Managing Human Capital and Leadership

This document discusses the importance of managing human capital and leadership in organizations. It explores different HRM models and approaches, highlights HR functions in a specific organization, and provides recommendations for improvement. The subject is Managing Human Capital and Leadership, and the document type is an essay.

MANAGING HUMAN CAPITAL AND
LEADERSHIP.

INTRODUCTION
Human capital is an intangible asset or quality which is not listed on a company's balance
sheet. Leaders in the organization generally used to implement the different leadership skill to
influence the work of human capital. Hotel Santana Malta is situated at l-Maskli, San Pawl il-
Baħar, Malta. This report highlights relevant HRM model and analysis of different approach.
After that the report highlights the different HR function of selected organization. After that the
organization highlights the different type HRM software. In the end the report highlights
effective leadership characteristic which is required to carry out the different operation of the
business.
TASK 1
Models and approaches of HRM.
Human resources management is most important as well as effective part of company
which is help to manage employees and overall human resources of company inn effective
manner. This provides an analytical framework which is help to studying human resources'
management (Arena and Uhl-Bien, 2016). There are various models of HRM which are help to
Hotel Santana management in order to make focus on people by dealing with issues which are
related to compensation, hiring, performance management and training. Those are effective and
valuable for business to maintain their human resources in effective manner are as follows:
The Harvard model for HRM:
This model is comprised with the six critical components of HRM. Those are very
important and effective for managing business.

 In the starting of model, stakeholder interest which is includes various stakeholders like
shareholders, management, government and others. Those are defined interest of HRM
policies to employees.
 Second, situational factors which are influence interest of human resources. Situational
factors like characteristics and trade union of Hotel Santana. In this, company have make
focus on their employees within the union. Above both stakeholder and situational factors influence the different HRM Polices
because in those situations management and HR department of Hotel Santana have to
take decisions as per their employee’s needs and try to fulfil and manage their human
resource in effective manner (Chen and et.al., 2016). HRM outcomes is most important aspects which is come up with managing and creating
proper growth factors for business. HRM policies are lead positive environment by
mention retention, cost-effectiveness, competences and commitment. Those are helpful
Illustration 1: Harvard model of HRM
(Source: Harvard Model. 2018)

for motivate employees as per that they are ready to give hard contribution for achieving
goals and objectives of company with outcomes.
 Long term consequences created by positive outcomes. Like if the policies are create
positive outcome when employees are ready to make long term relations with Hotel
Santana. These can be with individual, societal and organizational.
This model is best and effective for using within the company in order to manage their human
resources. For example: employees group want form Hotel Santana to fulfil their needs by
changing their characteristics of workforce. This creates the negative situation of workforce by
changing their behaviours toward company. In that situation HR make policy to happy their
employees group by providing rewards benefits. Through that employees group satisfied and
ready to give hard contribution for achieving goals of Hotel Santana by making long term
consequences and relations.
The HR value chain model:
HR value chain model is best and effective model in HR which is based on work flow
and proper management. This creates various effectiveness to build everything divided into two
categories like HRM activities and outcomes (Di Fabio and Peiró, 2018 ). Explanations of those
are as follows:
 HRM activities are like the day to day activities which are including recruitment,
selection, training, compensation, rewards and planning for managing work. Those
activities are measures by using HR metrics. Those are used in hiring and firing process
by train them faster and better within the Hotel Santana.

 HRM outcomes are another goals which are try to achieve with the HR activities. This is
very important for Hotel Santana and it management to gain higher and effective
advantage with business by using various activities of HRM. The outcomes are includes
employees satisfaction, motivation, presences and retention.
Fulfilling the both in effective manner is help to make proper and effective result by playing
various activities (Golmoradi and Ardabili, 2016). For example: in the Hotel Santana have
unmanaged work and employees are able to address customers properly and not take orders
effectively. In that management needs to make proper and effective workforce planning and
training session for improve their performance skills in effective manner. This help to make
proper and effective working results and outcomes for manage worked in effective manner. If
management planned proper workforce planning than it create better outcome which is effective
performance of employees and improve performance or engagement with another employees.
This better outcome and result which is help for achieving goals as well as objectives of
company in effective manner like increased market values of Hotel Santana, productivity of
company and highly able to give higher customers satisfaction in effective manner. With the help
Illustration 2: HR value chain model
(Source: HR value chain model, 2019)

