This report discusses the importance of managing culture differences in an organization. It highlights the benefits of diversity and inclusion and provides case studies of companies that have successfully embraced diversity. The report emphasizes that focusing on only one form of diversity is not enough.
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Managing culture differences
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Table of Contents TOPIC – “Diversity matters but concentrating on only one form of diversity isn’t enough.”........1 INTRODUCTION...........................................................................................................................1 THE CONTEXT.............................................................................................................................1 CONCLUSION................................................................................................................................1 REFERENCES................................................................................................................................2
TOPIC – “Diversity matters but concentrating on only one form of diversity isn’t enough.” INTRODUCTION Diversity encompasses of all those differences which make individual unique. It include several factors within it but not limited to race, language, colour, ethnicity, nationality, religion, gender, socio-economic status, age, physical & mental disability and many more (Dao, 2019). In addition to this, diversity also defines as relationship with work cultures as well as environment. Moreover, it is important for an organisation to have divers staff members so that there positive image build within business environment as they are not doing discrimination on the basis of several factors. This report will going to discuss that diversity matters a lot but concentration on only one form of diversity is not enough. THE CONTEXT Diversity and inclusive practice includes the gender, religious, race, sex and linguistic differences, socio economic status and many more aspects(Yeo,McKee and Trent, 2018). In the words of Sophia Lee, Workplace diversity is very much important for an organizational that helps to internationally employs by comprised of individuals varied at education, race and other attributes (Diversity in the workplace – benefits and challenges, 2019). in an organization diversity matters a lot as it bringnew perspective, culture and leads various kinds of benefits such as problem solving and enhance level of productivity in the organization. With the help of diversity at the workplace an organization can be able to bring innovation from the homogeneous group of individuals, opportunities or chances that are very much important from thought patterns to gain life experiences(Dao,2019). Diversity and inclusion go hand in hand, in an organization management create a work environment where are employees represent various cultures, backgrounds and various way of thinking. In the words of Laura Sherbin and Ripa Rashid, Leadersalways understand and recognized value of diversity of women, people of color andso on individuals that enables in creating the competitive edge in terms of selling the products and services till the diverse end users (Diversity Doesn’t Stick Without Inclusion, 2019). If an organization only focus on the one core of culture and diversity they lack behind in occupying crucial opportunities such as 1
selection of potential workforce, accessibility to end users and many more aspect (Pitesa and Pillutla, 2019). To gain important understanding regarding the subject matter it is very much crucial to apply theories and practices that are Diversity management that coordinate and communicate properly within the organization to gain potential outcomes (The management of workplace diversity, 2019). The practitioner/ consultant approach of diversity management which focus on the various aspects that makes the workplace more diverse in increase productivity in positive manner. Ditz and Peterson argued that focus on only one culture and diversity affects negatively on employees as well as organizational potential outcomes.Respective approach of workplace diversity helps to manage diversity that enables to employers to better understand their needs in regards of diverse customer base. Diversity at workplace can even improve the productivity and retention rate of employees, enhance level of creativity and innovation by mitigating cost to remain always competitive in business environment(Ross and Playdon, 2017). In the words of Lauren Levine, In an organization diverse workforce plays very crucial role by focusing on different factors, a Conscientious hiring manager always focus on diversity and inclusion to create best team and yield positive outcomes, gain innovative energy and serve them in effective manner (Why Focusing On Diversity and Inclusion Is Your Best Move, 2019). For an organization not only focusing on one form of diversity is not enough as it is clear that building diversity and inclusion in organization offers businesses kinds of perks and benefits that are beyond from job satisfaction and increased economic opportunities(Yan and Zhao ,2016). But unfortunately, event the well intentioned manager create a cookie cutter environment by not understanding the importance of diversity-in-the-workplace that create the personal biases as they are not fully aware they possess. Diverse organisation is able to perform their activities in better manner(Yeldis And et.al., 2018). Business firm can increase diversity by improving their hiring & recruitment process as well as there are some interesting insights on the benefits of embracing diversity (10 Companies Around the World That Are Embracing Diversity in a BIG Way,2019). Explanation of these are as follows :- Most of the study surrounded with diversity within workplace has founded that for every 1% increase in gender diversity as well as revenue of an association enhance by 3%. Higher levels of ethnic diversity increase revenue by whopping 15%. 2
