Managing Change through Responsible Leadership

This report discusses the importance of change management in organizations and provides insights from an interview with a change leader. It explores the key skills required for effective change leadership and how these skills can be applied in future work situations. The report also highlights the role of the change leader in managing the change process and assessing their effectiveness.

Running head: MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
Managing Change through Responsible Leadership
Name of the Student
Name of the University
Author Note

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Executive Summary:
The main aim of this report is to provide a brief why the change management process
is very much vital for the organization. In this report an interview has been taken of Mr Alex
Smith and from that interview the importance of the change management process in the
organizations has been assessed. For perfect execution of a change management plan the
change leader must have some key skills which are elaborated briefly in this report. Also,
learnings from the interview has been assessed in this report and how this learnings can be
implemented in similar future projects has been assessed.

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Table of Contents
1. Introduction:...........................................................................................................................3
2. Change Leader Roles:............................................................................................................3
2.1 Description of the Change Context:.................................................................................3
2.2 Description and Analysis of Change Leadership Roles Undertaken:..............................4
3. Change Leader Effectiveness:................................................................................................5
3.1 Analysis of competencies demonstrated:.........................................................................5
3.2 Assessment of the Effectiveness of the Change Leader:.................................................6
4. Lessons from the Interview:...................................................................................................6
4.1 Learnings from the Interview:..........................................................................................6
4.2 How this Lessons can be Applied in the Future Work Situations:..................................7
5. Conclusion:............................................................................................................................8
References:.................................................................................................................................9
Appendix A: Details of the Interviewee and the Questions Asked..........................................11

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1. Introduction:
The changes in the management process of any organization is known as the term
change management (Hayes, 2018). This change management is the collection of most of the
approaches which is used for support team, individuals and the organizations for processing
some changes in the organizational operations. The most common changes which occurs
within the organization are the process reviews, technical evolution, customer habit changes
and due to some organizational restructuring (Cameron & Green, 2015). The change
management deals with various different types of different disciplines from the social and
behavioural science to business solution and information technology.
In this paper an example of the change management will be given as per basis on an
interview of a change leader who has experience of the managing and leading change in past
cases. To elaborate this change management briefly, description of the change context and
analysis of the change leadership will be done. To describe the effectiveness of the change
leader, analysis of the competences will be done which will be described by the change
leader. From that analysis effectiveness of the change leader will be assessed. In further
discussion learnings from the interview will be assessed and how this learnings will be
applied in some real world situations will be evaluated.
2. Change Leader Roles:
2.1 Description of the Change Context:
In this article the change management process in the New Jet Airlines will be
described briefly. This New Jet Airline is one of the largest airlines organization in the
Australia. In the recent time this organization is facing various types of issues for which the
business of this organization was facing a huge amount of loss. The executives of the
organization identified that some organizational change is required for addressing this issues.

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The main issue with the organization was that it was very much inefficient and due to that it
was wasting lots of valuable resources. To mitigate this problem the CEO of the organization
decided to reconstruct the whole organization and perform this operation the best way was
implementing a change management plan.
To perform this changes in the organization the CEO selected Mr Alex Smith who is
the general manager in the headquarters of the New Jet Airlines. All the information
regarding the changes were supplied to the Mr Smith which are important for reflecting the
changes in the organization. As Alex was the head of this change management plan he
becomes the most important person for the organization on that particular time (Goetsch &
Davis, 2014). Alex also needed to create a particular team for executing the change
management plan. To develop the team Alex chosen the most experienced employees from
the organization.
2.2 Description and Analysis of Change Leadership Roles Undertaken:
During the interview session, Mr Alex Smith stated that as the head of the change
management process he needs to perform various types of tasks from management to
implementation which are very much crucial. Alex stated that it is very much important to
provide an insight of the changes within the organisation to the employees. To provide these
insight, Mr Alex implemented his change management leadership which gave the reason for
reconstructing the organization to the rest of the employees of the organization. By providing
the reason actually Alex prepared the employees of the organization for the upcoming
changes (Van der Voet, 2014). Initially, under the management of the Mr Alex Smith the
New Jet Airlines started to reduce the workforce of the organization which was required to
reconstruct the organization. As the head of the change management plan Alex created his
own team with the most experienced employees in the organization. The team faced several
of problems while executing the change management plan (Hrebiniak, 2013) and in this kind

5MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
of situations Mr Smith motivated them. From the interview it is also assessed that the Mr
Alex proposed an award distribution plan after the successful reconstruction of the
organization. This award has motivated the change management team thus better efficiency
achieved. From the interview also the importance of the communication within the
origination has been assessed. Taking the responsibility of the change management, Alex has
also stated that he needed to distribute all the information regarding the change management
plan to the specific department (Kerzner & Kerzner, 2017) of the organization so that all the
changes can be executed without any type of error.
3. Change Leader Effectiveness:
3.1 Analysis of competencies demonstrated:
When Alex was interviewed he stated the main competencies which are required for
him to perfectly handle the project of the change management. This list of competencies was
including personal resilience, trust building, coaching, forcing clarity and organization.
According to Alex personal resilience is important for this project as the team members
needed to learn quickly how to work with few resource and a small team (Griffiths et al.,
2015). Trust building is another factor that identified by Alex as an effective skill for the
change management plan (Savolainen, 2014). According to Alex the speed of the project is
directly proportional to the trust of the employees with the project manager, which was Alex
himself. While considering coaching, it was important for the Alex because he needs to deal
with peoples in the organization who was facing problems due to the changes which is
important for the successful execution of the project (Garvey et al., 2017). Alex stated that
forcing clarity as early as possible is important for change management plan to deal with the
uncertainty of an important capability of different type of ideas. These ideas are important for
the managers to shape the changes which assessed previously. Lastly, in the interview Mr
Alex discussed about the importance of the organisation of the change management team. A

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perfect organisation is important to create a sensible plan (Chettiparamb, 2014) by assessing
how the things will perform with the initiated plan.
3.2 Assessment of the Effectiveness of the Change Leader:
From the interview it has been assessed that Alex was so much effective in his
position and was a perfect choice by the CEO of the New Jet Airline organization. Alex
perfectly builder the trust between him and the other members of the team which actually
beneficial both for the organization and for the Alex as the project completed successfully
before the given deadline. Initially, the project team was very small as there was less number
of experienced employees in the department. Thus it was very much important for Alex to
reach to the project goal with these small team. To solve this problem Alex initiated personal
resilience which is very much effective when working with a small team (Rice & Liu, 2016).
Thus from his position he was so much effective to manage the team. Also, Alex was very
much confident on the decisions that made by him. This confident of him has stronger the
team mentally that has contributed in the successful competition of the project (Imhoff &
Bruder, 2014). Side by side Alex has provided coaching to the peoples who was facing
problems due to the changes in the organization. Thus Alex just not only managed the
internal factors of the project but also he has managed the external factors related with the
project which makes him one of the most effective managers in the history of the New Jet
Airlines.
4. Lessons from the Interview:
4.1 Learnings from the Interview:
From the interview of Mr Alex Smith on the process of the change management it has
been learned that this type of process is very much important for the organizations when they
are suffering from some organizational problem. This processes is also very much important

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for the success of the organization. From the interview it has been assessed that one of the
main reason behind the change management is the increased competition in the market. Also,
this is extremely important for the change leaders to identify which skill sets are important
for them to perfectly execute the change management process which has been learned from
the interview. The change leaders not only just identify the skills sets but also they must
enhance this skill sets of them (Kilkelly, 2014). From this statement it has been learned that
though the change leaders may have a vast amount of experience from the past, still they
need to constantly improve their behaviour and implementation techniques with the
successful changes which will make them more and more efficient. Also the change leaders
must have inter personal skills, good vision and strong communication power which all are
the pillar of success in the change management process.
4.2 How this Lessons can be Applied in the Future Work Situations:
The learnings from the Alex’s interview states that role of the change leader is very
much vital in the change management processes and regarding that the skill sets of the
change leader is the most important point. This skill sets can be improved by mitigating the
challenges which is faced by the change leaders. Thus this lessons can be applied in the
future work situations. To apply these lessons perfectly a workshop can be implemented
where the perfect solution will be assessed based on the learnings from the past (Wenger-
Trayner et al., 2014). Also, from the above learnings an action plan can be created which will
help to create habits. This habits in the real time work situation can help to implement the
changes faster. Enhancing the ability of the leader is also vital through proper training is
important to apply the lessons in the future work situations. From the learnings, leader can be
prepared for the potential challenges of the future which can be faced by them personally
during the execution of the change management plan. This is helpful for the change leaders to
ensure their strengths on the perfect execution of the change management plan.

