This article discusses the change issues faced by New Jet Airlines and the impact of these issues on the organization. It also provides strategies to resolve these change issues through responsible leadership.
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Running head: MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP Managing Change through Responsible Leadership Name of the Student Name of the University Author Note
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1MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP Table of Contents Introduction:...............................................................................................................................2 Change issues faced by New Jet Airlines:.................................................................................2 Impact of the Change Issues:.....................................................................................................4 Strategies to Resolve the Change Issue:.....................................................................................5 Conclusion:................................................................................................................................7 References:.................................................................................................................................8
2MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP Introduction: In an organization, a change might be required because of several types of reasons. In most of the cases, this change is required for the organization because proper changes help the organizations to gain a competitive edge and can gain the business growth(Benn, Edwards&Williams,2014).Thesechangescanoccurinthevarioussectionofan organization which includes the technology sector, customer needs, growth opportunities and intheeconomyoftheorganization.Wheneversomechangeisinitiatedwithinthe organization, there can be various types of issues which can bother the organization(Jones, 2013). The common issues which are faced by the organizations after implementing changes are the communication-related issue, conflict issue and the resistance issue. In this paper, several of change issues which are currently faced by the New Jet Airlines will be described briefly.As the New Jet Airlines is currently facing the change related issues, there are several impacts on the organization regarding it. In this report, the raised issues due to the change issue will be discussed. Also, for the organization, it is very much important to resolve the issues properly. To resolve these issues, several strategies need to be identified and will be discussed in this paper. Change issues faced by New Jet Airlines: In the case of the New Jet Airlines due to the changes in the organizational processes various types of issues raised within the organization. The first issue was regarding the cultural changes. When the changes implemented in the New Jet Airlines for improving the organizational processes, it actually affected the cultural practices of the overall organization and due to that employee sustainability issue raised in the organization. Due to that most of the employees of New Jet Airlines were leaving their jobs and was demanding the previous cultural practices that the organization used to follow. Many of employees designated this
3MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP behaviour of the organization as a serious betrayal or injustice against them(Alvesson & Sveningsson, 2015). As the culture of the organization was changed, there was also a change in the working environment of the organization and due to that many of the employees of the organization were also concerned about their job roles whether it is remaining same or there might be some changes. The New Jet Airlines also faced some issues due to technological changes in their organizational processes. Many of the old employees were not capable of using the new technologies which were implemented by the organizations, and due to that, they were facing problems to perform their job role(Baldwin & Scott, 2013). Again, for this reason, many of the experienced employees resigned from the New Jet Airlines. Conflict is another big issue which raised in the New Jet Airlines due to the changes in the organization. Due to the change in the working environment and in the culture of the organization this conflict raised. It was not necessary that every employee of the organization was against the change. Some of the employees of the organization especially, the new ones liked the new culture and the working environment of the organization while the other was against that culture(Rahim, 2017). Thus due to that, there was a conflict between two groups of employees within the organization. Communications issue is also a big concern for the organization when this type of change occurs within the organizations. The issue regarding communication can occur in the organization due to both responsible leadership and due changes in the organizationKeyton et al., 2013). In the scenario of New Jet Airlines due to recent changes in the organization, many new employees have joined the organization, but they are not communicating with the rest of the team properly. The prior reason behind that, new employees are not getting proper support from the high authorities which are the leaders of them. Also, due to the changes,
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4MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP there is a separation between the new employees and the old employees which created a communication gap between those two groups. Impact of the Change Issues: All the above-discussed issues have impacted the New Jet Airlines in several ways. As the organization is currently going through a cultural change, it has been assessed that many of the employees are leaving the organization. Due to that, the organization is facing employee crisis issue and their regular day to day work is hampered(Inglehart, 2018). With many of the employees already resigned from the company many others have provided a hint that they are also wanted to leave the organization. Losing the employees in such a high rate is actually very much problematic for the organization as their workforce going through some downside, and this has led to a huge loss to the organization. As the environment of the organization also changed many of the remaining employees are devoted from their job role and has become inefficient for the organization. Thetechnologicalchangeswasalsoanotherissuewhichhasimpactedthe organization and the employees. Technological changes are needed for every organization to remain competitive within the market, but this has some downside also. Due to the technical changes in the organization, it has been seen that many employees are unable to cop up with the newly implemented technologies(Goos, Manning & Salomons, 2014). For this reason, again many of the employees faced the job dissatisfaction issue and resigned from the organization. Also, many employees tried to learn the newly implemented technologies but most of them failed in this case, and the maximum failed persons were the most experienced employees of the organization. Due to this reason, New Jet Airlines either have to terminate their job contracts or have to give them some different kind of job role. Both of the decisions
5MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP were negative for the organization, but there was no other choice left for the New Jet Airlines. Again, this has impacted the performance of the organization negatively. Impact of conflict in every organization is negative. Conflict in the organization is considered as a common unintended consequence, so it becomes the responsibility of the leader to overcome the difficulty related to the conflict in the organization. The conflict must be avoided in the organization because it disrupts the schedule of the employees and the organization which led the organization to the productivity issue(Schulz, 2013). Also, conflict within the organization creates violence within the organization. For this, an intense situation arises within the organization, and legal problems arise in the organization which is also the same for the New Jet Airlines. Commination related issues or poor communication again a big problem for the organizational business. Due to the poor communication organization stress within the organization increases. Due to the high-stress level, existing employees of the New Jet Airlines is creating mistakes in their daily job role and due to that organization is losing their stability and efficiency. Due to the communication gap, the expectations of the teams also fails to meet in several cases(Forth et al., 2013). Teamsfail to meet the deadline, appointments missed by clients and employees fail to determine the priorities of their work schedule.Forthesereasons,thediscrepancyariseswithintheorganization.The communication issue in the organization also leads to low morale of the employees. Due to the low morale of the employee's productivity of the employees goes down and they spend most of the time on their emotional management. Thus the organization fails to reach their true potential.
6MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP Strategies to Resolve the Change Issue: While there is a problem regarding the change issue in the organization, it is the responsibility of the leader to mitigate those issues. In the case of the New Jet Airlines, there was also a problem regarding the cultural changes in the organization. In such of the scenarios the leader of the organization can apply various of strategies which include the development of the leadership, communicating about the change initiatives among the employees which are taken by the organization and embedding the culture change in the objectives of the management(Schoemaker, Krupp & Howland, 2013). In the corporate sectorthesestrategiestakenbytheleadersforimprovingtheoverallcultureofthe organization. While technological changes are implemented within the organization there are various types of problem can raise which are discussed above. The most effective strategy which can be taken for mitigating the technological change issue is providing proper training to the existing employees(Falola, Osibanjo & Ojo, 2014). By proper training to the existing employees, New Jet Airlines can help the old employees to cope up with the newly implemented technologies. Thus in this way, the organization will retain its experienced employees. As discussed above, the conflict between the employees in the organization is also a big issue which must be mitigated. In such of the case, again the leader plays a big role. To deal with the employee conflict in the organization first, the leader must communicate with the all the parties which are involved in the conflict and will deeply understand the reason of the conflict(Goetsch & Davis, 2014). The leader must have proper evaluating skills to evaluate the current situation so that the leader can pick the correct one from the conflicting employees and elaborate the reason to the other employees why that particular employee was
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7MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP correct on the conflicting issue. In such of the evaluation the leader must be neutral for all the involved parties. Though there are communication issues present in the New Jet Airlines, it can be mitigated easily by employing proper mitigation strategies. First of all, when establishing an effective communication, a baseline needs to be prepared. This baseline will be used for measuring progress and success, which comes from the initial assessment of the problem areas. In the next step it needs to be ensured that the needs of the audiences are met properly (Austin & Pinkleton, 2015). If proper communication needs to be established, then the audiences must be ready to integrate themselves in the communication process, and for that, it is very much important that the needs of the audiences are met. Also, in the next case leverage, communion resources can be used for mitigating the poor communication in the organization. Conclusion: From the above discussion, it can be concluded that change related issues are very much vital for the organization and it must be mitigated with proper care. In this scenario, it has been evaluated how New Jet Airlines is facing various type of change related issues. In this report, it has been evaluated that the New Jet Airline is facing the change issues such as cultural change related issues, technological change related issues, the conflict between the employees of the organization and poor communication issues. Following the evaluation of the various of change related issue, the impact of those issues on the New Jet Airlines has been assessed properly. From the assessment, it has been seen that these issues are having a major negative impact on the organization and due to that normal business processes is hampered. Thus it becomes very much important for the New Jet Airlines to solve those issues immediately. In the next part of the report, some strategies have been discussed for
8MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP mitigating the identified issues in the New Jet Airlines and by implementing those strategies New Jet Airline can easily solve the issues in the organization.
9MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP References: Alvesson, M., & Sveningsson, S. (2015).Changing organizational culture: Cultural change work in progress. Routledge. Austin, E. W., & Pinkleton, B. E. (2015).Strategic public relations management: Planning and managing effective communication campaigns. Routledge. Baldwin, W., & Scott, J. (2013).Market structure and technological change. Taylor & Francis. Benn,S.,Edwards,M.,&Williams,T.(2014).Organizationalchangeforcorporate sustainability. Routledge. Falola, H. O., Osibanjo, A. O., & Ojo, I. S. (2014). Effectiveness of training and development on employees' performance and organisation competitiveness in the nigerian banking industry.Bulletin of the Transilvania University of braşov,7(1), 161. Forth, J., Kersley, B. E., Lardies, C. A., Bryson, A., Bewley, H., Dix, G., & Oxenbridge, S. (2013).Insidetheworkplace:findingsfromthe2004WorkplaceEmployment Relations Survey. Routledge. Goetsch, D. L., & Davis, S. B. (2014).Quality management for organizational excellence. Upper Saddle River, NJ: pearson. Goos, M., Manning, A., & Salomons, A. (2014). Explaining job polarization: Routine-biased technological change and offshoring.American Economic Review,104(8), 2509-26. Inglehart, R. (2018).Culture shift in advanced industrial society. Princeton University Press. Jones, G. R. (2013).Organizational theory, design, and change. Upper Saddle River, NJ: Pearson,.
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10MANAGING CHANGE THROUGH RESPONSIBLE LEADERSHIP Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... & Wu, C. (2013). Investigating verbal workplace communication behaviors.The Journal of Business Communication (1973),50(2), 152-169. Rahim, M. A. (2017).Managing conflict in organizations. Routledge. Schoemaker, P. J., Krupp, S., & Howland, S. (2013). Strategic leadership: The essential skills.Harvard business review,91(1), 131-134. Schulz, J. (2013). The impact of role conflict, role ambiguity and organizational climate on thejobsatisfactionofacademicstaffinresearch-intensiveuniversitiesinthe UK.Higher Education Research & Development,32(3), 464-478.