Managing Customer Experience in Marriott
19 Pages4608 Words192 Views
Added on 2020-10-22
About This Document
Evaluating broad range of different target customer groups needs and expectations in terms of customer engagement.4 LO 2 4 P3. Examining digital technology employed in managing customer experience providing examples of customer relationship management system.7 M3 evaluating digital technologies employed in managing customer experience 7 D3 critically evaluating the advantages and disadvantages of CRM systems used. Demonstrating customer service strategies create and develop the customer experience that meet needs of customer and required standards.9 M4 |Reviewing application of customer service strategies in
Managing Customer Experience in Marriott
Added on 2020-10-22
ShareRelated Documents
End of preview
Want to access all the pages? Upload your documents or become a member.
Unit 02: Managing Customer Experience
|12
|3848
|63
Planning for Customer Experience Management
|11
|3781
|25
Customer Engagement Factors Influencing Customer Experience in The Royal Horse Guards
|20
|4484
|195
PLANNING FOR CUSTOMER EXPERIENCE MANAGEMENT [pic] INTRODUCTION
|14
|4099
|459
Managing Customer Experience - Marriott Hotel
|17
|4248
|263
Managing the Customer Experience Assignment - Marriott International company
|15
|5236
|456