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5. Conclusion:
From the above discussion it can be concluded that the process of the change
management is very much important for mitigating the structural issues of the organization
and for the organizational success. In this report an interview has been done with the Mr Alex
Smith on his leadership of the change management project in the New Jet Airlines. From the
interview of the Mr Alex Smith it has been assessed that there are various key skills which a
change leader must have to perfectly execute the processes of the change management. These
skills are the personal resilience, trust building, coaching, forcing clarity and organization.
From the interview why these skills sets are required has been assessed briefly. An effective
change leader is the most vital point of an organizational change management process. Thus
it is important to identify whether Alex is efficient or not for the designated role which has
been done in this report. From the assessment of the efficiency it is understood that Mr Alex
Smith is very much efficient as a change leader. Also, the learnings from interview of Mr
Alex Smith has been discussed in this report and how this learnings can be implemented in
the future works is elaborated properly.

9MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
References:
Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide
to the models, tools and techniques of organizational change. Kogan Page Publishers.
Chettiparamb, A. (2014). Complexity theory and planning: Examining ‘fractals’ for
organising policy domains in planning practice. Planning Theory, 13(1), 5-25.
Garvey, B., Garvey, R., Stokes, P., & Megginson, D. (2017). Coaching and mentoring:
Theory and practice. Sage.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence.
Upper Saddle River, NJ: pearson.
Griffiths, F. E., Boardman, F. K., Chondros, P., Dowrick, C. F., Densley, K., Hegarty, K. L.,
& Gunn, J. (2015). The effect of strategies of personal resilience on depression
recovery in an Australian cohort: A mixed methods study. Health:, 19(1), 86-106.
Hayes, J. (2018). The theory and practice of change management.
Hrebiniak, L. G. (2013). Making strategy work: Leading effective execution and change. FT
Press.
Imhoff, R., & Bruder, M. (2014). Speaking (un‐) truth to power: Conspiracy mentality as a
generalised political attitude. European Journal of Personality, 28(1), 25-43.
Kerzner, H., & Kerzner, H. R. (2017). Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Kilkelly, E. (2014). Creating leaders for successful change management. Strategic HR
Review, 13(3), 127-129.

10MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
Rice, V., & Liu, B. (2016). Personal resilience and coping with implications for work. Part I:
A review. Work, 54(2), 325-333.
Savolainen, T. (2014). Trust-building in e-leadership: A case study of leaders' challenges and
skills in technology-mediated interaction. Journal of Global Business Issues, 8(2).
Van der Voet, J. (2014). The effectiveness and specificity of change management in a public
organization: Transformational leadership and a bureaucratic organizational
structure. European Management Journal, 32(3), 373-382.
Wenger-Trayner, E., Fenton-O'Creevy, M., Hutchinson, S., Kubiak, C., & Wenger-Trayner,
B. (Eds.). (2014). Learning in landscapes of practice: Boundaries, identity, and
knowledgeability in practice-based learning. Routledge.

11MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP
Appendix A: Details of the Interviewee and the Questions Asked
Name: Alex Smith
Role: General Manager
Organization: New Jet Airlines
Date of Interview: 21/12/18
Medium of Interview: Skype
Questions Asked:
1. Please elaborate the about your current organization and is there any cases that change
management process has been applied to your organization?
2. What role was played by you on that change management process?
3. Why your organization needed that kind of change?
4. Was the change management plan successful?
5. As change leader which skills you think the most important ones to successful in these type
of projects?
6. Do you think you were effective enough for the designated role of you?
7. What the learnings of yours from the change management process as a change leader?
8. How can you use these learnings for your next change management process?
9. What are the feedback of your seniors about your performance as a change leader?