Managing Customer Experience
VerifiedAdded on 2022/12/30
|12
|3492
|68
AI Summary
This document discusses the importance of understanding customer needs and preferences, factors that drive customer engagement, customer experience mapping, and touchpoints that create business opportunities. It focuses on Angus Steakhouse, a restaurant chain in London, and provides insights into their target customer groups, customer behavior, and strategies for customer engagement.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.