of this management of Hotel Santana is able to manage their human resources and their work
with the best result of work.
Those are the best and effective Human Resource Management models which are helped
to manage higher and effective growth at market place by managing proper and effective
working. This help to manage all over employee and human resource of company by satisfying
needs and wants of employees and customers. That is help to maintain goodwill of hotel at
market place.
TASK 2
Organisation’s HR functions and Recommendations
Human resource function are the function of the organization which is targeted toward
managing good human resource in the organization. This function of the organization includes
the variety of the different activity which is taken by the organization to manage and maintain
good human resources in the organization (Greer, Lusch and Hitt, 2017). Some HR function of
Hotel Santana Malta are as follows:
Recruitment:
This HR function of Hotel Santana Malta, used to look at procuring the good human
resource in the organization. Out of the best talent available in the market to carry out the
different operation of the business. This HR function is generally performed in Hotel Santana by
looking at the current human resource available in the hotel and estimating the amount of the
workforce which will be required to carry out future operation of the business. On the basis of
the same the organization used to hire different employee in the organization (Renz and Herman,
2016). There are generally two type of recruitment method which is in common used by all the
organization to recruit the employee in the organization namely internal recruitment and external
recruitment. Hotel Santana used to use the external recruitment method to recruit the different
employee in the organization. Generally, Hotel Santana takes the help of different job boards &
social media as a recruitment method in the organization.
Job boards: It is the technique in which the Hotel used to post the opening of the
organization on the different job boards in the market. Post used to include the different roles and
responsibility which need to be performed by the candidate applying for the job and also used to
include short briefing about the incentive which will be offered by the company. Hotel Santana

used to collect the data about all the candidate and profile of good candidate are invited for the
selection function in the organization.
Social media: It is the type of the recruitment method in which organization used to post
the job opening on the social media platform, generally this method is generally used by the
organization to attract the larger number of the candidate as compare to the other (Noe and
Wright, 2017). As number of social media user are very high as compare to Job boards. This
platform always used to create the issue of not showing the relevancy of profile.
Selection:
Selection is another HR function which is performed in Hotel Santana Malta, This
process look at selecting the best employee for the organization by conducting the variety of the
test and interview in the organization (Mann and Gaddy, 2016). There are many types of test
which is conducted by the organization to select the best employee to carry out the different
operation of the business. Hotel Santana Malta uses interview and test to select the best
employee for the organization.
Interview: Selection process of Hotel Santana Malta includes the series of the interview
with the candidate. The first interview is a telephonic interview in which the Hotel Santana used
to just check the qualification and take the small briefing about the skill set possess by the
candidate. After that the organization used to organize the on-site interview with the candidate
they feel suitable for the organization and used to check the different experience and the
knowledge possess by the candidate. The last round of the interview includes discussion about
the salary and benefits.
Test: This is another selection method which is used by the organization to select the best
candidate out of pool of recruited candidate. Hotel Santana Malta used to conduct the personality
and skill test in the organization. This test is conducted after the second round of the interview.
On the basis of the result of the test the company used to decide the whether to select the
candidate or not and decides whether to conduct the third round of interview or not (Manuti and
De Palma, 2016). Test includes performing the activity in the hotel or oral test to check the
knowledge which is possessed by the employee.
Training and Development:

It is the another important HR function which is performed by Hotel Santana. In this
function the organization used to provide the training to the employee in the organization, so that
they can build a good sort of the skill in the organization to carry out the different operation of
the business. As hotel industry is the industry which used to see the good amount of change in
the way of addressing the customer, it is very important for the organization to give the proper
training to the employee to overcome the different issue which is offered by the change in
technique (Mayo, 2016). Hotel Santana used to follow the simplest method to provide the
training to employee in the organization.
Hotel Santana used to research the market and try to find out the technique which is used
by the competitor in the market. On the basis of the same the organization used to hire the trainer
in the organization and used to provide the training to the employee in the organization so that
they are able to gain the different knowledge and skill which will be required to carry out the
operation in the future. Generally Hotel Santana Malta only used to give training to the selected
employee in the starting stage and on the basis of seeing the result of the training provided to the
employee, they used to plan the different development activity in the organization.
Hotel Santana also used to provide the training to all the new employee who used to join
the organization. This training generally includes the on job training in which all the new
employee are given the training about the skill which will be required by them to carry out the
different operation in the organization. Purpose of providing such training to the employee is that
they feel comfortable in the organization at the time of carrying out the different operation in the
business.
Working environment:
This is another function of the HR in which they look at maintaining good working
environment in the organization. Generally all the organization used to motivate the different
employee in the organization in such a way that they used to feel comfortable to work for the
organization (Morris, Shenkar and Mackey, 2019). This is generally done by Hotel Santana by
offering well sort of the remuneration to the employee in return of the services which is provided
by them in the organization. Also, they try to bring the good flow of communication in the
organization so that there is good amount of clarity among the employee, and they feel

