Managing Across Border

This article explores the critical roles played by corporate social responsibility (CSR) in reducing poverty, advocating for human rights, conserving the environment, talent management, and technology transfer.

Running Head: MANAGING ACROSS BORDER 1
Managing Across Border
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Executive summary
Corporate social responsibility refers to how organizations conduct their business
operations in an ethical manner, social-friendly and in benefit to the community they operate
from. This article has looked into the critical roles played by CSR in the world of today.
Commonly, corporate social responsibility has helped in reducing poverty levels, advocating for
human rights, conserving the environment, talent management and transfer of technologies.
In reducing poverty, corporate social strategies such as charitable foundations and
community empowerment help in improving the living conditions of communities in the
marginalized areas. Donations such as food and clothing have assisted in countering natural
calamities such as floods and droughts. Additionally, corporates have recently engaged in noble
activities such As building shelters for such communities (Romani, Grappi & Bagozzi, 2013).
CSR has also helped in advocating for human rights through the protection of critical labor
rights. Organizations have been recently legislated as a corporate citizen and therefore carry the
liability of employee protection. International organizations such as the United Nations are
encouraging partnership with organizations to achieve this. The organizations are also tasked
with conserving the environment. Increasingly, through CSR strategies, most organizations are
adopting green energy and renewable forms of energy to conserve global resources.
Additionally, organizations are becoming aware of the critical asset of human resources. In
sustainable practices, it has become apparent that treating employees in the best way increases
talent retention and productivity. Lastly, CSR practices in the transfer of technology encompass
initiatives that will bring equality in the technology used across the globe. A technological
transfer assist the developing nation in catching up with the already developed nations in terms
of product quality and service delivered.

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Table of Contents
Executive summary.........................................................................................................................2
Introduction......................................................................................................................................4
CSR in reducing poverty.................................................................................................................5
CSR advocating for human rights....................................................................................................6
CSR in environmental protection....................................................................................................7
CSR help in talent acquisition.........................................................................................................8
CSR role in the transfer of technology............................................................................................9
Conclusion.....................................................................................................................................10
References......................................................................................................................................12

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Introduction
Corporate social responsibility is a condition that has been there since the 1950s. The
concept of CSR has evolved in time to cover many aspects. The classical view of CSR was
primarily limited to philanthropy but in the contemporary times, it has shifted to include the
emphasis on business-society relations and how the business engage in practices that will
empower the community in areas it operates on. In contemporary organizations, the management
is highly encouraged to take initiatives for ethical practices and economies the use of resources
by engaging in ethical practices. By engaging in this, the business is creating wealth with society
and creating sustainable standards of living. The modern CSR is also referred to as corporate
responsibility, responsible business, corporate social opportunity, and corporate citizenship. It is
a concept where the world organizations are considering the welfare of the communities through
engaging in practices that impact the activities of communities, environment, suppliers, as well
as the workforce (Ismail, 2009). There exist legislation that also held the organizations in
liability to ensure sustainable business practices. CSR encompasses the range of activities that a
business operates ethically for a socially friendly environment. There has been increasing debate
on the role of an organization in the society in relation to the huge corporate responsibilities also
known as corporate social responsibility. Most of the global organizations have their own term
and definition for their corporate social responsibilities activities. However, much of these
definitions integrate how the organization is engaged in environmental and social responsibilities
concern. Although CSR programs are regarded as voluntary initiatives, the increasing
globalization and consumer awareness has shifted the focus from just voluntary to a critical
requirement for the success of the organization. Additionally, non-governmental organizations
and government are pilling pressure to the organizations to take responsibilities for social actions
and sustainable business practices. CSR has been depicted in various ways. It is hugely about

