Managing Business Activities: Interrelationships, Objectives, Plans, and Monitoring Systems

This report evaluates the interrelationships between the different processes and functions of the company, developing plans to implement operational plans, and managing health and safety in the workplace. It also discusses the importance of linking the company's processes to its aims and objectives and monitoring systems. The report includes an organization chart, advantages and disadvantages of the functional organizational structure, and suggestions on how quality systems can be incorporated. It also includes an outline plan showing the work planned, methods to deliver on time within budgets and of appropriate quality standards, and mechanisms to ensure individuals and departments do not deviate from the plan. Finally, the report recommends implementing ISO (9001:2015) and Enterprise Resource Planning (ERP) systems.

Managing business activities

Table of Contents
INTRODUCTION......................................................................................................................3
Task 1: importance of business processes..................................................................................3
1.1 Organization chart and culture.........................................................................................3
1.2 Why it is necessary to link the company’s processes to its aims and objectives.............4
1.3 Evaluation to show how company process will be benefiting and suggestions...............5
Task 2 developing plans to implement operational plans..........................................................5
2.1Outline plan showing the work planned............................................................................5
2.2 The objectives develop as part of plan must be SMART.................................................6
2.3 Methods to deliver on time within budgets and of appropriate quality standards...........7
2.4 Make sure that individuals and departments do not deviate from the plan......................8
TASK3. MONITORING SYSTEMS.........................................................................................9
3.1 Make and justify recommendations.................................................................................9
3.2 Practical examples of a quality culture..........................................................................10
3.3 Present your proposed new structure.............................................................................10
3.4 Explaining and justifying the changes...........................................................................10
TASK4 managing health and safety in the workplace.............................................................11
4.1 Risk assessment..............................................................................................................11
4.2 Health and safety regulations and legislation applicable in TripleS..............................11
4.3 Systematic review of organisational health and safety policies and procedures...........12
4.4 Practical application of health and safety policies and procedures................................13
Conclusion................................................................................................................................13
REFERENCES.........................................................................................................................14

INTRODUCTION
Managing business activities is concerned with the day to day operations of the
business and issues related to those activities. The aim of this report is to focus on an
evaluation of the Interrelationships between the different processes and functions of the
company as these different elements of the organization are structured when they are first
seen. It also focuses on different areas of responsibility and the implementation of operational
plans. Moreover, this study is also concerned with the development of appropriate quality
systems and managing health and safety in the workplace.
TASK 1: IMPORTANCE OF BUSINESS PROCESSES.
1.1 Organization chart and culture
Organization Chart for the Current Structure of Triples:
The Functional organizational chart merges the straight line department and then the
command of the line organization in a vertical view representing functional authority.
Further it is been divided into the sub heads. For example: The Human Resource department
contains the HR offices and the team leader (Danis, De Clercq and Petricevic, 2011). They
have the authority to hire and fire workers. Therefore, they cannot give directives on
production or marketing matters.
Company’s Culture is linked To Its Functional Structure:
TripleS have a functional company structure. This construction has two characteristic:
hierarchy and function-based explanation. The hierarchy attribute refer to the vertical lines of
departments, command and authority throughout the organizational structure. For example,
except for the general head, every worker has a superior and they are divided into different
departments (Bohle and Quinlan, 2007). Leading and authorization comes from the top levels
management are implemented through middle managers down to the rank-and-file employees
1 | P a g eIllustration 1: Functional Structure of TrippleS

in the TripleS stores. Whereas, the functional explanation characteristic of the company’s
organizational structure pertain departments of employees accomplishing their certain
functions. For example, TripleS has a department for the function of human resource
management (HRM). The company also has a department for the function of finance and
accounts, and another department for the function of marketing (Robertson. and Robertson,
2006). These are just some of the many functional departments in TripleS organizational
structure.
Advantages:
 The main effect of TripleS functional organizational structure is the power of
corporate managers to easily influence the full organization. Efficacious monitoring and control are achieved through TripleS functional
organizational structure.
Disadvantages: The middle and subordinate levels of the organizational structure cannot easily alter
business practices because of the extended communications.
Evaluation of the interrelationships between the different functions and processes
involved in the company:
The interrelationship between the different function and the processes involved in the
company is that the employee can end up with departments which make it easy to handle
workers. An employee of TripleS may work in their department to department that relate to
one particular function.
