This article discusses the importance of managing human capital and leadership in organizations. It covers HRM models, approaches, functions, and provides recommendations for improvement. The case study focuses on Marks & Spencer.
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MANAGING HUMAN CAPITAL AND LEADERSHIP
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INTRODUCTION To make any organization work it is very important to have a management over the employees because they need to have someone to take in charge of the company being able to work efficiently. To make any company work efficiently and to make the employees be involved in the hard work for the organization it is very important for the human resource management to be done over them. The human resource department is responsible for taking care of the organizationintheinternalfactorsof thecompany.Thedepartmentresponsibleforthe recruitment, training of the employees, payroll for the employees and checking if all the departments are working properly. The rules and regulations of the company must be discussed with this department or any decision making also must be discussed because the human resource is the bridge between the employees and the management.Thehuman resourcedepartment must treat all the employees equally and make a bound of trust with them because they need to know how the organization is working and where the company can improve so that the company can work even better. Marks and spencer is a British multinational company whose headquarters are in London. The company is providing the customers with the products such as home products, high quality of clothing and good products. The company comes under the list of London stock exchange. The company is selling more clothes products because those are of high quality. The founders of the company are Thomas Spencer and Michael Marks in 1884 in the city Leeds. There are 959 stores all over United Kingdom out of which 615 stores are just selling food products. Thereportwillbediscussingthefollowingdetailswhicharethehumanresource management models, approaches,human resourcefunctions,human resourcesoftware’s which the company uses and which they should be using and characteristics of effective leadership qualities which are required in the organization. MAIN BODY TASK 1 HRM MODELS AND APPROACHES HRM Models are important in studying human resource management by its analytical framework. These models also helpful in the understanding role of HR in the business. There are four types of Human Resources Management Models;
1.The Fombrun Model :These are the first model of the HRM which mainly focus on Selection, Appraisal, Development and Rewards. These are the simple model which provides an analytical framework for know the role of the HR activities in the business environment. 2.The Harvard Model :This model of the HRM are claims to be comprehensive in as much as it seeks to comprise six critical components of Human Resource Management. e.g. Stakeholders interests, Situational factors, HRM policy choices, HR outcomes, Long term consequences and a Feedback loop through. 3.The Guest Model :The company Mark and Spencer follows this third model of the HRM which was developed by David Guest in year 1997. These model includes specific strategies which are helpful in achieve positive result from the HR activities. These model claims to be best to other models. The guest model demand certain practices and when this is executed, then will result in outcomes. This model mainly focus the logical sequenceofsixusefulcomponents;HRoutcomes,HRstrategy,HRpractices, Performance results, Behavioural outcomes and the last one is Financial consequences. 4.The Warwick Model :This is the fourth important model of the HRM, which was developed by Hendry and Pettigrew. Both was researchers at University of Warwick. This model also proposition centres around five main elements like other HR models; (1) Outer context, (2) Inner context, (3) Content of business strategy, (4) Context of HRM, (5) Content of HRM etc. This model includes strength or power of identifies and classifies important environmental influences on Human Resource Management. This model of HRM enables business to know relationship between environmental factors and external factors in the organization and also understand the impact of these factors on the business. - Analysis Dimensions:This model has six major analysis dimensions for implementation in Mark and Spencer (1) Human resource management practices (2) Outcomes for human resource management (3) The strategies for the human resource management (4) The impact of human resource management on the performances
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(5) The financial outcomes (6) How does it impact the behaviour - HRM Strategies:These strategies make Mark and Spencer too much productive. (1) HRM Practices: Hiring, Training, Appraisal, Compensation, Industrial relations (2) HR Outcomes: Commitment, Quality, Flexibility (3) Behavioural Outcomes: Motivation, Co-operation, Organisational citizenship (4) Performance Outcomes: Positive, Productivity, Innovation, Quality, Negative, Absenteeism, Turnover (5) Financial Outcomes: Profit ROI Impacts in the behavior:With the use and practice of Guest Model, staff of Mark and Spencer has become more motivated and committed. There has been establishment of a guest-driven culture(Chen and et.al., 2016). The company has been successful in creating shared values, beliefs and attitude, also well trained and skilled workforce. Approaches The approach which Marks & Spencer is using is the system approach which is the company is working in different departments which they all are trying to achieve the same goals. In this system the company is having to work for the same motive or objective but there are different ways to achieve those. The human resource department will have different ways to make the employees get motivated for working in the company which are incentives, appraisals, reward and other motivations which the employees require. The company has to make the most from the company’s employees and a company is nothing if the employees are not there. The human resource department is responsible for getting in the employees in the company so they are only responsible for getting the training and making the employees work to the standards and as expected from the company out of the employee(Weistroffer and Li, 2016). The training of the employees is also done by the human resource department because without that the company will not be able to work. The main aim is to make the best out of the company and the internal factors are all handled by the department of the human resource because they are the people who have to make the most and make the company go in one direction and make sure that all the employees are doing a good job in the company. The