comfortable to work in the working place. Some technique which is used by Hotel Santana in the
organization are as follows:
Rewarding extraordinary performer in the organization is the first technique which is
used by Hotel Santana Malta, in this technique HR department of the organization used to
appraise the extraordinary performer in the organization. This used to motivate the other
employee in the organization to work more efficiently at the workplace (Ramaswami, Carter and
Dreher, 2016).
Hotel Santana Malta also used to celebrate the birthday of all the worker on the last date
of the month, also used to organize the different cultural program in the organization in which all
the employee are invited and forced to take part in the same. This used to create a good bonding
between the different employees in the organization, which help a business in maintaining the
good flow of communication. This used to help the company in building good trust among the
employee and management and also in maintaining the employee for the longer period in the
organization.
Policy Formulation:
It is another important function of the HR in which they used to form the variety of
different policy regarding the human resource in the organization. HR department of Hotel
Santana Malta make sure that different policy which are being made in the organization are made
by compiling it with the different laws and legislation related to same in the nation.
Recommendations
To improve the recruitment function of organization, Hotel Santana Malta has to make
sure that they also used to consider the referral as well as internal recruitment in the organization.
The reason behind the same is that the person working in the organization will be in better
position to understand the best person who can full fill the position which is vacant in the
organization (Subramony and Shyamsunder, 2018). Also, internal recruitment can help the
company in getting more relevant candidate as compare to the external recruitment. As
organization management will be having the better knowledge of the skill set which is possessed
by the employee to carry out the operation of the vacant job. This will also help the company in
saving the cost of the recruitment in the organization as this method is way cheaper as compare
to the external method.

To improve the selection process in the organization, Hotel Santana Malta has to make
sure that they fasten up the interview process of the company. As following the three round of
interview used to cause more than expected period to select the best employee for the
organization. This can be done by the organization by eliminating the telephonic interview and
just conducting the onsite interview and last round of interview. The reason behind choosing the
same is that the last decision which will be taken will be taken on the basis of the test which was
conducted in the past, so organization can look to eliminate the telephonic interview.
To improve the training and development in the organization, Hotel Santana has to make
sure that they used to include more number of the employee in the training activity of the
organization. The reason behind the same is that it will help the company in saving the time as
well as the cost of the recruitment in the organization. As more number of the employee in the
organization will be trained in the less period in the organization. This will eventually improve
the efficiency of work perform in the organization.
To improve the working environment, motivation and policy formulation in the
organization, organization can take help of the market research. In this organization has to make
sure that they used to find out the different strategy which is used by the competitor in the market
(Vidotto and Bastos, 2017). On the basis of the same has to select the best strategy which can be
used by the organization to improve the working environment, motivation and policy
formulations in Hotel Santana Malta.
TASK 3
Critically evaluate number of HRM software programs.
HR manager of Hotel Santana have various responsibility to hire and fire employees,
motivate them, performance management and other. This will increase HR work day to day for
that here is discussed the various HRM software program which is helpful for manage HR work
in effective manner. HRM software is defined to automated human resources business process,
payroll, compliances and transactions. There are various HRM software which are mentioned
below with one best software and its benefits are as follows:
HR management software Bamboo HR:
This is the number one HR software which is comprehensive set of human resources
management with its features. This handle complete payroll of company and benefits
management to taking attendance tracking and performance management. These help to HRM

Hotel Santana management for making their payroll of employees by tracking their attendance
ad presences in the office. These help to reduce work of Human resource as well as reduce
mistakes which are faces by HR at the time of creating payroll of employees.
Project management software MondayCom:
This is another software which is cloud based project management software is a
renowned solution designed to streamline team collaborative, workload management and making
proper and effective communication with employees at workplace. This creates more
effectiveness for working under the same and effective management at workplace. In this HR
have proper details of whole weak like how much work have by each employee in the weak. This
helped to create more effectiveness for working policy (Arena and Uhl-Bien, 2016). Through
that management is highly able to create more effective pay roll of employees without any
misconducting. For example: this platform is provide the colourful visual of different aspects of
the recruitment process in effective manner. Those are help to create more effectiveness for
working and track applicants with ease base.
Payroll management software GustoHR:
Payroll management Gusto HR is a human resources software which is built for different
business. This help to solve problem which is face by HR at the time of making and creating
proper payroll plan. This is comes with the good selection of workforce management tools. This
provides the essential functionalities like employees on boarding, time tracking and attendance
management. These help to make proper and effective chat of working in the weak by managing
overall working within the company and Hotel Santana. This help to keep safe important
documents of Hotel Santana.
Recruitment management software Fresh team:
Recruitment is very important as well as effective part of company. That is help to hire
and select best candidates for company in order to manage work and handle roles and
responsibility of job role. In this, recruitment management software is help to manage work in
effective manner by managing all over working abilities. With the help of this software
management of Hotel Santana is able screening the overall on boarding candidates who are
wanted to work with the team (Chen and et.al., 2016). That process is help to Hotel Santana
management for build fresh team for working and achieving goals as well as objectives of
company in effective manner.

