BSS028-2 Leadership: Managing Employee Development at Linda Dor

This report examines the employee development challenges at Linda Dor Restaurant, focusing on management, motivation, and training. It identifies issues such as inadequate training programs, ineffective management practices, and a lack of employee motivation, which contribute to high staff turnover. The analysis incorporates various management and motivational theories, including social learning theory, reinforcement theory, information processing theory, Fayol’s Administrative Management Theory, contingency management theory, human relations theory, Maslow's Hierarchy of Needs, McClelland’s Need Achievement Theory, and Vroom’s expectancy theory. Recommendations for improvement include providing better training programs, enhancing management systems, monitoring employee performance, and implementing reward systems to boost motivation and retention within the organization. This comprehensive approach aims to create a more engaged and productive workforce at Linda Dor.

Managing Employee
Development

Table of Contents
Executive summery..........................................................................................................................3
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
Training and workforce development .........................................................................................4
Management issues......................................................................................................................6
Motivation....................................................................................................................................7
CONCLUSION..............................................................................................................................10
Recommendations..........................................................................................................................10
REFERENCES................................................................................................................................1

Executive summery
The report is about the various issues that has been found after looking at the case study
of the Linda Dor. The main objective of this report is to analyse the main problems of the
management, motivation and the training development of the Linda Dor. The report describes
about the various theories of the communication and motivation that can be used by the
organization to improve and overcome the problems. The various recommendations for the
improvement is given that is providing better training, improving management system,
monitoring the performance and rewarding the employees are given to the Linda Dor.

INTRODUCTION
Managing the development of employees can be a beneficial step for the organization in
order to improve the current and the future progress of the business (Dachner and et.al., 2021).
Linda Dor is a restaurant in the Ghana that is looking for the recruitment of the staff in their
organization (Business, 2022). The report will explain about the various issues that can come
during the management of the employee developments. Furthermore, the report will explain
about various issues of the case study and the solutions according to the theories to overcome the
issues. The main aim of the report is to analyse and provide solutions for the issues found in the
case study related to the employee development management.
MAIN BODY
Training and workforce development
The training and workforce development can help the organizations in managing and
creating better efficiency in the employee work progress. It is one of the essential element in
improving the employee or the worker efficiency in the organization. This helps in improving the
skills and the abilities of the workers so that they can develop their efficiency in their day to day
tasks (Shafi, Jan and Manzoor, 2021).
Issues in the case study
The case study of Linda Dor explains that the organization had a lot of issues related to
the trainings of the employees and various other authorities. The new joiners were required to be
trained by the old employees of the organization. They were not trained well as the old
employees only gave them training for few days expecting that the new joiners will understand
effectively in less time.
Social learning theory
The theory explains that the employees can understand better and effective by observing
the work of seniors. This can help the new joiners of the Linda Dor as they should focus on the
working methods of the old employees that how they are working (Theories, 2022). The old
employees of the restaurant are also required to perform their day to day tasks with more

efficiency so that the new joiners can observe and retain the working methods of the organization
more effectively.
Reinforcement theory
The theory explains about the method that the learners should be motivated by the
teachers so that they can perform better. This can help in changing the behaviour of the learner.
The trainers of the Linda Dor are required to provide their new joiners with the motivation to
learn and perform better in the task that they will be allotted. This will help the organization in
improving the employee efficiency so that the employees will be able to perform better and
change their behaviour towards the organization (Asbari, Hidayat and Purwanto, 2021).
Information processing theory
This theory helps in building the structure of the corporate training so that the
organization is able to achieve better trained employees. This helps the employees in learning
and understanding the information more effectively as it will be stored in the learners mind for a
long term. The Linda Dor can improve the understanding of the new joiners by creating a
structure of proper training that can help the learner in understanding the culture of the
organization more effectively (Hansen and Pihl-Thingvad, 2019).
Application of these theories can help the Linda Dor in improving the training culture of
the organization and the abilities of the new joiners to learn even better and effectively. The
business can achieve various perfections in their day to day operations as the employees will be
able to understand even better and more effectively. This can also help the company in achieving
sustainable development in their old employees by training them frequently when there are any
changes in the strategies of the company (Schunk and DiBenedetto, 2020). This can help the
employees to adapt the change in the strategies and will be able to work more efficiently on their
day to day tasks.
Management issues
The management issues can cause serious problems in the organization as it is a
necessary element of the effective operation flow. The organizations are required to maintain

