Managing Communication, Knowledge and Information

Managing Communication Knowledge
and Information

Introduction
 In today's era of immense competition the success and
growth of a firm depends upon decision making capability
and efficiency of business.
 Gaining information is essential as it acts as backbone of
firm it by analyzing this company get the knowledge about
the market scenario, competitor strategies.

Current method of formatting, data collection,
storage
 There are various tools utilized by Costa Coffee for
collecting and formatting knowledge's as well as
information's are as follows:
 Observation
 Survey
 Other approaches

Observation
 Through observation method company gathers first-hand
knowledge about customers response.
 In this method, firm's executives visit the buyers for
knowing customers taste and preferences.

Survey
 With the help of these approach, Costa Coffee identifies
its consumers needs and demands besides getting
knowledge about various market trends, competitors
policies etc.
 For this company prepares questionnaire having
systematic question that are to be filled be consumers
revealing about what are lacking in current company's
improvements and developments can be complete in the
formatting & collecting activity.

Changes to improve
 The current methods that are been utilized by company are
very traditional, thus company needs to adopt some
advance tools that can automatically convert data into
required format.
 So as to reduce employees efforts that they put in
collecting and analyzing information.

Implement users-friendly strategy
 he information and knowledge in Costa Coffee should be
classified according to its source or destination in order to
recognize target user and its use.
 Later on the information could be sub sectioned for
properly storing it and make it accessible according to
preference to be used by various groups of employees.

Conclusion
 The above report undertaken concludes that how efficient
and cost effective communication is of vital importance
for the success of firm.
 It also discuss different types of decision to be taken by a
firm along with effectiveness and sources. It also
determine the organizational communication structure
followed by Costa Coffee and suggest methods to improve

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