Managing the Human Resource: Employee Engagement, AI, Flexible Working Practices, and HR Strategies

Managing the Human
Resource

INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
Critically analyse the effect of the employee engagement strategies employed in Hungry
Donkey.........................................................................................................................................3
How has the use of metrics enabled Hungry Donkey to engage employees? What other
strategies could they have used?..................................................................................................4
With reference to published literature, critically evaluate to what extent this employee
engagement initiative could be applied to other organisations....................................................5
Critically evaluate the relevance of the components in the Hungry Donkey engagement model
discussed above...........................................................................................................................5
PART 2............................................................................................................................................7
Critically evaluate the relevance of artificial intelligence for current and future HR
professionals. What potential ethical issues may ensue?.............................................................7
Critically evaluate the usefulness of flexible working practices in developing employee
performance.................................................................................................................................8
Critically reflect on the statement “Leaders that implement Soft HR practices are more
effective than those that employ Hard HR strategies”. Justify your response by referring to
examples from real organisations................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Human Resource Management (HRM) is the practice of recruiting, hiring, deploying and
managing the employees of an organization. HRM is often referred to simply as Human
Resources (HR). The human resources department of a business or organization is basically
responsible for establishing, implementing and monitoring policies for workers and the
organization's relationship with its candidates (Zahar, Ismail, and Rashid, 2021). The
management consider in this report is Hungry Donkey. Hungry Donkey is a quick service
restaurant chain which employs 1,000 people across 120 restaurants in the UK. Tom Beech, the
Compensation and Benefits Manager characterises the management approach there as ‘if it
moves, we measure it’, and a variety of metrics are used to assess the reward practices he
designs. The company hired Professor Jack Smith to study the work experiences and found the
functioning of the business who had its general positive effects on the skills and employability of
young individual.
PART 1
Critically analyse the effect of the employee engagement strategies employed in Hungry Donkey
Effect of the employee engagement strategies
The term employee engagement refers to the section of obligation and assembly that an
employee has with the business of management of Hungry Donkey. Employee engagement has
become a crucial factor for company success and effectiveness in present highly competitive
field of the market. A high level of engagement promotes talent retention, promotes consumers
loyalty, and enhance the managerial performance and stakeholder values (Brenton, and
Bouckaert, 2021). As in relation to the Hungry Donkey, the management concentrates on how to
enhance employee satisfaction and the variations that will not essentially lead to enhanced the
key performance that are follows -
 Satisfied and Happy Employees - Employee engagement is termed as the manner that
involves many ways to increase employee job satisfaction. The employees who are
engaged are highly satisfied with their job role than others. As by concentrating on
employee engagement the management can develop a positive work culture that maintain
the managerial success as effectively. When employees are effectively satisfied with their

job role then they put their extra effort into their work and enhance their global field of
performance.
 Improved consumer experience - A customer centric methods always maintain the value
to the business of management in the Hungry Donkey. By concentrating on employee
engagement will help them to fill the gap among how the business to treat its employees
and how the candidates are expected to treat their consumer. By involving employees
tend to be better-off (Mubarak, Petraite, and Kebure, 2021). Hence, it will offered a
better consumer experience as effectively and efficiently. When the consumers are
satisfied with the facilities offered to them it basically leads to the success of the
management. Innovative work approach - Repetitive tasks lead to disconnection and loss of attention
in candidates. When they concentrates on employee involvement and strategy a
stimulating task balance for their candidates with the suitable manner of approaching
their workplace orientated task with variations.
How has the use of metrics enabled Hungry Donkey to engage employees? What other strategies
could they have used?
Engage employees’ strategies
Employee involvement will support to develop the suitable work situation to support the
candidates in their career growth and have open communication at their workplace. As in
relation to the Hungry Donkey they have engaged employee’s strategies that are as follows –
 Adopt a Bottom up Approach - This research present that 1 in 6 employees are not
satisfied who are looking for their new job role. The investigation that should be an
effective manner to division the employee engagement strategy. They ask for their
thoughts efficient they feel respected, allowed, respected and maintain their dealing that
will belong to the business of management of Hungry Donkey.
 Promote two way Communication - To advance the employee involvement, the first
obligation is to hold up the candidates in the business of management (Gauer, and
Germann, 2021). If management act enigmatic and only disclose source of data that will
maintain the need to know basis, it will likely maintain the lower involvement levels
among their staff faculty.