Human Resource Management Practices

The provided document is a detailed study on human resource management (HRM) practices. It explores the importance of HRM in achieving organizational outcomes, presents a model for implementing sustainability through HRM practices, and discusses performance management and employee engagement. The document also reviews various research studies on HRM practices in different contexts, including small-and medium-sized enterprises, manufacturing sectors, and multinational corporations. Additionally, it touches upon the relationship between HRM and firm performance, as well as the impact of institutional settings on collective turnover.

MANAGING HUMAN
CAPITAL AND
LEADERSHIP

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
HR models and approaches of Nando’s for managing human resources....................................3
TASK 2............................................................................................................................................6
Recruitment and selection in relation to strategic human resource initiatives.............................6
Recommendation to improve process..........................................................................................8
TASK 3............................................................................................................................................8
Approaches to Human resource development and ways to improve...........................................8
TASK 4..........................................................................................................................................10
The classical theories of motivation..........................................................................................10
Proposal of hybrid theory which combine the most meaningful characteristics of all motivation
theories.......................................................................................................................................12
TASK 5..........................................................................................................................................12
Characteristics of effective leader and its justification..............................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Managing human capital and leadership in organisation plays vital role in successful
growth of organisation. The human resource and leadership practices offers different type of
strategies to HR professional in managing employees working efficiency within and
organisation. The report will analyse the Human resource approaches and models used by
Nando's for managing its employees functions. Nandocas is the eating house which has its
restaurants across UK. It is specialized in poulet dishes which are served with herb and lemons,
medium, hot or excess hot peri-peri marinades. It will evaluate the implementation of Warwick
model of HRM and Guest Model of HRM with in the organisation to manage employees
satisfaction. The report will outline the recruitment and section process used by the firm hire the
best skilled and capable employees in order to serve customer satisfaction. Further, it will
identify the approaches used by HR professional of business to manage employees functioning
like, salary and wages, performance measurement, compensation, training, recruitment etc. Thus,
the report will identify the motivational theories used by the restaurant to boost employees
morale and their relationship with Hybrid theory of motivation.
TASK 1
HR models and approaches of Nando’s for managing human resources
Nando's is the eating house and has specialized in Poulet dishes which are offered with herbs
and lemons medium, hot or excess hot peri-peri marinades. The eating house uses various
Human resource management approach in order mange internal functioning as the motive of the
firm is to be the one service best food and best beverage services. The organisation implements
the use Guest Model of HRM. The model is used by the enterprise as it offers systematic
functioning of Human resource functions which are as follows:
 HRM practices: It comprises the policies and practices for training, development and
recruitment (Meredith Belbin, 2011). These practices of HR assist the management in
delivering safe working environment to employees as it involves, labour laws,
employment laws, working hours, minimum wage standard etc.
 HRM Outcomes: With the help of this the firm is able to provide the sense of
commitment to its employees regarding job satisfaction. Further, HRM outcomes assist
the professional in providing flexible working environment to workers which aims at
protecting the interest of staff members.
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 Behavioural Outcomes: It is focused on developing understanding with employee which
is done by Nando's by cooperating with workers by providing them rewards and benefits
to boost their morale. Understanding the behaviours and attitudes of employees is the best
strategy which assist the eating house in increasing workers working efficiency
(Saridakis, Lai and Cooper, 2017).
 Performance outcomes: The ultimate responsibility of HR professional in Eating house
is to seek for innovation productivity and quality (Bamber and et.al., 2017). In order to
manage productivity and innovation the management of Nando's is focused on recruiting,
and training of staff members regularly. The performance of Nando's demonstrate that it
spent 30 percent of gross on employer compensation.
 Finance: The HR professional of eating house is responsible for maintaining the
appropriate record of profits, revenue and investment. It is the m foremost duty of the
management to manage the flow of funds in order to conduct smooth flow of business
operations.