1.2 Why it is necessary to link the company’s processes to its aims and objectives.
It is necessary to link the company’s processes to its aims and objectives because it
amend and intensify functional execution. It also moves rapidly from strategy preparation and
designing to strategy execution. Moreover, it Increases worker's morale and modify retention.
This in turn makes ownership in the company's attainment, resulting in more number of
engaged employees and rise in retention rates.
In the case of TripleS:
There is a correlation between a booming company like TripleS and their efficacious
goal setting process, and employees are the proprietor of the process. In TripleS, Managers
and the entire executive team becomes a part of the system to help each worker to work for
that objective. This in turn helps the company in full engagement of the manpower and
promoting every employee across the organization in centering and successfully attaining
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company's aim collectively. By considering all associates of TripleS, each employee feels a
greater sense of trueness and commitment to the company and to perform at higher levels.
TripleS productivity and profitability can be directly traced to the performance of employees
working to achieve individual goals (Bohle and Quinlan, 2007).
1.3 Evaluation to show how company process will be benefiting and suggestions
Company process will be benefiting in Aim setting that allows for a faster execution
of TripleS strategy. Without good coalition to strategy, every bit of forward movement is a
struggle. With everyone working together towards the same objectives, the organization can
execute strategy faster, with more malleability and adaptability. Basically, Company process
and goal alignment strengthens leadership and creates organization gracefulness
(Rademakers, 2012).
When employees of TripleS work on individual goals that are allied with the total
organizational goals, they are efficaciously sharing the responsibility for reaching the same
objectives in the business process (Danis, De Clercq and Petricevic, 2011). Moreover,
managers can determine it simply and step in with necessary coaching or additional resources
to the employees.
Suggestions on how quality systems can be incorporate:
Quality systems can be incorporate in different ways. They can be:
 By establishing a vision for the worker in TripleS.
 Setting higher-quality standards for workers.
 Building motivation within the organization.
 Helping in fighting the resistance to alteration within the company.
 Helping in directing and staffing the corporate culture.
TASK 2 DEVELOPING PLANS TO IMPLEMENT OPERATIONAL PLANS.
2.1Outline plan showing the work planned
Activities
Duratio
n Preceding
1 A Reviewing business operations 2 weeks
2 B Identifying loopholes 2 weeks 1
3 C Identifying changes required 2 weeks 2
4 D Planning up new processes 3 weeks 3
5 E Setting up SMART objectives 1 week 3
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6 F Creating plans for changes 2 weeks 5
7 G Technological developments 3 weeks 5
8 H Implementing the plans 1 week 6
9 I Reviewing and monitoring 2 weeks 8
10 J Execution of new process into daily operations 1 week 9
2.2 The objectives develop as part of plan must be SMART The above plan shows the objectives are SMART and structured. In TripleS, this can
be done through:
 To increase the number of employees to 5% - to increase the employee engagement in
TripleS, they need to come up with excellent recruitment and selection criteria.
Employee engagement measurement tool is designed to initiate companywide
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transformation to create sustainable growth. the well-established connection between
employee engagement and key performance outcomes are
1. employees ratings
2. profits
3. productiveness
4. employee turnover
5. safety incidents
6. absenteeism
7. quality (defects) To decrease the number of employee's complain resolving time to 2-1`.5 hrs - To
decrease the number of employee's complain resolving time the company must start
new grievance systems. They must start this grievance and suggestion system as a part
of HR department. Any problem related to employee and suggestion can ask and
given in that HR department respectively (Robertson. and Robertson, 2006). This in
turn will reduce the resolving issues time related to employees of TripleS. Maintain the employee retention rate 10% - To maintain employee retention rate the
company must : Create the Right Culture- TripleS culture should match the type of employee they
want to employ, whether it is for strict workplace or a more casual, laid-back
atmosphere. Offer Training- sending workers to an acquisition centre and providing membership
to e-learning sites accessible because they are an investment in company's career
(Danis, De Clercq and Petricevic, 2011).
 Offer Benefits- TripleS can provide the ability to work from home, more flexible
vacation offerings, and performance bonuses.
2.3 Methods to deliver on time within budgets and of appropriate quality standards
To make sure that the new package is within a budget in TripleS.
We have to lookout for some factors. They are:
Organizational objectives- TripleS objectives need to be formed and to be
accountable for accomplishing goals, which is the duty of the management team, board or
business owners. The budget provides the financial resources to achieve business aims. If
TripleS Company has outgrown its facility and there is an objective to increase space, there
needs to be budgeted to expand or move the business dealings (Useem, 2014).