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According to glassdoor, 67% of active as well as passive job seekers says that when evaluating organisation and job offers, it is essential to them that the business firm have diverse workforce. For instance, Sodexo is organisation of industry which offer quality of life services as well as according to the data of 2017 they have approx. 4,20,000 staff members at worldwide level.Within this organisation gender and generationare part of diverse hiring strategy at respective corporation. It has been stated by them that gender balance is our business as well as their mission is to make everyone else's business too. Within Sodexo 40% staff is women which get rise by 17% in last some years. In addition to this, 43% of the members on the board of directors are female and the company runs 14 Gender Balance Networks at global level. They want there 40% of workforce will be women by 2025. Johnson & Johnson is also best example of diverse workforce and this company is part of medical devices, pharmaceutical and consumer packaged goods(Espin, 2018). They have more than 127,000 staff members at worldwide level as well as respective organisation has pumped lots of resources by making sure that staff members help to create an inclusive environment. J&J have global diversity and inclusion vision i.e., to maximise the global power of diversity as well as inclusion to drive superior business results and sustainable competitive advantages. Coca-Cola is also an example of diversity and it is part of beverage industry which have more than 123,200 staff members at worldwide level. In 2017, new parental benefit policy has been implemented which says that 6 weeks paid leave will be extended to all new mothers as well as mother. The move was championed by ‘Coca-Cola Millennial Voices’, in this group of young staff tasked with ensuring that there is healthy level of personnel retention in millennial consumers as well as staff members. Marriott International is part of hospitality industry and have more than 200,000 staff members at worldwide level(Malik, 2015). Respective company has extended their commitment for creating an inclusive guest experience for their staff members around the globe. Women who owned business enterprises make up approx. 10% of Marriott supply chain as well as they vow to have 1500 open hotels which owned by females and diverse partners by 2020. thus, they receive best place to work forEquality accolade when by them perfect scores on HRC’s 2016 Corporate Equality Index has earned. Along with this, a widely recognised benchmark for diversity as well as inclusion. 3
Disney is part of mass media entertainment which have more than 180,000 staff members. Respective organisation is world happiest place on earth as well as it is also one of the most diverse work place. In addition to this, along with setting up global workplace and women;s initiative program (GWWI), this focus on expanding opportunities for female. Along with this, respective organisation also successfully accomplish more promotions for Latinos than 75.6% of rest of the business firm which made it onto the Diversity to 50 list. Above mention are the best example which offer divers working environment as well as staff member.For instance, It is necessary for an organisation to hire staff members from different culture because everyone have different mind set as well as come with some innovation within market area. In simple term, it can be said that people from diverse culture have positive impact on working of organisation. As it impact on performance of company by increasing productivity. In addition to this, people come from different areas have own mind which result in coming up with innovative idea in company. According to the view point of Gino.F, 2019 it has been identified that organisational behaviour and human decision process both are interrelated with each other as well as have wide impact on working of company. Although for behaviour management there is requirement to implement theory of planned behaviour as its intention is to perform behaviour of different type can be predicted with high accuracy towards behaviour, subject norms as well as perceived behavioural control (Organizational Behavior and Human Decision Processes,2019). Thus, social learning theory will be suitable for company as it will provide assistance in maintaining organisational behaviour as well human decision process. CONCLUSION From above discussion it has been summarised that, diversity includes several terms within it such as to race, language, colour, ethnicity, nationality, religion, gender, , socio-economic status, age, physical & mental disability and many more. It is important for an association to hire diverse workforce because only one type of diversification is not enough for them. In simple term it can be said that by hiring diverse staff member an organisation will able to enhance their revenue as well as result in growth and development of business. 4
REFERENCES Books and Journal Dao, N.T.B., 2019. A Perception into Food Image and Revisit Intention for Local Cuisine from Foreign Tourist Perspective–The Case of Ho Chi Minh City–Vietnam.European Journal of Business and Management Research,4(2). Yeldis, C. F. And et.al., 2018, December. Learning medical English. InEdumedHolguín2018. Espin, O., 2018.Latina realities: Essays on healing, migration, and sexuality. Routledge. Malik, K., 2015. The failure of multiculturalism: Community versus society in Europe.Foreign Aff.,94, p.21. Dao, N.T.B., 2019. A Perception into Food Image and Revisit Intention for Local Cuisine from Foreign Tourist Perspective–The Case of Ho Chi Minh City–Vietnam.European Journal of Business and Management Research,4(2). Ross, K. and Playdon, P., 2017.Black marks: minority ethnic audiences and media. Routledge. Yan, W. and Zhao, W., 2016, February. Application Value of Iodixanol in Detecting Aortic Dissection of Elderly Patients in Low Dose Scanning Scheme by Idose. InInternational Conference on Electronics, Mechanics, Culture and Medicine. Atlantis Press. Pitesa, M. and Pillutla, M. M., 2019. Socioeconomic mobility and talent utilization of workers from poorer backgrounds: the overlooked importance of within-organization dynamics. Academy of Management Annals. 13(2), pp.737-769. Yeo, H. T., McKee, M. and Trent, W., 2018. EYES theory: A proposed racialization and developmental identity model for understanding concepts of race for international students of color studying in US higher education institutions. In Perspectives on Diverse Student Identities in Higher Education: International Perspectives on Equity and Inclusion(pp. 95-112). Emerald Publishing Limited. Online 10CompaniesAroundtheWorldThatAreEmbracingDiversityinaBIGWay,2019. [Online].Availablethrough<https://www.socialtalent.com/blog/recruitment/10- companies-around-the-world-that-are-embracing-diversity> Diversity in the workplace – benefits and challenges, 2019. [Online]. Available through. <https://www.cultureamp.com/blog/diversity-in-the-workplace-benefits-and- challenges/>. DiversityDoesn’tStickWithoutInclusion,2019.[Online].Availablethrough. <https://hbr.org/2017/02/diversity-doesnt-stick-without-inclusion>. Themanagementofworkplacediversity,2019.[Online].Availablethrough. <https://brownkutschenkovargo.weebly.com/theories-of-managing-diversity.html>. 5
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Why Focusing On Diversity and Inclusion Is Your Best Move, 2019. [Online]. Available through. <https://hr.sparkhire.com/talent-acquisition-2/focusing-diversity-inclusion-best-move/>. OrganizationalBehaviorandHumanDecisionProcesses,2019.[Online].Available through<https://www.journals.elsevier.com/organizational-behavior-and-human- decision-processes> 6