Managing and Developing People in the Hospitality Industry

Managing and
Developing People in
the Hospitality
Industry

Contents
INTRODUCTION.....................................................................................................................................4
TASK 1.......................................................................................................................................................4
Design and develop a job description and person specification...............................................................4
Demonstration of advantages and disadvantages of internal and external recruitment process...............7
Critical analysis of objectives, benefits and the stages of induction for the new employees....................8
Analysis and discussion of training delivery methods and strategies along with suitable examples for
hospitality industry personnel................................................................................................................10
CONCLUSION........................................................................................................................................11
REFERENCES........................................................................................................................................12
Books & Journals:.................................................................................................................................12

INTRODUCTION
Human resource department manages the employees working in an organisation. The
activities of the department starts right from recruitment to conducting exit interviews.
Hospitality industry is one of the fastest growing industries in the world which requires good
number of skilled and talented personnel who can achieve the targets (Terziev, 2019). This report
is an individual reflective portfolio and the chosen entity is The Choice Hotel International which
has hotel chains in the world and headquarters a located in Rockville, Maryland, United States.
In this report, job description and a person specification, pros and cons of internal and external
recruitment process, critical analysis of objectives, advantages and the stages of induction for
the new employees, and finally application of suitable examples for analyzing and discussing the
training delivery methods and strategies in hospitality industry has been included.
TASK 1
Design and develop a job description and person specification
Job description- It is a statement which includes specifications of a particular job or
position in an entity. It describes the conditions along with responsibilities off the job. Every
applicant has to go through the specifications provided before applying for the job (MOKOENA,
2019).
Job Description
Role - Part time management trainee
Job classification- Expert
Job status- Permanent
Reporting to- Director of The Choice Hotel International
About Us- We are a hotel having number of chains around the world and were founded in the
year 1939. Are main business is to provide luxury hotel services and we also have franchise
for about 7118 properties in 41 different countries and territories across the globe.
Job brief
We are searching for a management trainee who can help us formulate and implement are
strategies for growth. This position is best suited for applications who wish to have valuable
experience in a managerial role with enhanced potential.