Managing Human Resources Services | Report

Running head: MANAGING HUMAN RESOURCE SERVICES
Managing human resource services
Name of student
Name of University
Author note

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MANAGING HUMAN RESOURCE SERVICES
Q1.
a. What types of systems are used to gather and store the information needed to
provide Human Resource Management services?
The systems used for providing the Human resource management services include
managing payroll, on boarding, administration systems, performance management systems
and HR planning systems. These kinds of systems are also associated with the collection and
storage of information and data related to the candidates to be recruited and selected within
the workplace. The stored data and information could be further used for the purpose of
performance appraisal, performance monitoring and management of learning opportunities
for the employees (Mello 2014).
b. Research and name a software program that can assist in the delivery of human
resources services
Sage HRMS is an effective software program that can allow for delivering the human
resources services effectively.
Q2.
a. Briefly describe what is meant by “survey and feedback”
The survey is the process that has been targeted at the respondents to acquire their
responses and feedbacks regarding a certain product or service delivered by a company. The
feedbacks represent the responses acquired on the basis of surveys that are targeted to the
customers, service users, etc. Based on the feedbacks presented in the survey process, the
organisation could make necessary changes and ensure that higher level of satisfaction among
the customers is achieved (Tyson 2014).

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MANAGING HUMAN RESOURCE SERVICES
b. Identify some purposes ‘survey and feedback’ may fulfil in Human resource
services
The survey and feedbacks allow for understanding the needs of both customers as well as
the employees working at Art & Pasta, furthermore, ensure, making negotiations and certain
changes to meet the needs of human resources and ensure making them perform to their
potential as a whole.
Q3. Determine the level of client satisfaction for your Organisation? Create and attach a
sample of your own client survey
Considering the restaurant named Art & Pasta, the level of client satisfaction is quite
high because of the great quality pasta and other food items that are similar to the Italian
cuisine (Sparrow et al. 2016). The tingling tastebuds managed through delivery of tasty
delicious pizzas further ensured raising the food and quality standards.
Q4. How can client feedback and surveys be analyzed for future improvements in
Human resource services?