Apart from this the functions of HR professional of eating house are partially related to
Warwick model of human resource management which represents inner and outer context of HR
practices, HRM content and the business strategies used by the firm to improve the working
efficiency of employees (Models of Human resource management, 2015). The Warwick model
of HRM is as follows:
 Outer context: In this the policies and practices of HR professional get influence with
changes in political, social, economic and legal factors which are related to external
environment of business. This comprise changes in employment law, recruitment and
training legislation etc. The Eating house is focused on evaluating and implementing all
the changes on time in order to avoid the chances of employee’s dissatisfaction.
 Inner Context: The inner function of HR professional of Nando's are focused on
effectiveness of organisational culture structure, leadership, task and output. In this
management of eating house in focused on discovering and improving the inner strength
and working efficiency of workers by delivering staff a healthy and safe work
environment.
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 Business strategy: In this the Human resource professional of Nando's is focused on
implementing strategies that assist the firm in accomplishing goals and objectives
keeping in mind consumer satisfaction. In this strategy the Eating house is focused on
innovation food items and services according to the consumer requirement which is the
most effective way that assist the firm in staying the need sand wants of consumer with
customer satisfaction.
 HRM Content: This comprise all the management of employees which assist the eating
house in maintaining the work productivity of employees. The content includes, flow of
information, employee satisfaction, growth and internal changes in functioning according
to external environment. In HRM content of Nando's the HRM includes motivation of
employees which is done by eating house by providing them rewards, paid leaves etc.
It is important for a company to opt for the strategies that can ultimately help in
managing the resources in effective manner. Hence, to perform this function appropriately, there
are various approaches that are used by Nando’s in its day to day functioning. It ultimately
results in higher profits and sustainable business. Some of the approaches are:
Recruitment procedures: Administration in Nando’s have choice that whether they
want to recruit people internally or externally. However, a balance between both the categories is
maintained by the personnel (Van Dierendonck and et.al., 2016). The company have set up its
worldwide online recruitment resource and appropriate advertisement is done for vacancy so that
right kind of talent can be attracted towards the organization. Once the individual got hired for
particular post, in that case, he / she become a member of Nandocas.
Development training: There are various types of training that is organized by the
management of Nando’s. It includes, long term training, orientation, product training, skill
training, on the job training, off the job training, self-learning, management development training
and specific competence training. It is considered to be one of the most important approach used
by Nando so as to maintain a set benchmark of delivering services to the stakeholders. Career
development program is also organized by Nando’s so that adequate amount of opportunities can
be give to the employees to enhance their existing knowledge and reach to next level of their job.
Salaries and Wages: Nando’s normally positions its wages as per the wages being
offered by its rival companies. Employees are considered to have a significant space yet they add
up to the operating cost of the organization as well. Hence, in that case, the overall costing helps
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in mapping that what portion of profits will be used by the management for extending rewards,
benefits, preparation cost, training and development cost etc. Nandocas also gives 20% price
reduction card and 28 days of paid vacations to its employees. Critically analysing the fact, some
employees are not satisfied by its compensation policy (Chiang, Lemański and Birtch, 2017). In
that case, giving appropriate benefits to the employees and understanding their requirements can
help in better ratio of employee retention for longer duration.
360-degree feedback and survey procedure: feedbacks are collected from employees
and customers so that continuous improvements in its offerings can be made by Nando’s. It also
helps in receiving variety of suggestions from them so that relevant changes can be made in
business models. Further, survey is considered to be an effective procedure at Nando’s it is easy
to analyse the loopholes and take appropriate actions for the same (Buller and McEvoy, 2016).
Hence, in that scenario it can be assessed that the approaches of human resource
management followed by Nando’s is effective enough. However, there are certain loopholes in
its compensation plan which can be mitigate through effective planning.
TASK 2
Recruitment and selection in relation to strategic human resource initiatives
There are two recruitment process used by HR professional of Eating house that is
internal and external. In accordance it has been determined that generally there is vacancy at
cashiers and grilled department of eating house for which the firm follows the ongoing
recruitment process (Daley, 2012). In accordance to conditions and requirement the professional
of organisation implements the recruitment process which are as follows:
 First the eating house focuses on analysing vacancy and analysing need of manpower in
particular department.
 In this step the firm focuses on evaluating the vacant position and its description in order
to analyse the appropriate information about the vacant job profile.
