Addressing Underperforming Staff at Aprica Care Ltd

The assignment discusses the importance of training and development in healthcare settings, particularly at Aprica Care Ltd. It highlights the need for management to monitor employee performance and identify areas where employees need improvement. The document also touches on democratic leadership styles and the role of motivation in effective performance.

Managing Human Resources in
Health and Social Care

Contents
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
1.1 Factors to be considered when planning the recruitment of individuals to work in health
and social care settings................................................................................................................1
1.2 Influence of legislative and policy frameworks on selection, recruitment and employment
of individuals at Aprica Care Ltd................................................................................................2
1.3 different approaches that may be used to ensure the selection of the best individuals for
work at Aprica Care Ltd..............................................................................................................2
M1 critical analysis of the different approaches of the recruitment process...............................3
TASK 2............................................................................................................................................3
2.1 Theories of how individuals interact in groups in relation to the types of teams that work in
health and social care...................................................................................................................3
2.2 Approaches that may be used to develop an effective team working in health and social
care...............................................................................................................................................4
D3 Creative thinking to plan, develop and build an effective team in Aprica Care Ltd.............4
TASK 3............................................................................................................................................4
Introduction..................................................................................................................................4
3.1 Ways in which the performance of individuals working in health and social care can be
monitored.....................................................................................................................................5
3.2 Ways to identify individual training and development needs...............................................5
3.3 Different strategies for promoting the continuing development of individuals in the health
and social care workplace............................................................................................................6
D2 participation in monitoring own personal training and development needs..........................6
TASK 4............................................................................................................................................7
Introduction..................................................................................................................................7
4.1 Explanation of theories of leadership applied in health and social care workplace and
preferred leadership theory..........................................................................................................7
4.2 Ways to managing working relationships..............................................................................7
4.3 Own development influenced by management approaches...................................................8
M3 Different leadership styles that can be used within of Aprica Care Ltd...............................8

D2 Way to address the dilemma of member of staff who is underperforming...........................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
There are different type of strategies applied by the companies in order to raise the sales
and profitability. The rate of competition has raised and firms are focused to make sure that high
quality services can be provided. In this process, it requires to have skilled and capable workers
who can be support the business to grow (Aiken, Clarke and Shamian, 2017). Present report is on
Aprica Care Ltd. that provides care services for elderly residents. As per the scenario given there
is an increase in number of residents and so firm is in need of 4 support workers and a team
leader who can help the firm. This report covers relevant legislative and policy frameworks of
UK on selection and recruitment and employment of individuals at Aprica Care Ltd. Further, it
covers evaluation of approaches that may be used to develop an effective team working in health
and social care.
TASK 2
1.1 Factors to be considered when planning the recruitment of individuals to work in health and
social care settings
In order to plan for recruitment of individuals to work in health and social care setting,
there are different type of factors that has to be considered. In this context, below given are the
following factors:
Overall recruitment aim: Before setting up a recruitment plan, it requires to have proper
development of the main aim that has to be attained (Hawn, 2017). When aim is set, then it
becomes easy for the firm to identify people who can support in achieving the objectives and
goals of the firm.
Cost of recruitment: There are different rounds that are included in the recruitment
process. Further, it also includes cost that has to be incurred by the firm. It is important for the
management to make sure that they determine the cost that will be incurred for this process.
Core objectives of the organization: Main objectives of the Aprica Care Ltd. is to
provider proper care for residents who are increased to 60 and so 4 new care providers and a
leader is to be hired.
Skills and capabilities possess by the candidate: There are different type of skills and
capabilities that a person possess (Phillips, Mayer and Aday, 2017). It is important for the
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recruited to make sure that those people are selected who will support the firm in their
operations.
1.2 Influence of legislative and policy frameworks on selection, recruitment and employment of
individuals at Aprica Care Ltd
Countries around the world have their own set of legislation and policies that are
developed for selection, recruitment and employment of people. In order to conduct the
recruitment at Aprica Care Ltd, it is important for them to consider rules and regulations that are
undertaken for recruitment at UK. Below given are some of the legislations and policy
frameworks for selection, recruitment and employment of individuals:
Employment act 2008: As per this law, it enables to resolve conflict and form standards
for employment agency (Bodenheimer, Chen and Bennett, 2017). Aprica Care Ltd. intends to
select more diverse workforce who respond to the entire society. In this context, it is important
for the firm to promote applications that are under represented in the firm.