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Fixed Cost Predictions- Sticking fixed costs are simply a matter of looking at the
monthly predictable costs that do not modify. For TripleS, Fixed costs do not alter and are a
minimal expenditure that needs to be funded in the budget. For example, in TripleS if there
are wide-open staff positions, the cost to fill those positions should be part of fixed cost
predictions (Rademakers, 2012).
Variable Cost Prediction- Variable costs are costs that change state from month to
month, supply costs, overtime costs, etc. These are expenses that can and should be budgeted
and controlled in TripleS. For example, in TripleS if higher Christmas sales drive overtime
costs temporarily, those costs should be budgeted.
To make sure that the new package is on time and within quality.
By considering:
 Setting higher-quality standards for workers.
 Building motivation within the organization.
 Helping in fighting the resistance to change within 6 months to 1 year.
 Helping in directing and staffing the corporate culture.
 By establishing a vision for the worker in TripleS within a time frame (Rademakers,
2012).
2.4 Make sure that individuals and departments do not deviate from the plan
The effective monitoring and controlling mechanisms are implemented by the factors.
They are: From the above Operational Plan, the adjacent step in the business preparation
process after the Strategic Plan has been formed (Bohle and Quinlan, 2007). The
strategies identified in the Strategic Plan become the beginning point for the
operational Plan. The factors are: Assigning Human Resources- In TripleS Company, all strategies must have a manager
that is accountable for that strategies execution for monitoring. If they are not
responsible for the strategy, it is highly apt that it will not be implemented. In the
operational plan of TripleS HR manager is responsible for the strategy monitoring and
control. It is their job role. Setting deadlines - For monitoring and control in TripleS, the purpose is to insert a
time line for each strategy in the operational Plan is to give order to the great many
tasks that need to be done. There are always limited resources. So in the company, at
any given time, decisions need to be made as to priorities and where work effort
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should be focused. There is no use focusing work effort on strategies that do not need
to be completed on deadlines (Danis, De Clercq and Petricevic, 2011).
 Setting performance index- for checking the performance of employees and
monitoring them in a recruiting firm like TripleS. There are a number of grounds why
it is a generic practice of business planning to set performance index. The word
performance index is characterized as a standard or target that should be achieved. If
the standard is reached or the target is accomplished, then the strategy might be
considered as success (Useem, 2014).
TASK3. MONITORING SYSTEMS
3.1 Make and justify recommendations
To meet the quality standards new ISO (9001:2015) sets out the requirements of a
quality management system. Checking that the system works is a vital part of ISO
(9001:2015). It is recommended that an organization such as TrippleS performs internal
audits to check how its quality management system is working. They also may decide to
invite an independent certification body to verify that it is in agreement to the standard but
there is no essentiality for this. Instead, it might invite its clients to audit the quality system
for themselves (Robertson. and Robertson, 2006).
Enterprise Resource Planning (ERP)
TripleS follow ERP system to achieve its objectives. The ERP system means a shared
database that aid multiple role used by different business concern. In other words this means
that workers in different divisions—for example, accounting of employees and sales can rely
on the identical content for their particular needs. At its center, ERP aid worker do their jobs
more with efficiency by change of integrity obstacles between business enterprises
(Rademakers, 2012). More generally, an ERP solution that improves business conformity
with regulative standards and reduces risk. It also intensifies employee’s service by providing
one source for request and relationship tracking.
In this way ERP system is implemented in TripleS so that employees have access to
accurate information that enables them to make better decisions faster. It also helps the
company to achieve the objectives in most efficient way, on time and meeting organizational
standard of quality.
3.2 Practical examples of a quality culture
To improve the quality culture of triples some examples are as follows :
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In TripleS, diving work in teams, rather than individually, employees make better
relation with their colleagues and the company, and create better results. This in turn removes
performance pressure from the individual and better performance is given by everyone
(Bohle and Quinlan, 2007).
Achieving quality requires continues learning for every employee in an organization
and that learning needs to be part of the company's culture. In TripleS, to improve quality not
only should staff members be learning from others in the organization, but they should also
be encouraged to take courses, to attend sponsored training and workshops, and should visit
other organizations to see to their culture (Danis, De Clercq and Petricevic, 2011).
3.3 Present your proposed new structure
TripleS can also follow line structure proposed by me. I am the front – line manager
of the company which can be seen in this new proposed organizational structure. This
structure is easy to handle by the company. This in turn helps the company and managers to
assign responsibilities and authority that can be easily transferred to lower level (Robertson.
and Robertson, 2006).