 The professional plans a recruitment process in which the firm derives the effective
source of recruitment that is
Internal: The Nando's focuses on recruiting people from internal department. This is called as
promotion and demotion (Guest, 2011). In this process the firm aims at analysing performance of
each and every employee which helps in determining the working efficiency of workers. Further,
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the HR professional analysis the base and capable employee who can assist the firm in internal
recruitment. In this Nando's promote the cable working staff which assist the organisation in
boosting employee morale and on the other hand in this process the professional of eating house
also evaluates the dead staff in order to clear and recruit new manpower.
External: This is the most effective way of recruiting employees as with the help of this source
the firm is able to hire new and more skilled and cable employees according to job requirement
(Jiang and et.al., 2012). The recruitment functioning of Nando's is basically focused in hiring
people through external source. The eating house believes in making innovation and therefore it
aims at hiring new employee which can assist the firm in making innovation in services. In this
process the firm focuses on recruiting worldwide talent therefore it focuses on online recruitment
resources where the firm advertise about the job vacancy on its website to attract global skilled
unemployed people. Further, the professional recruits the person who are recommended by the
already working employees. In addition, the firm enables advertising on local media channels to
attract domestic unemployed people.
 In this the Eating houses focused on selecting candidates who have applied for the job.
For this purpose the Nandocas selects the professional committee to analyse the best
candidate according to job specification. In this process the professional is expertise and
is the person who understand the job vacancy where the person is responsible for
recognising the best skill's and talent for the job. The selection process of Nando's is
simple as the firm at providing job opportunities to all skilled people.
 The last step is recruitment plan where the company analyses the skills of candidate
through practical analysis in this the firm aims at testing skills and talent of people
selected for recruitment (Johns, 2010). It comprises all the processing that is written sent,
medical, physical test, communication skills, kitchen skills and management skills. This
is the major and last step of recruitment because in this after all the testing the person is
finally recruited foe the specific job.
Recommendation to improve process
In accordance to recruitment ans selection process of Eating house it can be
recommended that the enterprise should focus on the following factors such as:
 Nando's can focus on adding more job details at the time of advertising.
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 The firm should use social media channels to promote awareness about the job vacancy
across the globe.
 Internet is most effective tool of communicating with people worldwide therefore like the
firm advertise about job vacancy on its official website. It can ever advertise on other
websites who have the most traffic.
 The firm should make is recruitment process lenient but authentic in order to attract
efficient employees.
TASK 3
Approaches to Human resource development and ways to improve.
The human resource development aim of the organisation is to recruit and place right
number of employees at right position. In this the enterprise ensures that there is right number of
manpower according skills and capabilities required for job function (Mithas, Ramasubbu and
Sambamurthy, 2011). The human resource planning of Eating house is focused on growth and
development of business. The Nando's restaurant HR professionals implements the use of
following approaches that is:
Strategic HR framework approach
This approach is the business strategy which assists the management in recruiting staff
and developing staff in order to analyse organisational capabilities to attain goals and objectives.
In this the firm is focused on training employees in manner to enhance their working efficiency
and capabilities to perform task as it is the most effective way for accomplishing goals on time
(Gruman and Saks, 2011). In this the enterprise implements the use of Human resource practices
and policies which assist in firm in carrying out systematic training and development process of
staff members. In this approach the firm ensures that rights of employees are not exploited at any
level of development because it is the factor which aid in improving working efficiency of
workers and boosting employee morale.
Integrative Framework approach
This approach is proposed by Yeung and Berman in 1997 which states that human
resource development of organisation is based on 3 practices that is enhancement of
organisational capabilities, serving worker satisfaction and improving customer base and serving
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satisfaction by regularly analysing their needs and wants. In accordance to this it has been
analysed that Nando's is focused on enhancement of its services like, there were 214 eating
houses in 2009 in United Kingdom and according to scenario it was determined that at that
moment of time there was the need of 840 eating houses in twelve months. This clearly denotes
the organisation capabilities of performing satisfactory functions. However, it is important for
the firm to grab opportunities to improve its capabilities, Further, the HR professional of Eating
house is focused on serving employees satisfaction as ten enterprise offers flexible working
house, healthy and safe working environment, 28 days paid leaves annually and follows all the
ethical practices which aims at protecting the interest of employees. Apart from this the
customer satisfactory is demonstrated by the increasing demand of restaurants across UK.
