Small Enterprise Managing and Running a Small Business INTRODUCTION 1 TASK 11 P1 Main considerations of small enterprise need

Managing and running a small
business

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Main considerations of social enterprise or small enterprise needs.......................................1
TASK 2............................................................................................................................................3
P2 Different process of customer relationship management.......................................................3
P3 Small enterprise can develop transnationally and determine its advantages and
disadvantages..............................................................................................................................4
TASK 3............................................................................................................................................6
P4 Annual itemised monthly cash flow forecast showing variable and fixed cost set against
income.........................................................................................................................................6
P5 Break even analysis is implemented within the company.....................................................9
P6 Organisation financial statements........................................................................................10
TASK 4..........................................................................................................................................11
P7 Regulations and legislations that have impact on small enterprise......................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Small enterprises are an integral part of country and contributes to their economy as well.
In small companies, few individuals are working as well as these organisations gives various
opportunity of employment to applicants for improving their country's economy and living
standard (Ali and Babiker, 2017). For managing a small company in a better manner, there is
more needs for preparing proper techniques and policies which provides effective direction to
their employees for meeting firms objectives within a limited period of time. Small organisation
have limited enterprise linked operations as well as influence by those elements which are
existing within a workplace. Austin Fraser is an small organisation which is a recruitment and
consultancy company. Important areas where they are giving services of recruitment and
consultancy are human resource, engineering, information technology and many more. In this
report, it will be mentioned that some major considerations of small enterprise need to address
when the allocating and planning resources to complete enterprise linked objectives. Different
process of consumer relationship management for small enterprises as well as discussed about
key legislation and regulations which have influence on small organisation.
TASK 1
P1 Main considerations of social enterprise or small enterprise needs
Austin Fraser is a small organisation of recruitment and consultancy company in a field
of accountancy, information technology, animation, engineering and many more. As it is a small
size so it is not having much resources and money to provide its services to end users. This
organisation gives the best opportunity of employment to small companies as well as provide
best recruitment to local persons. Additionally, Austin Fraser enterprise management need to
have a good support of their retailer which aid in providing best services of consultancy to
unemployed along with employed persons (Bridge and O'Neill, 2012). The main purpose of this
enterprise to provide best services of employment to local persons for raising a living standard of
individual. Their are different factors which are needed to address by administration as per future
planning for meeting a common purpose. Some of main considerations are discussed in detail
below: Financial resources: These are very important resources as well as it is a backbone of
enterprise as it helps in conducting activities in a proper way. Having a minimum
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finance will give a adverse effect on the operations of small firms but it is not possible
to manage or run a enterprise activities. For better funds management within Austin
Fraser firm, there is a requirement to company to analyse their financial accounts of
organisation such as cash flow statements, profit and loss statement, balance sheet and
many others. It is helpful in rendering profit as well as loss of business. Employees and their skills: Workers are a main asset for a enterprise. Additionally, it is
a responsibility of HR to recruit a capable employees as well as they provide them
training so that they can work effectively within the firm. It is duty of human resource
department to deal with workers in a proper manner as well as involve them in making a
decision (Burns, 2016). It will be useful in meeting organisation targets within a limited
period of time. Vision, objectives and goals: It is important for every company to discuss their goals,
vision and objectives with their staff members which are linked with enterprise. It
provides best opportunity to Austin Fraser managers to develop different functions
which are needed to perform by employees. This kinds of model provide effective
guidance to employees for meeting their goals. In term of this, Austin Fraser
management have to provide training to workers by using best technologies and
strategies for improving effectiveness of work.
Techniques and tools in a analytical as well as structured way
There are two various strategies used by Austin Fraser company for efficient allocation of
resources as well as planning which are discussed in detail below: Critical path analysis: It is an proper approach used by manager of Austin Fraser for
finding out the different paths which are needed to complete for finish project on an
particular period of time. In this context, largest path is always selected due to it
consumes more time to complete (Chauma, 2017). through this respective organisation
find out short as well as easiest way of finishing project in appropriate manner. Gantt chart: This type of bar chart provides information linked with a schedule of
project. It is useful to determine within a limited period of time to accomplish a specific
project. It aid in effectiveness improvement of an employer about efficient allocations of
roles as well as responsibilities to all employees. With the assistance of Gantt Chart
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Austin Fraser can assign particular task to individual with there starting and finishing
date.
Importance of allocating and planning resources
There are some importance of planning and allocating resources which are discussed
below:
 Useful in meeting higher profits in a better way.
 Growth of employees potential skills.
 Make changes in internal strength of Austin Fraser by achieving flexibility in the
operations of enterprise (Cojoacă, 2017).
TASK 2
P2 Different process of customer relationship management
Consumer relationship management
It refers to practices, technology and strategies which company use to manage as well as
analyse interaction with customers with an purpose of improving their customers relationship. It
is a best techniques for managing a interaction and also maintain harmonious relations with new
as well as previous customers. It is useful in improving profit level of organisation. It aids in
sustaining their customers for a long time as well as sales improvement. In this, information and
data is collected with the help of different channels of communication like as email, telephone
etc.
Process of consumer relationship management Assessment of consumer value: It is useful for organisation in making good relations
with their customers. It is an management obligations to find out all requirements and
preferences in respect of quality as well as cost of previous products. It is a best approach
to collect customers view points and also their feedbacks for the aim of organising a
market research. By this, company they can know present trends of markets and
techniques to make changes in their present products. Those types of activities aid in
conducting a better practices to satisfy different needs as well as sustain loyalty for a long
period along with their trust towards the products or services. Major benefit of customer
value assessment is that company know about taste and preferences of customers as well
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