Managing Change

Running head: MANAGING CHANGE
Managing Change
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1MANAGING CHANGE
Executive summary
The main purpose of this study is to discuss about a change process. The study identifies a few
advantages that an external OD consultant has over the internal in respect to the given case
scenario. One of these is following an objective approach to gather sufficient data and
understand each one of the stages of a change process. The study identifies ‘Identifying and
Managing Barriers to a Change Process’ as the problem stage of a change process. The study
shed lights on the benefits of using diagnosis and feedbacks at the different stages of a change
process. A diagnosis helps to identify many factors like finding any deviation in a change
process against its set goals and objectives. Feedback helps to collect a set of data using which
relevant decisions could be made in each one of the stages of a change process.

2MANAGING CHANGE
Table of Contents
1. Study background........................................................................................................................3
2. Advantage to an external change agent in respect to the given case scenario.............................4
3. Five kinds of activities involved in planning and implementing the change..............................5
3.1 Identify the problem stage in the implementation process considering the given case scenario
.........................................................................................................................................................7
4. Outline and discuss the role of diagnosis and feedback in the process of organisational change
.........................................................................................................................................................9
4.1 Identify how to achieve it effectively with examples..............................................................10
5. Conclusion.................................................................................................................................11
References......................................................................................................................................12

3MANAGING CHANGE
1. Study background
Change is a continuous process that exists in various different forms in organisations to
avoid becoming stagnant and minimise disruption to an extent it is possible.A business practice
is prone to internal and external business factors. Attrition of employees and change in
leadership etc. are few examples of internal factors. When these factors are found in
organisations it becomes a necessity to respond to these to overcome or at least control the issues
(Hayes 2018). On a similar note, the political and economic instability of the country, changing
consumer behaviour, the emergence of advanced technologies and changes in legislation etc. are
few examples of external factors that matter to the businesses. In all these situations it becomes
necessary to adopt suitable strategies to remain more or less unaffected from it and retain the
competence (Hayes 2018).
As stated earlier in the first paragraph, change exists in several distinguished forms in
organisations. Organisation-wide change is one of a change process. This involves a change on
a large-scale that affects the entire organisation. This may include but not limited to restructuring
of leadership, introducing an enterprise technology and adding to the system a new policy etc.
Transformational change is also a kind of change. This involves a change in strategy (Anderson
2016). Personnel change is another very important form of a change. This involves a mass
recruitment or layoffs. In case of a mass layoffs, mentors, coaches or trainers are required to
motivate those who are in the list of layoffs. Decision-makers will be required to design policy
and practice to minimise the barrier from people who are in the list of layoffs. On a similar note,
a mass recruitment will bring cultural diversity to the workplace (Lambert 2016). Hence, trainers
will have added and elevated responsibilities to train these people on many thing such as cultural
awareness.