Managing Healthcare Quality

Running head: MANAGING HEALTHCARE QUALITY
MANAGING HEALTHCARE QUALITY
Name of the Student
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Author Note

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MANAGING HEALTHCARE QUALITY
Introduction
Quality management in the health care facility is one of the most important aspect. It can
be found that the quality of the health care process or the facility would be important in terms of
the positive health outcome obtaining (Kapadia et al., 2018). Thus, the factor of the health care
quality would lead to the better customer satisfaction and subsequently customer loyalty
development. Hence, the maintenance and also the management of the quality of the health care
quality of the organization can be marked as the most important factor. In this context, in the
following section the important of the health care quality management and the possible quality
management processes would be discussed with detail considering the positive and negative
factors of these processes.
Discussion
It has been seen that there are different factors involved in the quality of the health care
sector. The care quality of a hospital can be classified or factorized by different aspects of the
measurement processes (Gupta & Rokade, 2016). Among several measurement processes of the
health care quality there are five most prominent processes for the health care quality assessment
of an organization. The five aspects are safety of care, patient experience, data transparency,
readmission rate and mortality rate of patients in an organization. The safety of care in the
organization is the most important factor as it relates to the effectiveness and the positive
outcome for the patients (Singh & Sittig, 2016). Patient experience is also a factor that can
measure the experience of the patients such as the service quality, behavior of the staffs, timely
response to the concerns of the patient and also providing proper mental support to the patient
family. All these aspects would lead to the satisfaction of the patient or the customer of the

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MANAGING HEALTHCARE QUALITY
organization. Thus, patient experience is also one of the most effective process or factors for the
measurement of the care quality. Data transparency is the factor that relates to the ethics of the
information management. The level of data security and the health care technology usage are the
factors that can be calculated or factorized for the improved care quality management. It can be
stated that the data breaching of the patients can lead to the negative feedback obtaining from the
customers and that would lead to customer lose. Hence, the data management is also one of the
most important aspect in the quality management of the health care organization (Greiver et al.,
2016). Now, one of the measuring factors of the quality of the care delivery process can be
highlighted as the measurement of the rate of readmission of the customers. If calculated, the rate
of the readmission can be marked as the quantifying quality measurement tool. The rate of
readmission of individual customers are high for similar issue then the quality of care can be
marked as negative for the organization. On the other hand, an individual customer is readmitted
to a hospital with time for different health issues then it can be marked as the customer loyalty or
the positive customer experience factor. Hence, this can be measuring factor for the customer
experience as well as the quality of the care directly. Finally, the mortality rate of the
organization can be marked as the most effective quality measurement tool as it can highlight the
positive health outcome of the health care of an organization and also the negative quality as
well. If the mortality rate is high then the quality of the care in the organization can be marked as
negative. Hence, the mortality rate is oppositely proportional to the quality of care (Boateng,
2016).
A quality improvement plan of the health care organization would be focused on different
factors related to the health care processes. The four primary factors that can be marked as the
quality improvement factors are assessment of the program or practice considering the national