employee who is working more than expected or are doing what is being assigned to them and they are making the company the best from their side then it is the responsibility of the human resource department that they must appreciate that and make the employee feel more special to the company and give them something in return so that they continue to do that same kind of work for a long term. The requirement of the human resource right now is to manage the company’s internal factors because the departments are not being able to reach the company’s best outcome. Marks & Spencer must use the proactive approach because that will make the internal environment of the company much better and make the employees give their best within the company. Proactive approach is that the company’s human resource manager must solve the challenges and problems even before they arise and this is only possible when the human resource manager shares a good relationship with the employees and this is very important because they need to understand the internal environment of the organization only then the human resource manager will be able to help. TASK 2 HUMAN RESOURCE FUNCTIONS There are a lot of functions which have to be played by the human resource department and those functions play a major role in the company of Marks & Spencer. The human resource department must be very professional and experienced in the Marks & Spencer company because they need the company to expand itself(Di Fabio and Peiró, 2018). The company is being able to sell their clothes products very quickly because the company is providing the clothes products in a very good quality though the prices are high of the products but the company is still being able to capture a huge market with this product. The company wants to grow their home products and the food products department in the market and it is very important for the company to do that if they want their company to expand in the market. The functions of the human resource department are as follows. Recruitment and selection The human resource plays a very important role in getting in the employees in the company and the selection is done by the human resource department. The employees which the company is picking up are not trained and they are doing this because they are not trained which means they
will not even ask for more wages from the company(Paauwe and Boon, 2018). The company is trying to make profit from the market therefore the company is trying to save over the wages of the employees which can make the company make a huge profit. The recruitment which is being done by the human resource department is that the company is only looking at the employees who are willing to work for the company and they can improve the company or at least maintain the standards of the company. The employees are not trained and Marks & Spencer company is ready to improve that part by the human resource department but they cannot invest for the wages of the employees. Though the company will have problems with that later because the wages of the employees are getting fixed bin a lot of countries like in China the employees are supposed to be paid $15 per hour (Cascio, 2015). The employees have to go through all the selection levels of the company and the human resource department must be good at observation so that they can get the best employees as possible in the company. Recommendation The company should take people with experience Marks & Spencer will not be able to grow that fast otherwise because objectives and the mission the company has will not be met otherwise(Laureani and Antony, 2017). Marks & Spencer has to take experienced employees because the company has to do their best to increase their profits in the market and to get that the employeesneedtoworkefficientlyandexperiencedemployeesalreadyknowthatthe responsibility they have are very important. Human resource has to be very certain with their decisions because the recruitment is done by this department and they need to know the employees they are hiring will be able to live up to the standards of the company. The selection process of the company has to improve so that they can get to know the people better who are coming for the interviews of the company. Marks & Spencer must be certain with their employees and make sure that the people they have selected have settled down in the company properly and are coping with the company’s decisions well. The human resource must create a bound in the company so good that the new employees can come to the human resource department and share their problems so that there are no conflicts with the work and the employers. A comfort environment must be created by the department for the new employees by the human resource department. Human Resource Development
