they
satisfy needs and
demand of
customers.
Edinburgh
Grosvensor Hotel

5 stars Hotels and resorts in
this provide luxurious
facilities and services
to customers as to
provide them
immense satisfaction.
Some of the certain
facilities are spas, bar,
gymnasium and more.
.
Accommodations that
are being provided by
hotels in 5 star rating
match with
international
standards. In addition
to this they serve their
customers with
personalised services
like welcoming
flowers and more.
Marriott

Hotel In this different type of services are being offered to consumers.
It has been identified that three to five stars hotel provide the
customers with the facility of online and offline reservation in which
easy payment and checkout methods is available. These hotels perform
their operations with front office staff which is important component
of hotels. As in this function faculty related to reservation is taken into
account. In this receptionist is responsible to serve guest in a best
effective manner and further fulfil their queries or problems according
to Hotel set standards.

Guest house In this person is appointed at reception are authorised for
the role of taking appointment resolving queries of consumer’s,
offering accommodation facilities. Front office department of Guest
House address guest 24/7 in order to offer them rooms and services
according to their need. Front office department of guest house hold
most important responsibility which is to make best impression by
offering effective consumer services in order to increase future sales of
entity.

Front office department in hospitality industry conduct different type of
roles and responsibility in order to accomplish organisational goals. In
context with housekeeping department they play most important role
and offer transparent services to customers. This department is having
most important responsibility to create suitable impression upon mind
set of consumers as it further create consumer loyalty towards
organisation for long period of time.

• Night audit manager Manager in this department have responsibility
to formulate accounts and record each and every transactions that
under take place in hotel during night hours. Along with this they
have duty related to provide best consumer experiences to customers
according to hotel standard even in night too.
• Guest service Manager They are responsible to manage every guest
who visit hotel, in this it is essential for them to provide easy check in
and checkout facility to visitors and effectively solve their issues
service. Guest service manager also hold responsibility to
continuously check lobby operation as well as Hotel amenities.

According to the above mentioned report it has been concluded that
hospitality industry is a leading industry in which different types of
products and services are provided to customers. In order to manage
all essential roles and responsibilities managers and staff members
within organization undertake authority and perform their operations
with great effectiveness in order to provide satisfactory services to
consumers.

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