Sex discrimination act 1975: All the candidates should be treated equally and they should
not be discriminated on the basis of gender. Aprica Care Ltd. should focus on selecting the
candidates developing upon their skills and capabilities.
Employment Policy & Legislation Employment Act 2004: It is determined to be effective
law that enables to solve the issue at work (Buntin, Burke and Blumenthal, 2017). Further, it
enables to enhance the employment tribunal methods and to provide employees with equal
wages.
1.3 Different approaches that may be used to ensure the selection of the best individuals for work
at Aprica Care Ltd
There are two different type of approaches that included for selection and recruitment of
best individual. These are as follows:
Online test: It is a type of recruitment step in which different aspects of knowledge that
the candidate carry are identified. It consist of behaviour evaluation, IQ test, etc. are considered
(Wagner, Austin and Bonomi, 2017). This way, it is helpful enough to make sure that
capabilities that the candidate possess are identified.
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Interview: This is an important aspect that enables to know the skills that a candidate possess.
Further, there are groups of people involved in this process in which they ask questions in
relation with the post. This is done to know the knowledge about the post. Each of the person
evaluate the candidate for communication, confidence level, etc. (Duckett and Willcox, 2015).
Those candidate is selected who are approved by all the people in the panel. Further, interview
also enables to determine the several drawbacks of the candidate.
This way, it can be stated that both these approaches are highly effective to make sure
that appropriate selection of candidate can be done who will support in the goals set by the firm.
M1 critical analysis of the different approaches of the recruitment process
There are two different type of recruitment approaches that are selected which are as
follows:
Online test: This is an effective way through which analysis is made for the IQ level,
behavioural aspect, etc. (Bodenheimer and Pham, 2017). The candidates who get high marks will
be selected for the interview round.
Interview: It is a panel of 4 people who will ask questions to know the preference of
candidate. Candidate will be evaluated on the basis of skills and interest and the confidence
level.
TASK 2
2.1 Theories of how individuals interact in groups in relation to the types of teams that work in
health and social care
Different people have diverse set of perception and their behaviour will be different in
team. As per Tuckman, there are four various type of states that are involved in formation of a
team and they are as follows:
Forming: This is a stage in which all the member of the team face different type of
uncertainty (Baum, 2016). All the members in the team have proper understanding for the goals
that has to be attained.
Storming: In this stage, there are situation of conflicts that take place due to which
member fail to have effective coordination. Further, they form a clear hierarchy for
communication.
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Norming: As per this stage, all the members get to know the skills and capabilities that
each of them possess. They accept the behaviour of others and work together for attaining the
goals that are set at the initial stage.
Performing: All the member work together and focus on achieving the goals and
objective that are at the time formation (Chartier, 2014).
2.2 Approaches that may be used to develop an effective team working in health and social care
In order to form an effective team, there are different type of approaches that can be
applied at Aprica Care Ltd and they are as follows:
Leadership: In order to make the employees with their full efficiency, it requires to have
a leader who will be able to guide and direct workers (Brodie, Flournoy and Rosenbaum, 2017).
There are different type of issues that are faced within the groups but with the help of a leader
the group is able to take up appropriate step to solve the problem.
Effective interaction: Within a team, it requires to have proper interaction with each of
the employees so that they are able to know each other. There are different type of skills and
capabilities that each of the member possess. It is important to make sure that each of the
member understand others so that they get proper helps to perform their roles in effectively.
Determining the goals: All the member within the team need to have proper
understanding of the goals that has to be attained by the firm (Hawn, 2017). This way, it is
helpful to develop path on which they can reach them.
D3 Creative thinking to plan, develop and build an effective team in Aprica Care Ltd.
In order to develop an effective plan, at the initial stage it is important to select the key
care providers who will be able to work towards for the goals (Aiken, Clarke and Shamian,
2017). Further, it important to provide information to the selected member regarding the main
aim for which the team is formed. Further, activities will be developed that includes all the
members so that they will get to know each other.
TASK 3
Introduction
There are different type of roles and responsibilities that has to be played by the
employees. There are conditions in which workers fail to perform their role effectively. In this
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process training and development enables to improve the skills and capabilities that are required
by the care providers (Phillips, Mayer and Aday, 2017).
