Managing Communication, Knowledge and Information

I have uploaded my assignment brief

Managing Communications,
Information and Knowledge
(Organisation selected MobiFone)
Task 3 (LO 4) Systems relating to information and knowledge

Introduction
Information and knowledge management system refers to the set of processes that govern the
creation, dissemination and utilization of information and knowledge in an organisation.
Data Interpretation Information
Information Utilization Knowledge

Existing approaches to the information and
knowledge management system
 Both internal and external information collection sources utilised by MobiFone
 All departments of the company have close inter-relationship
 Manager forecast budget and turnover by accessing annual reports
 R&D department use marketing and finance reports to evaluate customers need and their
buying patterns to set future plans and new strategies

Appropriate changes to improve the information
and knowledge management system
 Collection – Standard communication process to create formal reports for each department.
 Formatting – Short and clear information.
 Storage – ID and password can be given to secure the confidential information.
 Dissemination – Tools like Dropbox, Skydrive and Google drive can be used to
disseminate the information.

Strategy to improve access to information and
knowledge system
 Electronic resources
 Standard process to flow the information
 Outside consultant for the information flow management
 Improvement in the current access and control of electronic resources
 Coordination of communication department activities
 Attractive websites to provide useful information to community and customers

Thank You