effective and better management in their organizations (Tracey and Swart, 2020). This can help
the business in achieving better and improved performance by the employees of the company.
The organizations can achieve better management of the employees and the operations of the
company if there is proper management of the staff and their operations.
Issues in the case study
The case study has a lot of issues related to the management of the Linda Dor. The
organization was making unnecessary decisions such as, hiring employees more than the
requirement because the lower level of the employees were not performing better. The
supervisors of the company was also not able to manage their teams effectively. All the issues
were raising due to the lack of proper management in the Linda Dor.
Fayol’s Administrative Management Theory
The theory explains about the various types of the principles that can be used in the
organization for implementation of the effective management in the organization (Eissner and
Gannon, 2018).
Planning
The Linda Dor is required to make proper planning related to the goals and operations of
the organization. This can help the organization in making strategic decisions related to the
performance of the organization and the employees.
Organizing
The Linda Dor is required to organize the structure of their organization effectively so
that the employees and the authorities will be able to work together and effectively (Fishbach
and Woolley, 2022).
Commanding
The Linda Dor can give proper directions that flows from the upper authorities to the
lower levelled employees so that the command is taken seriously by the employees.
Co-ordinating
This can help the Linda Dor as when the employees and the authorities will work with
co-ordination it will improve the work efficiency in the day to day operations of the organization.
Controlling-

The Linda Dor should control and the compare the current performance of the
organization and compare it with the desired performance and should implement the necessary
changes to achieve the performance (Sithambaram, Nasir and Ahmad, 2021).
Contingency management theory
The theory explains that a business is dependent on the internal and external situations of
the organization for the proper management (Heath, 2018). It means that the organization is
required to focus on the internal and external factors of the company for better and improved
performance and management in the organization. The Linda Dor is required to focus on the
internal management factors of the organization so that they can achieve better management in
their organization.
Human relations theory
This theory explains about the various aspects of the organization such as worker
satisfaction and influencing the productivity of the employees (Zwikael and Smyrk, 2019). The
Linda Dor is required to manage the worker satisfaction and implement new techniques such as
rewarding the employees so that the employees will be motivated to perform better.
Motivation
Motivation is one of the key element when it comes to the performance of the employees
(Motivation, 2022). The organizations are required to motivate their employees so that they can
work hard and achieve the improvement in their day to day tasks.
Issues in the case study
There was a lot of issues related to the motivation such as, the new joiners were leaving
the Linda Dor because they were thinking that they are not getting trained enough and will not b
able to perform better. The rotation of the untrained and unmotivated staff was causing problems
in the day to day operations of the organization.
Maslow's Hierarchy of Needs

The theory explains about the basic needs that is required to given to the employees so
that they can be motivated to work more effectively in their day to day operations (Fallatah and
Syed, 2018).
Phycological needs
The Linda Dor should provide its employees with basic needs such as food, breaks
between the work so that the employees will be motivated to work more efficiently.
Safety needs
The Linda Dor should provide the employees with the protection from health problems in
the work place so that the employee will feel that the organization is also working for the
betterment of the employees.
Social needs
The Linda Dor should provide the employees a work and friendly environment so that the
employees will not hesitate in working and being comfortable with his colleagues.
Self esteem
The Linda Dor is required to give respect to the employees and their work.
Self actualization needs
The Linda Dor is required to give their employees options and opportunities for self
development so that the employees will always be learning and improving them.
McClelland’s Need Achievement Theory
The theory explains that some people always achieve success and improvement in them
instead of rewards. The Linda Dor is required to make their employees to think and believe that
they can achieve excellence in their work if they set their goals according to the operations of the
company. This will help the organization in achieving the goals that they desire by motivating
the employees according to the goals and working for the operations of the organization (Ann
and Blum, 2020).
This can motivate the employees by making them believe that they can achieve their
goals in an effective ways by working hard on the goals of the company. The Linda Dor can
make their employees to think that the goals of the employees can be achieved with the
successful operations of the company, and he will be able to improve his day to day performance
in the tasks that he has been allotted.