3.1 Ways in which the performance of individuals working in health and social care can be
monitored
Management of Aprica Care Ltd. can make use of different type of strategies with the
help of which the performance of the care providers can be analyzed. In this context, below
given are few of the strategies:
Feedbacks: People carry various type of perception and these are effective enough to
have different type of understanding for the issues that are faced by them. When feedback are
gathered, then it enables to determine the issues that are faced by each of the care providers and
this way the performance level can be measured.
Quality of work: When proper care is provided by the care providers, then it becomes
helpful enough to raise the satisfaction level of workers (Bodenheimer, Chen and Bennett, 2017).
When information is gathered from service users, then they will be helpful enough to know the
preference for the total amount of work that was performed by the care providers.
Proper monitoring: When there is proper monitoring made for the workers, then it
becomes helpful enough to know the performance for each of the workers in effective manner.
3.2 Ways to identify individual training and development needs
There are different type of ways that are helpful enough to identify the need for providing
training and development at Aprica Care Ltd few of the reasons are as follows:
Performance of the care providers: There are certain set of expectations that management
have and there are goals that are set (Buntin, Burke and Blumenthal, 2017). When these are not
attained in effective manner, then it can be stated that there are requirement of training and
development to employees.
Lack of understanding for the roles: Each and every care providers are to perform certain
set of roles and responsibilities. When they are not able to perform them in effective manner,
then it creates problem for carrying out the operations in effective manner (Wagner, Austin and
Bonomi, 2017). In this context, it is important to provide training and development so that they
are able to perform their roles efficiently.
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Lack of coordination: In health and social care, it requires to have proper coordination so
that the work that has to be performed can be undertaken properly (Duckett and Willcox, 2015).
When management gets to know that employees with the firm are not able to perform their work
effectively, then it requires to provide training and development.
3.3 Different strategies for promoting the continuing development of individuals in the health
and social care workplace
It is important for the care providers to have continuous development for the employees
and this is done so that they are able to perform their set of roles in effective manner. When
employees are able to develop their skills and capabilities in continuous manner, then it enables
to improve the quality of work and performance level (Bodenheimer and Pham, 2017). In this
context, below given are the strategies for promoting continuous development of individuals in
health and social care workplace:
Coaching and mentoring: When care providers at Aprica Care Ltd and frequently
monitoring, then they are able to understand that rate of issues that are faced by each of the
employees. This way, they provide proper information with the help which they get to have
continuous development.
Motivation: This is can be determined as an important aspect that enables to make sure
that employees are able to perform with their full efficiency and willingness (Baum, 2016).
When the rate of interest for the work that the care provider perform is high, then they will have
the willingness to develop their skills and capabilities.
One of the model that that has can be used for motivation is Maslow’s hierarchy of need.
This is a helpful model as it covers all the essential which when considered, then workers get
satisfied. In this context, it includes needs like psychological, self-esteem, love, safety and self-
actualization. All these areas are highly effective to make the business to grow and in raising
performance level of workers.
Theory X and Theory: This is another motivational theory that enables to determine the
workers who motivated others who are not. As per this model, employees are divided in two
groups. All the workers who are able to perform their work in effective manner, are groups under
X and employees who are demotivated or do not perform their work effectively are grouped
under Y. In both these groups workers are provided with training so that they are able to develop
their skills and capabilities.
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D2 participation in monitoring own personal training and development needs
In order to monitor own personal training and development needs, I will make sure that I
do not have any type of issues or problems for the type of roles that is to be performed by them.
Main focus for me is to make sure that proper care is provided to patients. I will take feedback
from patients regarding any type of issue faced. This way, it understands whether I am in need of
training and development.
TASK 4
Introduction
To be a leader, it requires to have skills like time management, problem solving, decision
making, effective communication, etc. This scenario covers different theories of leadership that
are applied in health and social care workplace. Lastly, it also includes evaluation of own
development that is influenced by management approaches.
4.1 Explanation of theories of leadership applied in health and social care workplace and
preferred leadership theory
There are many different type of theories that are highly effective for making employees
to perform their roles in effective manner (Chartier, 2014). Two leadership theories that can be
applied at Aprica Care Ltd are as follows:
Situational theory: This can be determined to be the form of theory that is dependent on
the type of situations that are faced by each of the employees. As per this theory, leader make use
of their skills depending upon the situation that are faced by the workers. This is helpful to
understand the main cause of the problems and proper steps are taken so that employee will be
able to overcome the issues.