3.4 Explaining and justifying the changes
Benefits of the changes are:
 With the above changes division of authorization and responsibility of every
person can be clearly defined. Everyone knows as to whom they can issue orders and
to whom they are accountable (Useem, 2014).
 Punctual Decisions, as the superiors enjoy full authority, fast decisions can be taken
by them. Such decisions are executed quickly also.
8 | P a g e
Illustration 1: line structure

 Powerful Discipline can be maintained because of direct authority responsibility
relationships, discipline can be maintained more effectively. Direct supervision and
control can also helps in maintaining powerful discipline among the employees of
TripleS.
TASK4 MANAGING HEALTH AND SAFETY IN THE WORKPLACE.
4.1 Risk assessment
The process followed by the TripleS for risk assessment is as follows: Finding hazards: The first step is to identify the hazards by using different
techniques like asking to the employees, getting feedback, through a round at
workplace and thinking about the activities which can harm the employees (Danis, De
Clercq and Petricevic, 2011). Determining the elements harmed: The next step is to determine how those hazards
can harm the employees. Company can directly ask about it to the employees because
sometimes it is not possible to notice everything. Firm should also identify the
employees to whom hazards can harm or injure. Evaluation of risk and determination of precautions: Risks are part of daily life;
one cannot remove it from their lives. So it is important to evaluate those risks for
controlling them. Company need to find out appropriate precautions which can
prevent those employees from harm or any type of injury (Rademakers, 2012).
 Assessment updates: Workplaces generally stays the same so it will need review of
assessment anytime in future. The company sooner or later brings new changes into
the procedures, equipments, etc. which could lead to new hazards and risk. So
company need to update the risk assessment process time to time (Bohle and Quinlan,
2007).
4.2 Health and safety regulations and legislation applicable in TripleS
Healthy and Safety
Regulations Relevant Areas Utilize Correctly or not
The workplace Regulations
1992
Safe pass ways, proper lighting,
heating and ventilation, proper
facilities like refreshment,
toilets, etc. Yes
Display Screen Equipment For the employees who Yes
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(DSE)Regulation 1992
regularly uses DSE. Providing
them eyesight test, adjustable
furniture, safety information
(Useem, 2014).
The Reporting of injuries,
Diseases and Dangerous
Occurrences Regulation 1995
Employees need to report about
any injury or diseases like
death, eye injury, electric
shock, recording the incident
into accident book along with
date and time. No
The Working Time Regulations
1998
Right to annual leave, rest
breaks and working time limit. Yes
Health and Safety at Work
Regulation 1999
Providing training to
employees, written policy,
assessment of risk. No
4.3 Systematic review of organisational health and safety policies and procedures
Healthy and Safety
Regulations Reviews Actions
Personal Protective Equipment
at Work Regulations 1992
Company does not have any
suitable personal protective
equipment. This leads to
carelessness towards
employees. No training on the
use of such equipments.
Firm need to provide
appropriate equipments for
personal safety like goggles,
face mask, fire extinguisher,
protective footwear, etc. It
should also provide
instructions and training for
their use (Robertson. and
Robertson, 2006).
Health and Safety at Work
Regulation 1999
Company does not provide
training for safety factors.
Employees are also unaware
Company need to provide
training for the safety of
employees. It should also
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about the risks that can be
occurred in their work
(Rademakers, 2012).
make them aware about the
accidents, risks or injuries
through which they can meet
anytime. It should also keep
all policies in written form.
4.4 Practical application of health and safety policies and procedures
The applications of health and safety policies and procedures in TripleS are as
follows:
 Firm can provide different types of benefits to the families of injured employee.
 Organization can explain the policies and procedures at the time of induction with the
help of video, presentation, etc.
 It can provide protective equipments like face mask, goggles, safety jackets,
protective footwear.
 Company can also introduce a booklet having roles and responsibility of Health and
safety. The booklet should have all types of injuries which employees can face and
the precautions.
 Company should provide proper rest break and does not allow employees to work
more than the working time. This keep they stress free and fresh which leads to proper
awareness (Useem, 2014).
CONCLUSION
It can be concluded that TripleS follows a functional company structure. The
company's productivity and profitability can be directly traced to the performance of
employees working to achieve individual goals. When employees of TripleS work on
individual goals that are allied with the total organizational goals, they are efficaciously share
the responsibility for reaching the same objectives in the business process. To meet the
quality standards TripleS follows ERP system to achieve its objectives. In summation
company manages its health and safety in the workplace.
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