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creating a global economy that is sustainable and environmentally friendly. This report will focus
on the roles that corporate social responsibility plays in the global market in relations to the
operations of an organization.
CSR in reducing poverty
One of the key campaigns run by organizations today is charity foundations. These
foundations are tasked with responding to natural calamities or provision of help to the
disadvantaged people. Some of these initiatives include engaging in scholarship programs, food
and clothing donation, and addressing natural calamities such as floods or droughts (Saeidi, S. P,
Sofian, Saeidi, S, Saeidi, P & Saaeidi, S, 2015). For example Coca-Cola, a global soft drinks
manufacturing company, established a purpose-built foundation in the year 1984. This
foundation has donated more than 850 million US dollars to charitable outcomes (Karnani,
2014). Additionally, the company pledges to donate about 1 percent of its previous year
operating income to charity. The Company says that the money is used in different initiatives
such as economic empowerment through entrepreneurial programs, youth development programs
and educations programs across the globe. Also, under the leadership of Bill Gates, Microsoft is
regarded as one of the most philanthropy company worldwide (Fabrizi, Mallin & Michelon,
2014). The company operates Microsoft-philanthropies, a charity foundation which was
established in early 2015. This foundation has been involved in charitable initiatives in
developing countries such as donation of food and clothing and building of the shelter.
Additionally, the employees of Microsoft have followed in the steps of Bill Gates, a known
philanthropist and they have raised about 150 million US dollars collective individual donations
in 2017. Microsoft has also donated about 1.3 billion US dollar worth of hardware and software
to non-governmental organizations and governments to facilitate their running. The company has

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not only engaged in monetary donations but also the staffs gave up 700,000 hours of their time to
engage in projects that enable sustainable living across the world.
CSR advocating for human rights.
Through the initiatives of “global impact”, the United Nations has urged companies to
commit in the protection of the fundamentals of human rights. The global compacts is the largest
voluntary corporate initiative that encourage organization across the globe to align their strategic
operations within the borders of environmental conservations, protection of labor rights, and
basic human rights (Du, Swaen, Lindgreen & Sen, 2013). By doing this, the organization help in
fostering globalization and ensure the advancement of markets, technologies and finance are in
the ways that benefit the society. These initiatives have resulted in the partnerships of
governments, organizations, civil societies, non-governmental organizations, and the United
Nations. Never before have the goals and objectives of the business communities and the
international community been as aligned as displayed by the global compact. These programs
have grown immensely to garner support in over 130 countries across the globe. Currently, these
sustainability initiatives have over 4700 corporate organizations participants (Bobby, 2014).
Some of the notable multinational organization partnering in the Global Compact program
include Coca-Cola, Starbucks, Deloitte, and Walmart among others. Apart from supporting
human rights campaigns, the global compact is a CSR program that is also tasked with creating
environmental awareness and sustainable business practice.

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CSR in environmental protection
One of the main roles of corporate social responsibility that is being advocated all around
the world is the reduction of carbon footprint and conservation of the environment. The
organizations are becoming aware that initiatives aimed at conserving the environment not only
help in conserving the resources for future use but also increase the brand and social recognition
of the company. Most multinationals companies are engaging in sustainable practices that help to
conserve the environment as well as ensuring the resources are not depleted (Servaes & Tamayo,
2013). This has been catalyzed by the ongoing advocacy by non-governmental organizations
and civil societies groups that are encouraging the organizations to move away from practices
that degrade the environment and embrace the “going green” initiatives. “Green Peace mission”
Is an example of a CSR program that offers benefits to the society in campaigning for
environmental conservation. The organization acts to change the behavior and attitudes of
multinational corporations towards embracing environmental protection for a sustainable future.
One of its core campaigns is sustainable agricultural practices by advocating for ecological and
socially responsible farming practices (Zhu, Sun & Leung, 2014). The organization uses
lobbying, direct action and research for the achievement of these goals. Currently, Green peace
mission is present in over 42 countries with both national and regional offices. The movement is
autonomous and carries out sustainability campaigns in the context of the local communities.
Some of the companies in the world that have notably been involved in environmental
conservation include Walmart. Walmart is a notable global leader when it comes to
environmental sustainability. The Company has exceeded its goal set in 2010 of eliminating over
20 million metric tons of greenhouse gases from its global supply chain. Additionally, 30 percent
of the company electricity supply is renewable energy. In 2014, Walmart produced about 3,000
gigawatt-hours or renewable energy globally (Elder & Dauvergne, 2015). The company has also

