Managing Conflict: A Report on Resolving Issues Faced by Traffic Controllers at Safety Traffic Co.

University
Assignment: Task 3
Name

Table of Contents
Part A: Procedure and Policy 3
Purpose 3
Scope 3
Background 3
Definitions 3
Legislation 4
Procedure 4
Verification 5
Part B: Formal Report to the Operational Manager, Ashley 5
Introduction: 5
The disputes and relevant actions: 6
Conclusion and recommendation: 7
Part C: Role play with transcript part 7
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Part A: Procedure and Policy
Purpose
The purpose of this report is to resolve the issues that are being currently faced by the traffic
controllers of Safety Traffic Co. Their pay is well below the industry standards and they are not
being able to avail the rest and meal breaks that they are entitled to.
Scope
This shall cover the allegations of the traffic controllers against the organization and shall arrive
a solution regarding the management of the conflict by raising the pay and reducing the
workload.
Background
Since recently, the Operations Manager of Safety Traffic Co. has been receiving an increased
number of complaints from traffic controllers about low wages and inadequate break hours. The
dissatisfaction is especially acute among the frontline workers. The site supervisors have been
reporting about traffic controllers collectively deciding to go for a strike if their situation is not
alleviated soon enough. This report shall seek to address the current state of discontentment
among the traffic controllers and devise better approach towards conflict management.
Definitions
The following terminologies need further definitions in order to make them context specific:
1. Traffic Controllers: Individuals who are responsible for management of traffic on the
sites for Safety Traffic Co.
2. Site Supervisors: Supervisory staff assigned to each site in order to monitor the activities
of the traffic controllers.
3. Induction Process: The formal procedure through which workers shall be oriented with
the standard methodologies in the work.
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