Literature Review Competence Development Programs

Running head: LITERATURE REVIEW COMPETENCE DEVELOPMENT PROGRAMS
LITERATURE REVIEW COMPETENCE DEVELOPMENT PROGRAMS
Name of the student:
Name of the university:
Author Note:

1LITERATURE REVIEW COMPETENCE DEVELOPMENT PROGRAMS
The aim of this essay is to discuss the methods of Managing Competence Development
Programs in a Cross-Cultural Organisation. After globalisation, the companies are growing
international gradually. In the international organisations, operative cross-cultural
communication helps the organisations to work more effectively. In this competitive world,
effective communication has been vital for successful presentation of the managers daily.
Therefore, understanding the cultural differences as well as overcoming the language barrier are
some of considerations that the employees must consider while they deal with the individuals
from different cultures. Cross-cultural competency is a set of skill, value and principle which
guide the employees to acknowledge, work and respect towards the optimal interactions among
the individuals and various cultural, ethnic groups. Due to increasing diversity in the
organizations, the managers are expected to enhance the cross-cultural skills among the
employees otherwise, this will lead to failure of the business. By gaining a detail understanding
of the methods of interact effectively as well as respectfully with the people from diversity of
cultures, employees of an international corporation, can maximize the chance of optimal
interactions. This study will point out the barriers and enablers of developing cross-cultural
competence in the global companies by conducting a literature review.
Literature review:
The idea of the cross-cultural competence is generated a huge intertest in the extent of the
international business. According to the researchers like Bartel-Radic and Giannelloni (2017), in
this particular subject, the amount of literature is much less in one hand and the solid
measurement tools for multidimensional construct have also not been well developed. As pointed
out by the authors of this study, the personality traits have a huge role to play in developing
cross-cultural competency, but these are to be linked to the other dimension of cross-cultural

2LITERATURE REVIEW COMPETENCE DEVELOPMENT PROGRAMS
competencies. Based on these studies, therefore, the cross-cultural knowledge of the employees
is to be measured. The authors of this study have combined measurement tools like personality
trait scales as well as critical incident tool for idealising the two components of cross-cultural
competencies. These tools however are authenticated on the multinational samples of working
population so that a structured model can be developed to determine the cross-cultural
knowledge.
According to the researchers like Dolan and Kawamura (2015), cross-cultural
competency has become a necessary factor in the current business setting. It is a practical,
comprehensive and work-shop based program which allows the facilitators as well as the
organisational change authorities to guide the global organisations to gain competitive edge by
influencing the human resource management of the companies. This type so programs mainly
help the employees of the organizations to develop cultural skills through various practical as
well as theoretical ways. By gaining cross cultural skill, the human resource of the organisations
can develop competency to communicate and mix with the local employees and gain insight of
their culture. This enables the company to reduce conflicts among the human force in one hand
and see any matter from different perspectives. According to these authors, the organizations
need to engage the employees in the cross-cultural trainings, coaching, survey and tools so that
they gain the proper understanding of the culture where they are working in and keep the
organizational culture flexible for their own development.
On the other hand, the authors like Van Driel and Gabrenya (2013), have collected data
and samples of the military organisations. Ths study has assessed the feasibility of the growing
quantitative measures in the cross-cultural capability as one of the most important organisational
level constructs. In this study the authors have discussed cross-cultural competence as a part of