Vroom’s theory of expectancy
The theory explains about the various types of expectations are there that can affect the
motivation of an employee in regards to achieve something or his goals (Saracho, 2019). The
Linda Dor should use this expectations to motivate their employees so that the employees will be
motivated towards the achievement of their expectations.
Expectancy
The Linda Dor can use this tool to improve the expectations on the work that if the
employees will work harder than it will be better for them. This factor can be successful if the
company provides their employees with :
 Providing the appropriate resources to the employees
 Providing the employees with skills
 Providing the required support to the employees
Instrumentality
This expectancy factor explains that if someone works harder than the outcome will be
valuable for him. The Linda Dor can use this method in motivating the employee by making
them to believe that they will receive rewards in return to their hard work. This factor can be
successful if the organization provides the employee with the various things:
 Providing the clear understanding between the performance and outcome.
 Making the employees to believe that the reward will be fair for everyone based on their
performance.
 Providing the clear transparency of the information about the rewards.
Valence
This factor explains the importance that the employees put in their outcomes that they are
getting motivated for. The Linda Dor can use this factor by making the employee to believe and
put his trust in the outcome that it will be beneficial for him.
CONCLUSION
Thus, it can be concluded that the development of the employees of the organization can
be done using the various tools and theories of the employee management. The various issues of
the organization can be solved by the application of the models. The issues of the company such

as the training and workforce, management issues and the lack of motivation in the employees
can be solved by the use of various theories. The theories such as the social learning theories,
administrative management theories and the Maslow's Hierarchy of Needs can be used in the
organization to overcome the various problems.
Recommendations
Based on the conclusion and the issues in the Linda Dor various recommendations can be
given to the organization. Some recommendations are as follows:
 Providing better training- The Linda Dor should provide their employees with better
training by choosing different and effective training methods. The organization should
use batch system to provide training so that every employee will be able to get trained
better.
 Rewarding employees- The Linda Dor is required to reward their employees based on
their performance. This will make the employees more motivated towards working hard
so that the organization can achieve better harmony in their workflow of day to day
operations.
 Improving management system- The Linda Dor is required to improve their
management system by implementing various new strategies that can improve the
management.
 Monitor the performance- The Linda Dor is required to monitor the performance of
their employees so that they can have the proper information about the performance of
the staff. This will help the organization in making necessary changes and decisions for
based on the performance of their employees.

REFERENCES
Books and journals
Ann, S. and Blum, S.C., 2020. Motivating senior employees in the hospitality
industry. International Journal of Contemporary Hospitality Management.
Asbari, M., Hidayat, D.D. and Purwanto, A., 2021. Managing Employee Performance: From
Leadership to Readiness for Change. International Journal of Social and Management
Studies. 2(1). pp.74-85.
Dachner, A.M. and et.al., 2021. The future of employee development. Human Resource
Management Review 31(2). p.100732.
Eissner, S. and Gannon, J., 2018. Experiences of mentoring in the UK hospitality sector. Journal
of Human Resources in Hospitality & Tourism. 17(3). pp.296-313.
Fallatah, R.H.M. and Syed, J., 2018. A critical review of Maslow’s hierarchy of needs. employee
motivation in Saudi Arabia. pp.19-59.
Fishbach, A. and Woolley, K., 2022. The structure of intrinsic motivation. Annual Review of
Organizational Psychology and Organizational Behavior. 9.
Hansen, J.A. and Pihl-Thingvad, S., 2019. Managing employee innovative behaviour through
transformational and transactional leadership styles. Public Management Review. 21(6).
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Heath, R.L., 2018. Issues management. The international encyclopedia of strategic
communication. pp.1-15.
Saracho, O.N., 2019. Motivation theories, theorists, and theoretical conceptions. Contemporary
perspectives on research in motivation in early childhood education. 21.
Schunk, D.H. and DiBenedetto, M.K., 2020. Motivation and social cognitive
theory. Contemporary Educational Psychology. 60. p.101832.
Shafi, B., Jan, H.H. and Manzoor, S.R., 2021. The Effect of Capacity Building Interventions
towards Employee Development: Study on Disaster Management Authorities. City
University Research Journal. 11(3). pp.489-507.
Sithambaram, J., Nasir, M.H.N.B.M. and Ahmad, R., 2021. Issues and challenges impacting the
successful management of agile-hybrid projects: A grounded theory
approach. International Journal of Project Management. 39(5). pp.474-495.
Tracey, B. and Swart, M.P.N., 2020. Training and development research in tourism and
hospitality: a perspective paper. Tourism review.
Zwikael, O. and Smyrk, J.R., 2019. Risk and issues management. In Project Management (pp.
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