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taken an initiative to reduce waste. They have achieved this by encouraging the use of recyclable
materials. Currently, the shopping bags at Walmart are 100 percent recyclable. Walmart also
uses LED lighting in its stores. These LED lights are used in freezers and refrigerators as well as
to light the stores and parking lots. It is estimated that LED lights use about 70 percent less
energy as compared to fluorescent lighting. Walmart has recognized the importance of energy
efficiency and environmental conservation as a key sustainable practice.
CSR help in talent acquisition
An organization with an effective corporate sustainability approach has the advantage of
receiving global recognition and improve the reputation of the brand. This also strengthens the
appeal of the organization as a global employer, attracting qualified people to the organization.
When the workforce views their organization as being socially responsible, they act favorably
and diligently in their duties and they tend to develop positive attitudes toward the organization.
This increase the overall productivity of the organization (De Roeck, Marique, Stinglhamber &
Swaen, 2014). The workforce develops the sense that the organization is not only about making a
profit but also to ensure the alleviation of the living conditions across the globe, an increase of
consumer satisfaction, and the reward for great service.
These practices go a long way in boosting the culture of the organization. It encourages a
harmonious working environment and gives purpose for individual employees. It also reduces
absenteeism within the organization and reduces employee turnover rates. It ensures that there is
a minimal brain drain from the competition and increases the social perception of the
organization in relation to the consumers and the stakeholders. Google has achieved high rates of
talent management based on their sustainability practices. The company held its employees in
high regard and view them as a critical asset for the company. Sustainability approaches are not

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only limited to environmental conservation and community empowerment but also in how a
company treats its workforce. Many people are attracted to work at Google due to its capability
to innovate quickly and its role in facilitating sustainability, especially in developing countries.
Google offers free digital skills education programs in many developing countries. Additionally,
in addressing the interest of its employees, Google offers better compensation and a fun working
place (Chernev & Blair, 2015). The working environment of Google at its Silicon Valley
headquarters has been rated the best in the world. The company has facilities where workers can
exercise and play games while interacting with each other. Additionally, there are more benefits
such as free meals, high salaries, and flexible work shifts. Additionally, the company addresses
the working condition of the employees of its suppliers through its elaborative Google suppliers
Code of Conduct (Steiber & Alänge, 2013). The conduct covers areas such as health and safety,
employment practices and labor rights. The company expects the suppliers to follow the code for
effective business practices. Google is one of the best companies that regard talent management
highly through its sustainable business practices.
CSR role in the transfer of technology
Corporate social responsibility practices can help in the transfer of technology by
multinational corporations to the developing countries in which the corporation has a subsidiary.
Multinational corporations have their business operations across the globe with the headquarters
and centralized office in the home country. Some of these large corporations such as Google
have very huge budgets that even exceed the business allocations in most developing countries.
Through CSR practices, the multinational corporations can facilitate the transfer of technologies
through the public sector technological support, the flow of human resources and education
campaign to empower the population on the advent of technology (Story & Neves, 2015). The

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Multi Corporation through their CSR principles can also fund and support research in the
developing countries and empower education institutions. The transfer of technology together
with CSR principles help the target market gain in aspects of product development, quality and
improved community welfare (Hiller, 2013). Google Corporation has facilitated this by
enhancing digital skills in developing countries through its digital skills training program (Kim,
Amaeshi, Harris & Suh, 2013). The company has identified the huge disparity in terms of
technological exposure between the population in developed and developing countries and has
initiated such programs to help cover the gap.
Conclusion
Corporate social responsibility is about the organizations, civil society, and governments
working in collaboration to ensure each engages in sustainable practices. Socially, CSR practices
should benefit the community as they are the one directly affected by the negative impact of
organizations practices. The role of CSR in the contemporary era refers to how responsible
behavior is perceived by the community and how such behaviors impact the community. The
role includes sharing the cost of ineffective practices, such as how environmental degradation
affects the wellbeing of the community. Some of the roles discussed have a positive effect on the
community. These include poverty alleviation, transfer of technology, environmental
conservation, talent management, and human rights preservation. For multi-national
corporations, there are no definite set standards as on how to carry out sustainable practices. It
mostly relies on the leadership and management of such institutions to formulate goals that will
achieve effective corporate sustainability practices. The management understands the importance
of good CSR practices, not only in catering for the wellbeing of the community and the world
but how such practices also improve the reputation of the company. It is therefore critical for

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these organizations to understand that moving towards the achieving of economic goals should
not put the social needs in jeopardy.

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References
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Karnani, A. (2014). Corporate social responsibility does not avert the tragedy of the commons.
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Zhu, Y., Sun, L. Y., & Leung, A. S. (2014). Corporate social responsibility, firm reputation, and
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