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Humanresourcedevelopmentisadepartmentwhichdealswiththecompany’s development of the internal factors of the employees and the development is done by the human resource department. The employees who are new and have just been hired will have troubles being able to adjust to the work environment of the other different companies. Marks & Spencer have to get themselves an experienced team of human resource so that the company can make the most from that department. The human resource team which is selecting the people have to not just make sure that the employees they are hiring are going to live up to the company’s expectations but also make sure that they are settling down in the company properly(Brewster, 2016). There are a lot of problems which are happening in the company and it is very important for the company to solve those because if the problems continue then there will be conflicts in the company which will harm the efficiency of the company. The bound of the employees and the human resource should be really strong so that any conflict which is happening can be solved before it becomes a bigger problem later. Recommendation There is a lack of bound relationship between the human resource and the employees of Marks & Spencer and that is a huge drawback for the efficiency of the company. The human resource department is not even getting in experienced employees which is restricting the other products not the company to expand themselves in the market(Rahim, 2017). The turnover in the company is huge because of which the human resource department is busy hiring new employees and is not getting enough time to train the employees and the employees are not being able to settle down in the company. The human resource department will have to train the employee who are already in the company and make a bound with the employees so that they feel comfortable to share their problems with the company. Marks & Spencer is a company where the employees are not getting flexibility from the company because the human resource department is not being able to connect with the employees and the employees are not sharing the problems and are just leaving the company directly. The human resource department has to be improved first and only then the company will be able to grow more in the market. Motivation
Motivation is the most important factor which is required in an employee to continue their work efficiently and the motivation is also a part of the human resource development. Marks & Spencer’s human resource department is so busy hiring new staff that they are not getting time to see the other employees in the company(Frost, 2019). The employees are putting in their best for the company but they are not getting anything in return and it is very important for the company to give that otherwise there is no motivation in the employees who are working for them. The employees who are working from a long time and this is there only source of income those people are not leaving the company but they might just if the company remains like this. Losing the loyal and old staff can turn out to be a great disadvantage for the company because they those employees have gained experience and have become professional in that department and if they leave then the company will not be able to grow and will face lose in the market. Recommendation The company will have to focus on the employees who are in the company because they too deserve something in return for the hard work they are putting in. The human resource is responsible for this and they will have to start giving incentive, extra wages, appraisals, extra holidays for the good work or extra hard work and other things which the employees need so that they are motivated for doing a good work. Motivation is required in all the employees because that will make them work for the company even more and the company will be able to do better. Marks & Spencer is not doing so good with this factor and this is very important for Marks & Spencer at this point of time and the human resource will have to do their best for the company. There are a lot so work load on the human resource department but dividing there work equally and giving all the individuals specific work that will help the human resource department to work better(Noe and et.al., 2017). Performance The human resource of Marks & Spencer first must make sure that they are following all the rules and regulations of the company and the company must make decisions according to the human resource consultancy. Human resource is the bridge between the employees and the management and the human resource is representing the employees in all the meetings they have with the management team. There are a set of rules which are set by the organization so the human resource has to make sure that all the employees of the company are following those so
that the company can maintain a standard of their own. The human resource also has to make sure that all the employees from all the department are working properly and finishing their work on time and are allotted with the work they can do and no one is being unfair in distributing the work(Hassan and et.al., 2019). The performance of the present employees is not up to the mark of the organization and the human resource department is just falling to get the employees to get their best for the company. Recommendation The human resource has to take out time except of hiring more employees in the company and they will have to make a lot of performance of the employees be recorded so that when they are motivating the employees by extra wages or any other form, they are being fair with the other employees of the organization and are not be motivating the other employees. The human resource must do things for making the employees performance in the company increase because it is really required by the company to increase because the company wants to expand itself in all the fields possible and the company want to make a lot of profit. The company will have to find different ways so that they company can make the performance of the employees better in the company and that is the responsibility of the human resource department. TASK 3 HRM SOFTWARE PROGRAMS There are a lot of software’s which are designed for the human resource department so that they can take care of the work efficiently and that is very important for them department. The software’s are built so that they can manage their work better and the department can get in better employees and focus on them also(Brewster, Mayrhofer and Smale, 2016). Sometimes there are wrong entry which are made of the employees because they want to get extra wages but the human resource department has to be really careful and has to make sure that they are fair to everyone. The different programs which are designed for the human resource department are as follows. Human resource information system (HRIS) Human resource management system (HRMS) Human capital management (HCM) Applicant tracking system (ATS)
