Managing for Success: Issues and Solutions in People Management

Running Head: MANAGING FOR SUCCESS 0
Management

MANAGING FOR SUCCESS 1
Answer 1: issues that Parveen is facing in her job
Parveen was facing several issues in its job. The main issue was related to the high
turnover rate. Employees in the Company were frequently leaving the job. It has been
founded that almost six members of the Company left the job. Parveen was failing
continuously in fixing this major issue. In addition to the issue of high turnover rate,
difficulty in recruiting good staff was also one such that Parveen was facing (Brown,Thomas
& Bosselman, 2015). Recently, it is founded that people are moving to another job in search
of better pay, better working environment, and flexible working hours. Due to low offering of
pay rate, it was quite difficult for Parveen to retain and recruit the staff. Due to the inflexible
working hours, employees were leaving the job that is the serious issue for Parveen. After
getting the responsibility of managing the staffing matters in the hotel, it started facing
various issues. Parveen is facing issues in dealing the operational side of the business
(Navarro, Roe & Artiles, 2015). It is quite difficult for the Parveen to manage the operational
aspects of the business. All the issues related to employees are the serious concern for the
Parveen. Many employees were performing too low due to high turnover rates in the
organization. One employee of the organization was quite underperforming. It is because the
restaurant was not able to meet the turnover expectation. Parveen was not sure how to
overcome from this issue. Therefore, it was becoming the serious issue for Parveen to address
the issue of turnover but without breaking the law.
The long working hours is also becoming the serious concern for Parveen. Due to the
mental pressure and stress also, many of the employees were on the leave for long time. This
issue is affecting the organization and forcing Parveen to take certain measures to fix this
issue. Due to the less initiative for employee’s wellbeing, Parveen was not properly aware of
the provisions. In addition to this, resistance to change is also one serious issue that Parveen
is facing. A decision was taken by the Parveen in which staff members were divided into sub
teams. Besides this, many staff members were given some new roles. Many of the staff
members were complaining about the change that is taken by Parveen. Due to this change,
many of the members left the job (Hörning, Gerhardt & Michailow, 2018). At this time,
retaining is the major issue that Parveen is facing in the Company as a responsible person. It
is true that without the retention of employees, it is not possible to bring the productivity at
organization. Similarly, in the case study, Parveen was facing these challenges from the

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employee’s side. At this time, Parveen was in the state of pressure to bring some useful
changes so that it can overcome the issues. Parveen was also facing the issue of absence due
to long-term sick on the part of employees (Alvesson & Sveningsson, 2015). All these
absence was due to the stress and mental health. All these issues were helpful when skilled
and competent staffs were hard to find. Burnout was the most common problem among
employees due to which they were taking so many leaves. The absence level was putting too
much pressure on the remaining staff. Even Parveen was not aware of any provisions
regarding the wellbeing of staff. Besides this, it found very hard to deal with all problems that
was arousing at the time of dealing with people. Parveen was also facing too much pressure
in order to deliver the results. Even getting the less support from her line manager is one issue
that Parveen was facing. Among all the discussed issues, adjustment into the new job was
major issue that Parveen was facing on getting new job where she were required to report of
Andy, manager of the hotel.
Answer 2: what actions Parveen could take to improve her people management skills and the
performance of the people in her team
In order to improve the performance of people in the team, Parveen can take several
measures. The first skill that is required in a manager is the problem solving skill. The right
skill empowers the manager in facing, identifying as well as overcoming the several problems
Issues that
Parveen is
facing in
job
frequency
in leaving
job
employees
burnout
dealing in
operational
side of
business
resistance
to change

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that are arising in the workplace. It has been seen that when Parveen took the approach to
bring some change in the job role of staff members, they refused to accept it. Besides
bringing changes directly in the organization, Parveen could also conduct the meeting in
which all the possible outcomes of such changes discussed. Employees also accept those
changes that are discussed with them before applying on them (Cottrell, 2017).
Analytical skills are also essential in the management. Besides this, problem
communication is also necessary when employees are facing several issues in the
organization. This helps in knowing the problems of employees in detail. In spite of taking
the decision by own, if discussion is done with the team members, it leads to proper decision
(Care, Griffin, Scoular, Awwal & Zoanetti, 2015). Same, Parveen could also communicate
properly with its team members in order to ensure the better results. It is true that employees
accept those changes mostly that are taken before consulting them (Ansoff, Kipley, Lewis,
Helm-Stevens & Ansoff, 2019). Communication also acts as a strong connection point
between the top-level management and other staff members. it is true that good
communication is significant in maintaining the good relationship between the staff members.
Without the proper communication with the staff members, organization faces several
issues that Parveen in the case study is facing. Therefore, communication is also one such
skill that could adopt by Parveen in order to improve the performance of members.
Communication is the essential skill for each member as it helps in getting the better result.
It is also seen that members usually resist the changes that is being taken by the organization.
Similarly, staff members were also facing the issue in the given case study due to change
taken by Parveen without even consulting with them. At this time, Parveen could clearly
communicate all the necessary changes that will be brought by taking certain measures. Clear
expectation also helps in establishing the clear expectation for staff members of the
organization. Effective and proper communication also helps in building the strong
relationships. Loyalty and trust are two essential factors in any relationship that is boosted by
effective communication.
In today’s changing environment, it is not only required to lead the staff members. It
is also required to motivate the team members for going ahead, solving various problems, and
becoming a part of high performing culture. Therefore, effective people management is
essential as it has a direct relation with the morale and motivation of employees for working
harder. Parveen could involve each members as each team has mostly inclusion of extroverts