Managing Change, Disputes, Arbitration and Mediation in Project Management

This unit portfolio discusses the importance of managing change, disputes, arbitration and mediation in project management. It highlights the relevance of tools and techniques for investigating and describing project processes related to developing new workings, facilities, equipment, plant and processes for justifying, designing, developing, or maintaining. The reading material emphasizes the need for effective communication, negotiation, and documentation to manage change and reduce the chances of disputes. It also stresses the importance of teamwork and professionalism in project management.

(Insert Student Name) / (Insert Student Number) - PPMP20013Unit Portfolio for Week 9
Week 9: Manage change, disputes, arbitration and mediation.
Reading samples Learning
outcomes of the
unit
Learning from your weekly study, experience, this and
prior unit readings and assignments
Supporting
documentation
including any
prior learning
Mandatory Readings
 Smith Chapters 4,
15&20;
Case Study
 QBCC.
1. Review using clear
terminology the
key areas and
processes of
project, program
and portfolio
management
practices as applies
to asset rich
organisations.
From the mandatory readings, I learned that the changes are important in order
to improve the processes of the project and deliver the required outcome as per
the needs of the client. The disputes take place when there is resistance to
change. In order to make the people understand about the need to implement
the change, it is important to effectively communicate the goals of the project to
all people concerned. The change is important to maintain the quality and
reduce the risks (Project-Management-Skills, 2018).
The effective management of the quality of the project is important so that the
high quality project can be delivered. The negotiation at the time of the project
contract is important so that the demands can be met effectively. The reading
material helped in establishing the understanding related to the managing the
change disputes and mediation.
PPMP20013 Unit Profile
PPMP20013 Moodle
Web site
Have you any insights
you can add from other
units you have studies or
readings you’ve made?
Mandatory Readings
 Smith Chapters 4,
15 & 20;
Case Study
 QBCC.
2. Discuss the
relevance of tools
and techniques for
investigating and
describing project
process related to
developing new
workings, facilities,
equipment, plant
and processes for
justifying,
designing,
developing, or
The management of the disputes is possible when proper plan and processes
are followed. The existing facilities and the equipment can be maintained when
the right process is followed. Through the reading material, I learned that it is
important to develop the change management plan and the communication
plan in order to make sure the effective management of the project and
eliminate the risks in the project completion (Morris & DeLapp, 1983). All the
documents related to the project should be maintained properly so that the
right information can flow among the teams.
PPMP20013 Unit Profile
PPMP20013 Moodle
Web site
Have you any insights
you can add from other
units you have studies or
readings you’ve made?
1 of 4

(Insert Student Name) / (Insert Student Number) - PPMP20013Unit Portfolio for Week 9
Reading samples Learning
outcomes of the
unit
Learning from your weekly study, experience, this and
prior unit readings and assignments
Supporting
documentation
including any
prior learning
maintaining
existing facilities
and equipment
within the context
of their
technological and
asset lifecycle
status.
Mandatory Readings
 Smith Chapters 4,
15 & 20;
Case Study
 QBCC.
3. Present and
interpret major
processes that are
based on sound
policy, information,
and research that
enable project
justification,
tenders, contracts,
and selection
criteria to occur in
an asset rich
organisation.
The contract of the project should be agreed between the project manager and
the client, after the clear communication and the proper documentation of the
project requirements and the conditions. The proper documentation of the
project helps in circulating the right information among the project team. The
chances of disputes get reduced when the team understand the requirements of
the clients. It has been found that the policies of the project management
should be followed to eliminate the chances of disputes.
PPMP20013 Unit Profile
PPMP20013 Moodle
Web site
Have you any insights
you can add from other
units you have studies or
readings you’ve made?
Mandatory Readings
 Smith Chapters 4,
15 & 20;
Case Study
 QBCC.
4. Critically analyse
management
strategies and
operational
activities from a
broad perspective
to ensure safety
and quality, to
avoid overruns or
In order to manage the change and the disputes, it is important to adopt the
right strategies. It is important to manage the project in an effective manner so
that the disputes will not arise (O'Dea, 2018). The identification of the reason
behind the disputes is important so that the right strategy can be implemented
to eliminate the disputes. The strategies should be developed so that the
change can be implemented in the project without the disputes and resistance.
PPMP20013 Unit Profile
PPMP20013 Moodle
Web site
Have you any insights
you can add from other
units you have studies or
readings you’ve made?
2 of 4

(Insert Student Name) / (Insert Student Number) - PPMP20013Unit Portfolio for Week 9
Reading samples Learning
outcomes of the
unit
Learning from your weekly study, experience, this and
prior unit readings and assignments
Supporting
documentation
including any
prior learning
rework, to manage
variations and
claims, and to make
decisions to
discontinue or
close projects.
Mandatory Readings
 Smith Chapters 4,
15 & 20;
Case Study
 QBCC.
5. Demonstrate an
effective,
professional level
of teamwork and
communication and
support
collaborative peer
group learning.
In order to ensure and establish the teamwork, it is important to communicate
with the team about the change and the need to implement the change in the
project plan and the processes. Through supporting and guiding the team
members, it is possible to manage the change and reduce the chances of
disputes. The professionalism can be maintained through following the strategic
plans and ensuring continuous communication.
PPMP20013Unit Profile
PPMP20013 Moodle
Web site
Have you any insights
you can add from other
units you have studies or
readings you’ve made?
References
Morris, P. W., & DeLapp, S. E. (1983). Managing change through project management : Secret Ingredients for Blending American and Japanese
Management Technology. Project Management Quarterly, 14(2), 60–70.
O'Dea, T. (2018). Strategies for Managing Change: The Project Manager. Retrieved from Projectsmart.co.uk: https://www.projectsmart.co.uk/strategies-
for-managing-change-the-project-manager.php
3 of 4