Managing Accommodation Services in the Hospitality Industry

MANAGING
ACCOMMODATION
SERVICES

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
P1. Scale and size of accommodation service within hospitality industry.............................1
P2. Different types of ownership available to accommodation services................................4
P3. Role of grading, classification system and online review sites play for guests to book
accommodation.......................................................................................................................6
P4. Functions of front office within accommodation services...............................................7
Front Office in Accommodation Services..............................................................................8
P5. Key roles of front office department in hotels...............................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Hospitality industry provides two services viz. Accommodation services for people who
are travelling away from home and dining facilities outside their home. The former is a basic
need which provide lodging facility for tourist to stay and rest. UK have seen growth in hotel
industry over the last few years. The contribution is 3.8 million jobs out which 11% is of total
UK number (UK Hotel Market Statistics, 2018). It is a great source of revenue for UK therefore,
effective and proper management of accommodation services become necessary. The chosen
company is Starwood Hotels & Resorts headquartered in USA. This report covers scale of
accommodation service in UK, different forms of ownership, importance of
grading/classification and functions of front office.
P1. Scale and size of accommodation service within hospitality industry
UK hotel development index has name UK as one of the best country for investment in
hotel industry. This industry has seen a growth of 3.3% in hotel market and 68% contributed to
new rooms.
 Number of hotels in UK and other major European countries
Figure 1
1

Interpretation: The data pertains to year 2016. The above graph shows that Italy has the
highest number of hotels due to the reason that it is one of the favourite places of tourists. People
from all over the globe visit Italy. Approx. 52.4million international tourists visit Italy every year
and is 5th most visited country.
 Revenue from Hotel Accommodation in UK (expressed in US$)
Figure. 2
Interpretation: The above graph shows the revenue earned by UK hotel industry from 2008 to
2019. These include accommodation services provided by resort, hotels, suite and apartment
hotels as well as motels. But does not include homes, flats, apartment for residential purpose and
permanent use (Revenue Generation in UK from accommodation sector, 2019).
 Number of bedrooms in UK
2