Therefore, in accordance to all these factor it has been analysed that the firm makes effective use
of integrative framework approach.
Apparently, the firm implements the use of every possible technique to develop its
manpower in order to increase working efficiency of employee in attain organisational goals and
objectives. The Development plan of Nando's involves long term training in which the
professional aims at making employees determine companies vision mission and values which
assist the firm in establishing basic working practices for workers. In this training the firm
focuses on providing basic working training which is required at all the level of organisational
functions. In addition, the restaurant aims at providing specific product training to its employees
in which the management aims at enhancing the skills and capabilities of innovation companies
essential food products. The company is focused on product training because the profits and
reputation of the company are based on its food products therefore it is important for the staff to
know about the basic items offered by restaurant. The effectiveness of development training is
measured with the help of 360 degree feedback in which the professional sets the performance
benchmark for all employees on the basis of which performance is measured and appraisal are
decided. It is most effective which is used by Nando's to serve employee satisfaction and to
increase working efficiency.
Hence, in accordance to human resource development approaches, it has been determined
that the development practices of Nando's are effective and assist the enterprise in improving
workers performance and understanding organisation capabilities but on the other there are
various other HR approaches which can assist restaurant in its Human resource development
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like, the firm can implement the use of Human capital appraisal approach as in this the
development functions are divided into 5 stages that is, clarification stage where the professional
of business aims at recognizing opportunities and making employees understand their benefits
and limitation (Terziovski, 2010). Assessment stage, in this stage the firm analyse the
development of organisation and employees. In this stage Kando's can set measure under which
the employees have to work in order to attain goals and objectives. Then comes the design stage
in which the firm can focuses on implementing stages to attain goals, it is best step which can be
implemented in restaurant to enhance the working of manpower. The fourth is implementation
stage where Kando's can implement strategies of developing employees like training,
conferences etc. It is the effective step which assist the employees in learning more about the
firm and its practices. Lastly, monitoring stage in which the enterprise monitors the practices of
employees after training. It is the step which aid in evaluating effectiveness of development plan.
Hence, in accordance to this approach it has been denoted that it is important for the firm to
implement use of various effective HRM, approach to increase working efficiency and
effectiveness of employees.
TASK 4
The classical theories of motivation
Nando's is focused on boosting its employees morale and it is denoted by the
compensation. Almost 30 percent of gross annual income of restaurant is contributed by the
organisation to compensation. This assist the firm in deriving goodwill ad serving employee
satisfaction. Apart from this, the enterprise has implemented the use of Maslow's theory of
motivation in which the firm is focused on fulfilling the basic needs of employees in order to
improve their working efficiency (Chelladurai and Kerwin, 2017). The theory of motivation in
Nando's is as follows:
 Psychological needs: In this type of needs the restaurant professional are focused on
fulfilling needs of employees which are, food by providing pantry, safe drinking water
and providing care and medical aid services to protect the interest of employees.
 Healthy and safe working environment: The firm provides safe working condition to its
all employees and when working at hazardous location the company provides tools to
workers which will assist the preventing accidents (Marchington and et.al., 2016).
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 Respect: It is another factors which assist the firm in boosting employee morale there the
HR professional aims at providing equal working condition for workers which assist the
employees in gaining respect from all colleagues which assist the management in
protecting self esteem of workers.
 Formal and informal relationship: Nando's aims at maintaining formal and informal both
type of relationship with its employees which assists the management in motivating
employees which aid in increasing working efficiency and productivity (Arifin, 2014).
 Self determination: In this the firm focuses on providing training and development to
employees which assist them in increasing their working efficiency and is beneficial in
increasing their determination for working.
