Managing Change, Disputes, Arbitration and Mediation in Project Management

(Insert Student Name) / (Insert Student Number) - PPMP20013Unit Portfolio for Week 9
Week 9: Manage change, disputes, arbitration and mediation.
Reading samples Learning
outcomes of the
unit
Learning from your weekly study, experience, this and
prior unit readings and assignments
Supporting
documentation
including any
prior learning
Mandatory Readings
 Smith Chapters 4,
15&20;
Case Study
 QBCC.
1. Review using clear
terminology the
key areas and
processes of
project, program
and portfolio
management
practices as applies
to asset rich
organisations.
From the mandatory readings, I learned that the changes are important in order
to improve the processes of the project and deliver the required outcome as per
the needs of the client. The disputes take place when there is resistance to
change. In order to make the people understand about the need to implement
the change, it is important to effectively communicate the goals of the project to
all people concerned. The change is important to maintain the quality and
reduce the risks (Project-Management-Skills, 2018).
The effective management of the quality of the project is important so that the
high quality project can be delivered. The negotiation at the time of the project
contract is important so that the demands can be met effectively. The reading
material helped in establishing the understanding related to the managing the
change disputes and mediation.
PPMP20013 Unit Profile
PPMP20013 Moodle
Web site
Have you any insights
you can add from other
units you have studies or
readings you’ve made?
Mandatory Readings
 Smith Chapters 4,
15 & 20;
Case Study
 QBCC.
2. Discuss the
relevance of tools
and techniques for
investigating and
describing project
process related to
developing new
workings, facilities,
equipment, plant
and processes for
justifying,
designing,
developing, or
maintaining
The management of the disputes is possible when proper plan and processes
are followed. The existing facilities and the equipment can be maintained when
the right process is followed. Through the reading material, I learned that it is
important to develop the change management plan and the communication
plan in order to make sure the effective management of the project and
eliminate the risks in the project completion (Morris & DeLapp, 1983). All the
documents related to the project should be maintained properly so that the
right information can flow among the teams.
PPMP20013 Unit Profile
PPMP20013 Moodle
Web site
Have you any insights
you can add from other
units you have studies or
readings you’ve made?
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