Those are the very important and effective team and HR management software which are
help to manage work of employees and HR team. HR team faces various problems with their
payroll management, recruitment and workload management. In respect of that management of
Hotel Santana need to use this software which are completely helpful for reduce workload and
handle all those problems which are face by team at workplace. In respect of that, the best HR
software for Hotel Santana is a Bamboo HR is best for company because which is built for
small and mid-sized businesses. This is effective and beneficial for company to use Bamboo HR
software. This provides various benefits to company like applicant tracking, open with API
capabilities and another various benefits. These are essentials plan and advantage plan to its
users (Di Fabio and Peiró, 2018 ). This is completely effective and valuable for company to use
those in effective manner.
TASK 4
Characteristics of effective leader's analysis with support of relevant models.
There are various characteristics of leaders which are helpful for management within the
company. This provides more effectiveness for managing working. This help to create more
effectiveness for Hotel Santana. There are various characteristics of effective leaders who are
taking consideration into issues which are faced HR team in effective manner. Those
characteristics are as follows:
 The have to be delegated towards their work which is help to handle issues of employees
group. They have ability to generate idea and challenge assumptions for proper working.
 They have to be with positive attitude of working in effective manner (Golmoradi and
Ardabili, 2016).
 Effective leader have characteristics is creativity because they have ability to perform
effective and valuable tasks for managing employees work by organizing training for
employees in order to improve performance of them.
Those are the characteristics which are helpful for manage work of employees in effective
manner by considering more effectiveness at market and within the Hotel Santana. In respect of
that here is use some relevant theories and models which helpful for manage proper working are
as follows:
Situational theory of leadership:

The situational theory of leadership is helped to handle each and every situation which is
happing in Hotel Santana. For example: workload is high within the company and employees
are absent in more number in which work will suffer and losses are generated. In respect of that
situational theory is help to handle this situation within the hotel to leader. Leaders have
characteristics which is ability to delegate and make positive commitment to complete work on
time. In that leader is increase some work on existing employees and help to them for working.
As per that work is completed on time without delaying it and creates positive working
environment for whole team.
Trait theory of leadership:
This theory is described the type of behaviours which is plays by management in
effective manner as well as leaders. In context of Hotel Santana, employee group have their
demand to perform their task that is called as union. That is gives negative impact on the other
employees who are not the part of the union. For example: group have demand they need to be
fulfilled be company in very fast manner. It can create negative impact on businesses. In that trait
theory of leadership is helped to maintain this situation by managing employees. As well as
leaders have characteristics to motivate employees by communicating properly by satisfying
needs of employees in effective manner (Greer, Lusch and Hitt, 2017). As per that, leaders
discussed with employees group and understand the reality of their demand with company is
positive or not. They are motivated to employees for working with the same by providing other
benefits like incentives and rewards. Through that employees are motivated and ready to give
hard contribution for achieving goals and objectives of company.
Those are the effective and valuable characteristics of leaders who are working with the
same by motivating employees in effective manner. Leaders have ability to working with
positive manner by creating positive working environment within the workplace.
CONCLUSION
After going through the above report it has been summarized that HR value chain model
and Harvard framework. After that the report summarize that recruitment, selection and training
and development are some HR function which are being performed in the organization. After
that report highlights that Bamboo HR, HR payroll management are few HRM model. In the end
the report summarized that Situational theory as well as Trait theory are two trait theory on the
basis of which different characteristic need to be shown by the leader.

REFERENCES
Books and Journals
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Harvard Model. 2018. Online. Available through: <https://www.digitalhrtech.com/human-
resources-models/>
HR value chain model. 2019. Online. Available through:
<https://www.digitalhrtech.com/human-resources-models/>