Managing Customer Experience Induced Business Opportunities
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Added on 2021-02-16
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Managing Customer Experience INTRODUCTION 1 TASK 11 P1 Value and importance of understanding the needs, wants and preferences of target customer groups 1 P2 Different factors that drive and influence customer engagement of different target customer groups 2Customer experience map TASK 24 P3 Customer experience map4 P4 Customer touch-points throughout the customer experience create business opportunities 6 TASK 37 P5 Digital technology is employed in managing the customer experience 7 TASK 48 P6 Customer Service Strategies 8 P7 Customer service strategies
Managing Customer Experience Induced Business Opportunities
Added on 2021-02-16
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