Apparently, Hertzberg theory of motivation assist the restaurant in maintaining motivation and
hygiene factors hand in hand It is implemented in the organisation as it is based on the positive
and negative feeling of workers which assist the firm in determining the right and wrong of the
situation.
 Motivational Factor: In this the, HR professional of the firm is focused on fulfilling the
basic requirement of employees (Tyson, 2014). Moreover, in this the restaurant aims at
enhancing the analytical and working skills of employees by providing them various
growth opportunities. It is the motivation technique which is beneficial in boosting
employee morale.
 Hygiene Factors: This is based on monetary and monetary appreciation of employees. In
this the firm emphasize on boosting employees by rewarding them incentive, potion,
bonus etc. (Al-Tameemi, and Alshawi, 2014.) Monetary and non monetary benefits is the
most common and effective strategy which assist the Nando's in boosting workers morale
and working efficiency.
Proposal of hybrid theory which combine the most meaningful characteristics of all motivation
theories
The concept of hybrid theory states that it is important for the firm to manage motivation
of employees but it is not necessary that company will manage the functioning by implementing
motivation theory. The firm can make use of concept of both the theories that is protecting the
interest of employee by providing them benefits and by establishing equal working conditions to
boost their morale but on the other hand it is necessary for the firm to understand the analytical
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view point of organisation and it can focus on implementing strategies which aims t getting work
done from employees. In accordance to this it is important for the firm to provide adequate and
safe working condition to boost employee morale for working but the firm cannot offer different
type of services to every employee.
TASK 5
Characteristics of effective leader and its justification.
Nando's HR manager holds the effective characteristics of leaders which assist the firm in
managing manpower functions effectively. It is important for the management to have
leadership characteristic to manage internal functioning of company smoothly. Further, the
effectiveness of leader in Nando's is demonstrated by its clear structure. The functions of
organisation are formulated systematically in order to avoid the chance of mismanagement and
confusion which can lead to dissatisfaction of employees. The leader in of enterprise is focused
on serving employees and customer satisfaction by implementing various new strategies which is
most effectiveness way that denotes the appropriate functioning of organisation. Furthermore,
the ultimate motive of restaurant is to become only one offering the best food services across the
globe which demonstrate its determination to attain growth. In accordance to this mission it is
important for the leader to manage all the employee problems at initial level to reduce the chance
of conflicts. The conflicts resolving technique of the leader demonstrate the communication
skills of person which is most effective and necessary toll for the successful business operations.
Apart from this, positive attitude and commitment towards the companies goals and objectives is
another technique which denotes the effectiveness of leader.
Thus, in accordance, it can be justified that it is important for the organisational leader to
be effective because the person is responsible for managing employee's relationship which plays
crucial role in improving effectiveness of business operations (Burke and El-Kot, 2014).
Moreover, the working efficiency of leader is important for the business functions because it
assists the firm in making challenging assumption which is the best strategy which helps the
enterprise in dealing with uncertainties. The leadership characteristics is the best trait for the
restaurant as it assist the firm in determining profitable opportunities' ad making employees
working according to terms ad conditions set by organisation.
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CONCLUSION
The report summarized HR models and approaches implemented by HR professional of
Nando's eating house to enhance the working efficiency of employee. It evaluated the firm
implements the used of Guest model and Warwick model of HRM as it comprise all the aspect of
managing manpower within the organisation. The company aims at serving employee and
customer self-satisfaction due to which it is focused on its recruitment process, wages, salary,
compensation, training practices. The ultimate mission of the firm to become the one and only
market leader due to which the professional implements the use of 360 degree feedback method
which assist the firm in evaluating workers performance by setting benchmark in context to
restaurant goals ad objectives. Moreover, the report outlined the motivation theories of Maslow
and Hertzberg which are focused on boosting employees morale and are used by Nando's eating
house to enhance the working spirit of employees. Apparently, it evaluates the Proposal of
hybrid theory which holds the characteristics of other two motivational theories which being
already implemented in an organisation. Thus, the report will conclude with the effectiveness of
leadership which assist the enterprise in managing employees work and relationships.
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<http://nehaspeakshr.blogspot.in/2015/07/models-of-human-resource-
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