(DOC) Managing Communication, Knowledge and Information

Added on - 03 Dec 2019

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Managing Communication, Knowledge andInformation1
Table of ContentsIntroduction................................................................................................................................................4Assignment 1..............................................................................................................................................4LO 1.1 & 1.2 Different decisions to be made and examination of information required.....................4LO 1.3 List of internal and external sources of information.................................................................4LO 1.4 Improvement in methods in selection and analysis of information..........................................5LO 2.1 List of stakeholders for the decision making process...............................................................5LO 2.2 Developing relationships with these stakeholders....................................................................6LO 2.3 Plan to involve stakeholders in decision making process.........................................................6LO 2.4 Strategy for future improvements.............................................................................................6Assignment 2..............................................................................................................................................7LO 3.1 Existing process of communication in small political activist's organization..........................7LO 3.2 & 3.3 Comparing different communication processes..............................................................8LO 4.1 & 4.2 Approaches to collecting, formatting, storage and dissemination of information andknowledge...........................................................................................................................................10LO 4.3 Methods by which organization can improve its access to systems of information andknowledge...........................................................................................................................................10LO 3.4 Personal Plan to improve communication skills.....................................................................11Conclusion...............................................................................................................................................12Refrences..................................................................................................................................................132
Illustration IndexIllustration 1: Top Down Communication Process....................................................................................7Illustration 2: Horizontal Communication Process....................................................................................8Illustration 3: Circular Process of Communication....................................................................................83
INTRODUCTIONCommunication is one of the most important aspects of business operations to whichmanagement of an enterprise needs to pay a lot of attention (Wong, 2005). By managing it in a propermanner, there are much better chances for the organization to survive in the market and fulfil desire oftarget customers.. The present report discusses about importance and ways to manage communication,knowledge and information in a newly formed retail firm and a small political activist organization aswell. Furthermore, strategies through which effectiveness of such processes can be improved has alsobeen discussed in the report.ASSIGNMENT 1LO 1.1 & 1.2 Different decisions to be made and examination of information requiredWhen entering into a new industry and establishing operations there are various kinds ofdecisions which are required to be made (Desouza and Awazu, 2006). The new retail firm'smanagement would be required to take decisions such as financial, operational, strategic, tactical, etc.For instance the authorities will need to decide how much money they want to invest in differentaspects of operations of the firm; while they would also have to take strategic decisions where theywould be required to determine future course of action for the firm. There are various kinds ofinformation which authorities would need to access to take such decisions in an effective manner(Adams, Bessant and Phelps, 2006). For instance, having information about financial strengths andcapabilities of the firm would be handy while taking monetary decisions. Furthermore, the new retailorganization should also have access to information pertaining to the market data and trends.LO 1.3 List of internal and external sources of informationFor taking decisions, the retail organization would need to have access to varied kinds ofinformation which it can obtain through different internal and external sources. Data related to humanresources of the firm is an internal source of information (Mutihac, 2010). It can be easily accessedthrough sources such as Human Resource Information System (HRIS) software. By using this systemon a regular basis, management of the retail firm can obtain information related to people working inthe organization. It can be a very effective source of data primarily because of it would help thecompany in determining whether or not it has skilled manpower in the organization and steps ormeasures that need to be taken to procure well trained people. Data from marketing research tools is anexternal source of information that would help authorities in determining trends prevailing in the target4
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