Behavioural theory: This is a type of theory in which employees are able to develop skills
of a leaders when they are provided with the information for the roles and responsibilities of the
leaders (Brodie, Flournoy and Rosenbaum, 2017). This is helpful enough to make the care
providers to develop capabilities in effective manner. Further, it also enables to make the
workers self dependent and take up their own steps through which the problem can be solved
effectively and efficiently.
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4.2 Ways to managing working relationships
In order to manage working relationship, there are different type of steps that can be
considered. In this context, it is important for the employees to have strong interaction with each
other. When there are proper interaction, then it becomes favourable enough to understand the
behaviours that are carried out. Further, there cases in which conflict situation arise due to which
employees fail to perform their roles in effective manner. In such condition, it is important that
proper analysis is made of the situation and appropriate steps are taken to solve them. Further,
management should plan activities in which there are involved among care providers. This
enables to form proper coordination among employees. Further, there need to have change of
team to be made so that all the employees may not have interaction with members from their
team but they have interact with other as well (Duckett and Willcox, 2015). This is effective
enough to make sure that employees are able to know each other and the rate of working
relationship will be maintained in effective manner. Moreover, management should be proper
interaction with their employees so that the issues that are faced by them can be identified.
4.3 Own development influenced by management approaches
There are different type of areas in which I needed development. It required self-analysed
and evaluation to identify the areas and to take up appropriate steps through which I was able to
make development. Below given are some of the issues that I encountered:
Team working: I was facing issues in relation to working with other. In this context, I was
able to overcome this problem by interaction with each of the employee personally and then
knowing them. This way, I was able to develop my skills of team working in effective manner.
Leadership: Different people follow diverse set of characteristic and their own preference
of leadership styles. I was able to develop my skills by observing my seniors and supervisors.
This way, I was able to understand the type of skills that a manager or the leaders would possess
so that other can be proper guided or directed.
M3 Different leadership styles that can be used within of Aprica Care Ltd
There are two different type of leadership that can be applied at Aprica Care Ltd and they
are as follows:
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Autocratic: This is type of style in which all the decisions are taken by management and
employees are not involved in decision making (Aiken, Clarke and Shamian, 2017).
Democratic: As per this style employees and management together take decisions. It
enables to develop positive perception within the mind of workers towards the firm.
D2 Way to address the dilemma of member of staff who is underperforming
In order to provide information to the staff members, I will gather information of the
performance that is made by each week. This way, other will be able to understand the issues
that are faced the employees. It will be helpful enough take up appropriate steps through which
the problem faced by the workers can be solved.
CONCLUSION
From this report, it can be concluded that training and development is highly helpful to
make sure that workers perform with their full efficiency. It is important that management have
proper monitoring of the employees so that the areas in which they need improvement can be
identified. Accordingly appropriate steps should be taken so that they are able to put on their full
efforts perform the given role. In addition to this, employees should be motivate as it is an
important factor that helps to perform effectively.
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REFERENCES
Books and Journals
Aiken, L. H., Clarke, S. P. and Shamian, J., 2017. Nurses’ reports on hospital care in five
countries. Health affairs.
Baum, F., 2016. The new public health (No. Ed. 4). Oxford University Press.
Bodenheimer, T. and Pham, H. H., 2017. Primary care: current problems and proposed
solutions. Health Affairs.
Bodenheimer, T., Chen, E. and Bennett, H. D., 2017. Confronting the growing burden of chronic
disease: can the US health care workforce do the job?. Health affairs.
Brodie, M., Flournoy, R. E. and Rosenbaum, M.D., 2017. Health information, the Internet, and
the digital divide. Health affairs.
Buntin, M. B., Burke, M. F. and Blumenthal, D., 2017. The benefits of health information
technology: a review of the recent literature shows predominantly positive results. Health
affairs.
Chartier, Y. ed., 2014. Safe management of wastes from health-care activities. World Health
Organization.
Duckett, S. and Willcox, S., 2015. The Australian health care system (No. Ed. 5). Oxford
University Press.
Hawn, C., 2017. Take two aspirin and tweet me in the morning: how Twitter, Facebook, and
other social media are reshaping health care. Health affairs.
Phillips, K. A., Mayer, M. L. and Aday, L. A., 2017. Barriers to care among racial/ethnic groups
under managed care. Health Affairs.
Wagner, E. H., Austin, B. T. and Bonomi, A., 2017. Improving chronic illness care: translating
evidence into action. Health affairs.
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