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Payroll software These are few software’s which are specifically made for human resource department so that they can make the company work efficiently and make their work easier and faster so that they do not lack in any department. The human resource is responsible for keeping the employees all the personal details and know everything about the employee professionally. These are few software’s that the company can use for tracking the employees of their company. In the present time Marks & Spencer human resource team is still learning the software’s which are being introduced in the company and the human resource will have to be open to learning if they want to get there work faster and make a change in the company(Mann and Gaddy, 2016). Marks & Spencer is using HRIS and payroll software’s which is keeping a track of the employees but they are not paying the employees for their hard work which is a drawback for the human resource department. The company will have to take the software of human capital management because that will really help the company to grow and know their employees even better. The employees are leaving and if the company can manage their human capital of the company the company will benefit from it and even the employees who are working in the organization. Human capital management is the skills of the employees, qualifications, the productivity the individuals have and the training levels of the individuals will be recorded by the company and that will help the company to give the work to the right employee in the organization and will help the company to grow(Hayat and et.al., 2015). Tracking of employees and their performance in the organization can also be done by this software that means the work for the human resource department can reduce and the company will be able to give incentives and wages to the right people and the salary will be fair for all the employees. This is a kind of motivator for the employees because they will be given wages according to the efforts they are putting in the organization which will make the company grow. TASK 4 CHARACTERISTICS OF EFFECTIVE LEADERS AND RELEVANT MODEL There is a high need of leadership quality in a human resource manager and all the human resource employees because the company has to maintain a set of standards of the organization and the human resource department has to take care of that factor. The human resource has to
make sure that the employees are working properly and the employees are doing their best for the company to grow(Popescu, Comanescu and Sabie, 2016). The human resource has to even make the internal environment of the company better and to make that happen the human resource manager must have the leader qualities. There are a set of rules and regulations of a company and the human resource department has to make sure that everyone is following those otherwise the company will not be able to grow. The employees have to listen to the human resource employees and that is very important and till there is no command on the employees then how will the company be able to grow. Leadership characteristics which are required are as follows. The human resource department will have to be honest with the employees and the management of the organization because only then the company will be able to work. The employees who are not being able to solve their problems must go to the human resource department but till they are not honest then how will the employee go to them. Confidence of making the employees listen to them and make them work under them. The pressure is too much on the employees and making them motivated and making them work the human resource department must go to hem to talk but with confidence so that they understand them and trust them(Arora and Hanumante, 2017). Confidence can make them create bounds with the hiring process and with the existing employees. Communicationisaqualitywhichisrequiredandamustinahumanresource department. Communication is the main work of the human resource department and they must work for the benefit of reaching that process. Positive attitude is another characteristic which is required in the human resource department employee and that is so because if they want to create a positive atmosphere in the company then they should remain positive themselves so that they can spread that quality all around. Situational leadership is really required in Marks & Spencer’s because there are a lot of conflicts which need to be solved within the company and there is a lot of coaching and training which is required since there is a lot of new staff coming in the company. The labour turnover is high therefore training and development department needs to improve and work on the employees even more so that the company can work efficiently and can expand themselves(Marler and Boudreau, 2017).
CONCLUSION Marks & Spencer is a very large brand and is still selling its products in the market of clothing because it has good quality stuff but the company is not doing so good in the other departments like home products and food products because the internal factors of the company is not letting it grow. The human resource department has a lot of pressure and they are not being able to deal with it and that is not making the company grow. Experienced employees need to be hired in the company and the training and development department has to focus on the employees of the company so that the company can grow in all the fields they are in.
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